Actually, it was pretty rude.
What the MVP's forget is that most people have no idea what you're talking
about 99% of the time. Newsgroups are an inherently unfriendly way to
provide support, and presuppose a level of expertise which is unrealistic
for 99% of microsoft users. The reason they don't post their version is
that they have no idea it's important, or even what it is.
While I am no longer officially a technical support person, I frequently
provide help to my colleagues who are less technically savvy than I am.
When I ask them what version they're talking about, they might answer
"microsoft", or "Outlook express" (even if it's Outlook), or "Calendar", or
"XP". To get the information, I have to lead them through the process of
finding the right information - "put your mouse over the word 'Help' in the
menu bar, click and hold the button, move your mouse down to ... " and so
on.
It's not their fault they don't know what I'm asking or why I'm asking for
it, just as its not people's fault that Microsoft's support is so crappy and
unfriendly that they're shunted to this newsgroup with no context.
It's unfortunate that the MVPs - who I know do this work on a volunteer
basis - are left to clean up the mess. But the MVPs should keep in mind
that that most people in the audience don't know what you're talking about,
have no context, have never used a newsgroup before, don't know Outlook from
Outlook Express, and think this newsgroup is a way for them to talk directly
to actual Microsoft resources.
Judy Gleeson MVP - Outlook said:
Thanks Brian - I though HE was pretty rude - I don't have time to write 3
replies every time someone asks a questions that has 3 answers depending on
their version!
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia
see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps
www.acorntraining.com.au/productivit.htm