Tape drive not responding after SP4

  • Thread starter Thread starter William J. Moulton
  • Start date Start date
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William J. Moulton

After installing SP4 and hotfixes the exabyte 8700 (FW
ver. 52 - the latest) tape drive is not responding. This
is occuring on two systems mine and another system I have
access to that is maintained by another person seperate
8700 tape drives. In both cases, the computers have SP4
and hotfixes installed and the NTbackup and a third party
software can not find the tape drive. I have tried
replacing drivers, reseating card, removing software added
about the same time as the SP and hotfixes were installed,
I even tried removing most of the hotfixes -- although I
gave up after a dozen automatic reboots. Device manger
shows the SCSI card and the tape drive to be working
properly.

Any ideas?
..
 
After installing SP4 and hotfixes the exabyte 8700 (FW
ver. 52 - the latest) tape drive is not responding. This
is occuring on two systems mine and another system I have
access to that is maintained by another person seperate
8700 tape drives. In both cases, the computers have SP4
and hotfixes installed and the NTbackup and a third party
software can not find the tape drive. I have tried
replacing drivers, reseating card, removing software added
about the same time as the SP and hotfixes were installed,
I even tried removing most of the hotfixes -- although I
gave up after a dozen automatic reboots. Device manger
shows the SCSI card and the tape drive to be working
properly.

Any ideas?
.
Click to expand...

I don't think this has anything to do with any service pack or security
update. The important thing to remember is that NTBackup doesn't access
the tape drive directly. Instead it uses Removable Storage Manager
(RSM). The most common problem is a tape driver that is not RSM
compatible. For example the tape drivers with Backup Exec are not RSM
compatible and NTBackup will never see a drive to use. Check in RSM
properties to see if the tape drive shows there and what status it has.

Leonard Severt
Microsoft Enterprise Support
 
RSM does not recognize the tape drive at all on one
computer on the other it is marked (with red X) as
unavailable. Both computers did/do have Veritas Suite
(including RecordNow DX) installed for DVD recorder.
Also, the third party software for compatability uses ONLY
standard windows interfaces (exclusively).

So how do I (manually) get RSM to recognize the drive
again? I tried refresh to no avail.

I am also getting an error 7001 from Service Control
manager telling me that Computer Browser service is not
started because the Server service did not start because
it is disabled, or has no devices attached.
 
RSM does not recognize the tape drive at all on one
computer on the other it is marked (with red X) as
unavailable. Both computers did/do have Veritas Suite
(including RecordNow DX) installed for DVD recorder.
Also, the third party software for compatability uses ONLY
standard windows interfaces (exclusively).

So how do I (manually) get RSM to recognize the drive
again? I tried refresh to no avail.

I am also getting an error 7001 from Service Control
manager telling me that Computer Browser service is not
started because the Server service did not start because
it is disabled, or has no devices attached.
 
RSM does not recognize the tape drive at all on one
computer on the other it is marked (with red X) as
unavailable. Both computers did/do have Veritas Suite
(including RecordNow DX) installed for DVD recorder.
Also, the third party software for compatability uses ONLY
standard windows interfaces (exclusively).

So how do I (manually) get RSM to recognize the drive
again? I tried refresh to no avail.

I am also getting an error 7001 from Service Control
manager telling me that Computer Browser service is not
started because the Server service did not start because
it is disabled, or has no devices attached.
Click to expand...

You need to install a standard driver for the tape drive...not the one
installed by Veritas.

Leonard Severt
Microsoft Enterprise Support
 
I had already uninstalled all Veritas software. And
uninstalled/reinstalled the exabyte driver
(exabyte2.sys). I even reloaded the driver from the
original Windows CD. No change.
 
Thank you for your help. The Veritas software seemed to
have left a driver installed. The problem appears to be
with the DLA software supplied with the DVD drive. Again
thanks for the help.
 
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