Taking control of another computer

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Good evening,

I am in Canada and would like to help someone in England with a computer
issue. Is there a way I can take control of their computer with their
permission of course. We both use Windows XP.

Thank you.
 
Syl said:
I am in Canada and would like to help someone in England with a
computer issue. Is there a way I can take control of their computer
with their permission of course. We both use Windows XP.
Click to expand...

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Don't want to use "Remote Assistance"?

UltraVNC
http://ultravnc.sourceforge.net/

TightVNC
http://www.tightvnc.com/

*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.
 
This site may offer the right software for you to provide remote
assistance over the web: http://www.4remotesupport.com . They have a
remote IT support package that will do what you are looking to do but
simpler than Microsoft's remote assistance and easier to configure than
the tight or ultra. A friend has used it to help me and I thought it
was quite handy since it was much easier to watch her fix my desktop
than talking me through troubleshooting it.

Cheers
 
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