System Restore

  • Thread starter Thread starter Takesha
  • Start date Start date
T

Takesha

When I first bought my computer with Vista I have some really bad issues with
the Norton and Mcaffe antivirus. I then downloaded Trend Micro. Between these
three programs I ended up having some drivers removed etc.(that's been
corrected). It was a huge mess and between customer support and tech. help
from Trend Micro and e-machine I ended up removing programs that I was told
were incompatable and needed to. They also had me doing so many system
restores I lost track of where I had originally started. I do know for sure
that I removed about 5 programs that were incompatible with Vista and AVG
free edition was one of them.
I am now using Windows Live OneCare anti virus and it has been doing well
but recently I received an update and now I am getting an error that Widows
Live OneCare is incapatiable with the AVG Free Edition that was once on my
computer but was removed before one of system restores. The AVG shows up in
my list of programs in the 'add and remove programs' in the control panel and
can be seen listed in my program files but if I try to remove it ( and I have
tried many times) an error occurs because it was removed a long time ago.
I have several programs that are like this but don't know how to keep them
from showing up in my add/remove or in my program files.
I tried contacting the support and help people that I bought the computer
from ( e-machine) and also contacted support from Trend Micro as it was
mostly their program that messed me up to start with, but both help and
support personnel only made things worse . I finally had to stop asking them
for help as the advise they were giving me was totally insane. I don't even
think there was a human being answering my emails from the type of answers I
was getting back.
Is it possible to get these programs from showing up and totally removed
from my computer? I know the AVG can't be conflicting with my Windows Live
OneCare because it was removed by going to the Add/remove and removing it but
I don't like looking down and seeing that my anti-virus keeps showing it is
at risk.
I am not that experienced with computers but I think I could follow
directions if someone had some " not to awfully technical advice" :o)
 
Thank you, Thank you, Thank you Brink....your the BESTEST!

I did as you suggested and at first I thought the registry entries were
multiplying like rabbits and I would never get to the end of them. When I
finally ran out of things to delete I logged out and booted up again and
still had the problem. However, I went down through my program files and
still saw some folders remaining. After deleting those and empting my trash
can, I no longer seem to have the problems with my anti-virus showing a
conflict although the program is still showing up in my add/remove in the
control panel, but I can deal with that. Thank you.
 
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