Url:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2005113009323013
Situation:
You have installed a 2006 or later versions of a Norton program, such as
Norton AntiVirus 2006, Norton Internet Security 2006, Norton Personal
Firewall 2006, or Norton SystemWorks 2006. You run the Windows System
Restore to restore your computer to a previous point. When you do, you see:
Message: "Restoration Incomplete. Your computer cannot be restored . . . "
when you run Windows System Restore
Solution:
For Norton 2007 product
STEP 1 Temporarily turn off product protection
1.. Start your Norton product
2.. On the Norton AntiVirus tab or the Norton Internet Security tab, click
Settings.
3.. Under Basic Security, click Auto-Protect.
4.. Click Configure.
5.. In the left pane, click Miscellaneous.
6.. In the right pane, under How to protect my product, uncheck Turn on
protection for my Symantec product.
7.. Click OK.
STEP 2 Run Windows System RestoreFollow the operating system instructions to
run Windows System Restore.
STEP 3 Turn on product protection
1.. Start your Norton product
2.. On the Norton AntiVirus tab or the Norton Internet Security tab, click
Settings.
3.. Under Basic Security, click Auto-Protect.
4.. Click Configure.
5.. In the left pane, click Miscellaneous.
6.. In the right pane, under How to protect my product, check Turn on
protection for my Symantec product.
7.. Click OK.
For Norton 2006 or earlier product
STEP 1 Temporarily turn off product protection
1.. Start your Norton product
2.. Click the Options button > Norton AntiVirus.
3.. In the left pane, click Miscellaneous.
4.. At the bottom of the right pane, look for "How to protect my product."
5.. Uncheck Turn protection on for my Symantec product.
6.. Click OK.
STEP 2 Run Windows System Restore
Follow the operating system instructions to run Windows System Restore.
STEP 3 Temporarily turn on product protection
1.. Start your Norton product
2.. Click the Options button > Norton AntiVirus.
3.. In the left pane, click Miscellaneous.
4.. At the bottom of the right pane, look for "How to protect my product."
5.. Check Turn protection on for my Symantec product.
6.. Click OK.