System restarts repeatedly

  • Thread starter Thread starter Larry
  • Start date Start date
L

Larry

I have a business customer who by the nature of their
work has to download various software from the state.
After downloading/loading the last software, a message
came back saying there was a missing component and they
should download it now. Since that download, they cannot
get past the splash screen before the system restarts.
If you should try to go into any of the "Safe Modes", it
will get all the way to ...Windows\System32
\Drivers\Mup.sys and then restart. Is there any way to
access this system and restore it to a previous point? I
really do not want to reload this whole system. Thank
you in advance for your help.
 
Not if he can't get into safe mode.

Assuming he has an actual XP CD as opposed to a recovery CD, try a Repair
install as follows:
NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP will allow you to perform the above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.
 
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