Shari,
The steps that the previous person was referring to is from our knowledge
base article Q292175 (
http://support.microsoft.com/?id=292175).
However, there are a number of causes of this problem. This could be either
a software problem or a hardware problem. We really need more information
to try and help you:
1) When did this start happening?
2) Does it boot up to the point where it would ask you to login?
3) What kind of machine do you have?
4) What was the last change that was made to the operating system (i.e.
patches, service packs, etc).?
5) Are you running any anti-virus software?
--
Doug Allen
Windows 2000 MCSE
Microsoft Enterprise Support
This posting is provided "AS IS" with no warranties, and confers no rights.