System information o god plz help

  • Thread starter Thread starter Nice1Evil1
  • Start date Start date
N

Nice1Evil1

When I try to pull up my system information, I get a internet explorer msg
about debuging it & what not the thing is no matter how much I debug send in
error reports it still isnt fixxing my problem of not being able to pull up
my sysytem information . Please Email me w/ any tips , ways to resolve this
at (e-mail address removed)
 
Can you provide the exact error message you receive? You might need to back
up your information, then format your hard drive, and reinstall Windows.

If you provide the exact error message, i will be able to get a better
understanding of what is taking place.

Thanks
DaveG
 
Microsoft Help & Support Center has encounter a problem & needs to close. We
are sorry for the inconvenience.

If you were in the middle of something,the information you were wrking on
might be lost.

Please tell Microsoft about this probelm

We have created a error report that you can send to help us improve
Mircosoft Help & support. We will treat this report as confidental and
anonymous . To see this error report contains , Click here

Debug , Send error report , dont send << are my options

Is what the thing says , but i cant reinstal my windows xp because it came
 
Microsoft Help & Support Center has encounter a problem & needs to close. We
are sorry for the inconvenience.

If you were in the middle of something,the information you were wrking on
might be lost.

Please tell Microsoft about this probelm

We have created a error report that you can send to help us improve
Mircosoft Help & support. We will treat this report as confidental and
anonymous . To see this error report contains , Click here

Debug , Send error report , dont send << are my options

Is what the thing says , but i cant reinstal my windows xp because it came



- Show quoted text -
Click to expand...

Hello,

Try re-installing the Help and Support Center. The following looks
complicated, but just take it one line at a time.

Reinstall Help and Support

Step I - Stop Help and Support services

Open the Task Manager with Ctrl+Alt+Del

Click the Processes tab. Click on 'Image Name' at the top of the list
to put the listing in alphabetical order.
Stop any or all of the following processes, if the are listed, by
right-clicking on each and selecting 'Kill Process':

helpsvc.exe
helphost.exe
helpctr.exe


Step 2 - Reinstall Help and Support

Go to Start => Run and type in cmd

In the window that opens, type in the following lines and press Enter
after each line:
(If you don't want to type them, you could copy each line in turn, and
right-click at the command prompt and select Paste.)
You'll have to be careful that you have all the spaces entered
correctly. In case you have trouble, in the version below the dotted
lines, I've put an astersisk (*) in each place where you have to enter
a space. Maybe this is a two-person job - one to read and one to type.
Of course, you don't type in these asterisks, just enter a space.

net stop helpsvc

cd /d %windir%\pchealth\helpctr

rd packagestore /s /q

rd installedskus /s /q

cd binaries

start /w helpsvc /svchost netsvcs /regserver /install

start /w helpsvc /register

-----------------------------------------------

net*stop*helpsvc

cd*/d*%windir%\pchealth\helpctr

rd*packagestore*/s*/q

rd*installedskus*/s*/q

cd*binaries

start*/w*helpsvc*/svchost*netsvcs*/regserver*/install

start*/w*helpsvc*/register
 
iN1E1,
Have you tried Win+R | type MsInfo32 into the box | click on OK
OR
Start | rtclk on My Computer | Properties item
OR
www.belarc.com | download Belarc Advisor | Run the downloaded file

The Belarc Advisor not only can establish how secure your computer is but
also provides a wealth of info such as what updates are missing and much more.

Karl
 
I looked for these you put & they werent there =
helpsvc.exe
helphost.exe
helpctr.exe
 
I cnat get the info that way either seems sthat no matter how I try to view I
get the error report
 
I did what you said nothing happend still have erroe >< lol Im doomed


















- Show quoted text -
Click to expand...

Hello agian,

Just to confirm ...

You did all the steps, not just stopping the s processes? Entered all
the lines precisely? Restarted the computer?
If so, do this:

Go to Start => Run and type in "eventvwr.msc" {without the quotes}

Look under Applications and System for any errors (with the red cross
icon) at about the time of the error. Double-click on these for more
information and a hyperlink (in blue) to a possible solution from
Microsoft's database. These error messages often don't help much, but
can soemtimes give us a clue. If you're still not sure, click the
double-page notepad-type icon which copies the error information to
the clipboard. Paste into Notepad and/or into this thread.
 
This is what the report said when it pulled up event viewer but I dont
understand any of it really



Details
Product: Windows Operating System
ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version
%4, fault address 0x%5.

Explanation
The indicated program stopped unexpectedly. The message contains details on
which program and module stopped. A matching event with Event ID 1001 might
also appear in the event log. This matching event displays information about
the specific error that occurred.


User Action
If an error report was generated for this error, you might be able to obtain
more information about the error by sending the report to Microsoft for
analysis.

What to expect

Microsoft actively analyzes all error reports and prioritizes them based on
the number of customers affected by the error signature contained in the
report. When a report is submitted, Microsoft will try to determine the cause
of the error, categorize it according to the type of issue encountered, and
send you relevant information when such information is available. However,
because error reports do not always contain enough information to positively
identify the source of the issue, Microsoft may need to collect a number of
similar reports from other customers before a pattern is discovered. Although
Microsoft might not be able to provide a solution for your particular error
at this time, all information submitted is used to further improve the
quality and reliability of our products.



--------------------------------------------------------------------------------

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When i click the 1st link it says i need to download 918899 but for some
reason I am not able to it fails
 
When i click the 1st link it says i need to download 918899 but for some
reason I am not able to it fails










- Show quoted text -
Click to expand...

Sorry for the delay. I'm not getting notifications of posts to this
thread. If this is still an issue:

Try the re-install of the Help Centre again.

Reinstall Help and Support

Step I - Stop Help and Support services

Click Start, click Run and type Taskmgr and click OK. This opens Task
Manager.

Click the Processes tab. Click on 'Image Name' at the top of the list
to put the listing in alphabetical order.
Stop any or all of the following processing if the are listed:

helpsvc.exe
helphost.exe
helpctr.exe


Step 2 - Reinstall Help and Support

Go to Start => Run and type in cmd

In the window that opens, type in the following lines and press Enter
after each line:

NOTE THE SPACES - SEE ABOVE FOR THE CORRECT PLACEMENT OF SPACES

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
 
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