System has recovered from a serious error

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Popodopolus

We received a notebook recently with WinXP and the last
two times we turn on computer, we got message: "This
system has recovered from a serious error. A log of this
error...etc."
==========
The error signature was: BCCode: c5
BC1: 90909090
BCP2: 00000002
BCP3: 0000001
BCP4: 8053A763
OS VER: 5_1_2600
SP: 1-0
PRODUCT 768-1
ERROR REPORT CONTENTS: C:\WINNT\MINDUMP\MINI050704-01.DMP
C:\DOCUME~1\OWNER\LOCALS~1\TEMP
WER2.TMP.DIR00\SYSDATA.XML
=================
We are quite concerned and nervous about what is
happening as we are novices. Can anyone explain what we
had to do? As I said, this message popped up twice. (The
last this we did use was an external keyboard and mouse.
Can anyone please help us? Thank you.
 
A minidump which is listed refers to system memory,usually the page
file is set to low and/or thiers not enough ram memory which the page
file sets to.OPen system properties,advanced,virtual memory,change button,
see where its set to.Min.1 1/2 X ram,Max.3 X ram,however setting to,"let
windows manage" is best.This isnt a fatal system error,it'll survive,just chk,
and increase memory.
 
We have WinXP and do not see the Virtual Memory in System
as you describe. Please advise. (We've been using for a
few months and this is 1st time we have had this "serious
error" message.)
 
Open System as you did previously, go to the Advanced tab, click the
Settings button under Performance, go to the Advanced tab, under Virtual
Memory, click Settings and it will bring you to a box where those settings
can be changed.

In terms of diagnoses, you'll need to do a little sleuthing:
First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside, the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on. Two other items we would need with regard to
the error that are on that tab are Source and Event ID.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore
 
Hi,

That error code (BCCode: c5) is usually caused by an older creative sound
card driver. Try updating yours.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
Wow, are we confused! This is a brand new Gateway M350
notebook. Norton AntiVirus = no infections. AdAware =
nothing. We did use an external keyboard and mouse a few
days ago. But WinXP located new hardware and did allow us
to use the external keyboard and mouse (made in Taiwan)
for that day. Here is the information (I believe you
requested) and hope it is what you wanted. We are senior
citizens and this is so confusing and nerve wracking.
Thank you for any help.
======
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 5/9/2004
Time: 4:52:59 PM
User: N/A
Computer: S0032753955
Description:
Error code 000000c5, parameter1 90909090, parameter2
00000002, parameter3 00000001, parameter4 8053a763.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 39 30 eters 90
0030: 39 30 39 30 39 30 2c 20 909090,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 33 01, 8053
0050: 61 37 36 33 a763
 
The error you have posted is almost always associated with a hardware issue.
Since the only change you've made is the addition of an external mouse and
keyboard, one or both of them are strong possibilities as the source. You
might check the mouse and keyboard manufacturer's website for updated
drivers. If that doesn't resolve the issue I'd move on to the information
below.

If you have a SoundBlaster soundcard as Rick indicated in this thread, you
might want to check the manufacturer's website for the latest drivers for
the card, www.creative.com.
If unsure, check with Gateway.

If you don't have a SoundBlaster soundcard, it's quite likely, the mouse and
keyboard are conflicting with something on your system, their drivers might
not be well made or the hardware itself may be the source of the issue in
which case, I can only suggest, looking into another mouse or keyboard or,
at the very least, not using the external mouse and keyboard.

Then, use System Restore to take you back to a time prior to when you first
connected the mouse and keyboard as that might remove any changes made when
they were first connected. Start\All Programs\Accessories\System
Tools\System Restore.
 
#1- Thank you. The "serious error" notice does not come on
the screen now, when I start the notebook. Does that mean
it is "fixed" or will it happen again? (I disconnected the
external (Gateway) keyboard and the (off-table track
= "http://www.eagepc.com/category/200mice/?s=5&p=2")
mouse. Or do I still have to worry about it popping-up
again? I do hope NOT. (After 1st pop-up of the 'serious
error' message, I did go into Device Manager and disable
mouse. I don't know if that is why I am no longer getting
the 'serious error' message, or if it is because I no
longer have the external mouse connected.)

#2- I don't believe I have a Sound Blaster card. I looked
in Sound and saw: 'Audio codecs; Legacy audio drivers;
media control devices; SigmaTel C-Major audio; video
codec.'
I changed Driver Signing Options to: "Block - Never
Install unsigned driver software." I don't know if that
will do any good.

#3- If it was/is a hardware problem and related to the
external mouse I connected, why did Microsoft install it
when I first plugged it in the USB port? It was working
first time I tried it. I didn't install any
software/driver for the mouse - it was automatically
installed by Microsoft when I first plugged it into the
USB socket. (Mouse stated it was WinXP compliant -
"http://www.eagepc.com/category/200mice/?s=5&p=2")

#4- I went to the System Restore and the only
previous 'restore point' was April 18, 2004 and it stated
it would restore to prior to that date. On April 18, 2004
I notice there was 4 Critical Updates (I downloaded) and
one of them was the KB 835732, which is the Critical
Update for the Sasser worm/virus. If I clicked on the
restore, wouldn't all those Critical Updates be erased
(since restore would be prior to that date - April
18,2004)? I am afraid if I did that, I would not have the
Critical Updates installed any longer. Is that true. Would
you know if I did the system restore and I went to MS
Critical Update page, would all those (4/18/04) Critical
Updates be listed again for download?

#5- I looked in the WindowsXp packet that came with the
Gateway M350 notebook and the only disk enclosed was
titled "Gateway Operating System-Windows XP - Home
Edition. Use this CD to reinstall your operating system."

Sorry for making this such a big problem, but it really
has us quite nervous since this is a new notebook. We've
only had it a few months. Thank you again for any help...
Alice
 
1) Perhaps it only happens when the mouse and keyboard are connected.

Also, even if they are disconnected, it may require a reboot or cold boot
(start after the system is completely shut down) before the error goes away.

2) You don't appear to have a Soundblaster soundcard but blocking
installation of unsigned drivers will cause issues if you get drivers from
manufacturer's websites as many are unsigned. This usually means they
haven't been submitted for testing or testing is not yet complete. However,
the release of updated drivers is frequent and while some at Microsoft would
disagree, we really haven't found unsigned drivers to be a big issue, at
least as long as the product was from a major manufacturer.

3) It has nothing to do with Microsoft. It's a technical issue based on
communications between a device and the operating system. The operating
system sees it as a generic mouse connected to the USB port. This installs
a generic driver which usually supports basic functionality. However, even
if the device works, the device can still be the source of a hardware issue.
It might not be well made, it may not have been thoroughly tested with the
drivers supplied with XP and/or there may be other software on the system
with which this hardware conflicts. When you attach hardware,
communications go in two directions. One, from the computer to the device
and two, from the device to the computer. Now, factor in the possibility
that this specific device may not have been on the market when XP was
released. Unless the product was thoroughly and properly tested with the
operating system across a wide variety of test beds, issues such as these
may not appear. Couple that with the fact laptops are notoriously finicky
about devices attached to them and the possibility the manufacturer of the
device may never have considered or tested their device on laptop and you
have a recipe for trouble.

4) Yes, System Restore would remove the updates. However, if you return to
Windows Update, they would still be available and download again.

5) I don't know what Gateway has included and that description doesn't
indicate whether or not this is simply a recovery disk or if it is a
essentially the same as the XP CD purchased at retail, not only in content
but in function, giving access to the Repair Install procedure, Recovery
Console, offering the ability to fix things or do a limited install without
having it first completely wipe the system. You would need to contact
Gateway directly about this as we have no idea what an OEM (Original
Equipment Manufacturer) has supplied with their systems. You might also
check your documentation as it may make reference to some of these items
such as Repair Install.
 
Thank you again.
What would you do, may I ask? Would you just let things
remain as they are? (Not conencting the external keyboard
or mouse again.) In as much as the "serious system error"
message is not showing when we start computer? Therefore,
no system restore, etc.

(By the way - We haven't seen a Critical Update for our
notebook with Win98se or notebook with WinXp for a several
weeks. Would you know if recent Critical updates have been
made in past several weeks for Win98se or WinXP? We seem
to remember getting them almost every week or so.)
 
I would leave things as they are unless the message reappears.

As to the updates, I can't speak for 98 but there have been numerous updates
for XP. It's possible the autoupdate feature has been turned off on those
computers or perhaps some security software you have installed is
interfering.

You can always check by going to Windows Update on the Start Menu.
 
Thanks again for your help.
#1- I contacted the guy on eBay who is selling the 'finger
mouse' and he says he has 3 of them connected to his pc's
which have WinXP and he has had no problems. I also
contacted the guy on eBay who sold me the Gateway keyboard
and he also said he don't know about any problems
connecting them to Gateway notebook. (Maybe the finger
mouse going into the rear of the keyboard USB caused the
problem. I just don't know. Will leave things as they are
for now.)
#2- Someone told me that MS is only issuing updates once a
month now and next updates should be out today or
Wednesday. That, I think, would mean more updates to be
downloaded on one day, rather than spread out.
#3- Would you know where I might get an answer to the
following:
When I look in the Device Manager (WinXP) I notice under
Universal Serial Bus controllers the following eight (8)
listings:

Intel(r) 8280 1DB/DBM USB 2.0 Enhanced Host Controller -
24CD
Intel(r) 8280 1DB/DBM USB Universal Host Controller - 24C2
Intel(r) 8289 1DB/DBM USB Universal Host Controller - 24C4
USB Mass Storage (UISDMC30/32W) Device Driver
USB Mass Storage Device
USB Root Hub
USB Root Hub
USB Root Hub

Are the 8 all necessary? Is it possible to tell? The
reason I ask is that I attached a foreign made (China) USB
finger mouse and I got an "this system has recovered from
a serious error..." I wonder if any of the above 8 USB
items/connections might relate to that finger-mouse and
could/should be removed. Does anyone know? Please advise
and thank you.
================
Thanks again for all your help...
 
You're welcome.

1) It's worth a try plugging the mouse into its own port instead of the port
on the keyboard. Plug it directly into the laptop. Some devices don't like
hubs and the port on the back of most devices as opposed to those on the PC
are essentially hubs.

2) Not true. Updates are coming out as needed. If there's a security
patch, they're not going to wait and there have been several updates in the
last few weeks.

3) Those are simply referencing the onboard ports. The enhanced controller
is indicative of USB 2.0 as opposed to 1.1. You seem to have both on this
system. Some of what you are seeing are the controllers and the others are
the actual ports the controllers control. Are they necessary? The are
simply a reference to what is built into the system. The problem is the
mouse, not the controllers or ports. If there was an issue with the
controllers or ports, you'd see a yellow or red warning next to those items
in Device Manager. Further, you appear to not have the problem when the
mouse is not plugged into the system.
 
Once again, thanks for your help. If, at any time, you
cannot answer or rather not answer, just let me know.
Re: ====
2) Not true. Updates are coming out as needed. If
there's a security patch, they're not going to wait and
there have been several updates in the
last few weeks.====
As I mentioned, I haven't received a Critical Update on
WinXP since the april 18 updates with the KB835732 and
several others on that day. No more until today when there
was one - KB840374. None on Win98SE since 2/4/04. That is
why I thought they stopped sending Critical Updates on
Win98.
======
We have decided to buy Norton Internet Security 2004
(fairly high price [$70], but think we do need it - the
free ones are too complicated we are told), which is
supposed to include FireWall and AntiVirus and supposedly
works with WinXP; AOL(9); and IE6. We (my wife and I-
senior citizens both) are frightened of the Sasser worm.
Someone said a firewall is not necessary if we use dial-up
(we use home telephone wire to connect to AOL). But we
again were told a firewall is necessary. So many different
answers from different people.
 
You're welcome...I'll do the best I can.:-)

1) Not all updates are pushed through auto update. If you are relying on
that feature, as I recall all critical updates are pushed through but
optional updates are at the Windows Update website. I can't say for sure
what updates have come in recently as I'm running XP SP2 beta at the moment
but other than that I know there have been a few security issues in the last
few weeks and it would seem there would have been updates to cover them.
That said, if you received an update today, it shows the feature is working.
Assuming you are at the very least running a firewall and antivirus software
which you also keep up to date, that should keep you pretty safe.

I don't know what's going on with Windows 98 updates, you might try asking
on a 98 group.

Whoever told you a firewall is not necessary on dialup didn't know what they
were talking about. If you connect to the internet, regardless of
connection type and wish to be safe, you absolutely, positively should
connect through a firewall.

The price of Norton Internet Security is high but if you figure the cost of
separate antivirus and firewall applications, $70 is about right for such a
suite. As to compatibility with AOL, I can't say but if you have any issues
in that regard as a result, contact AOL tech support. Their tech support is
usually first rate, at least that has been my experience with them when
working on other people's systems and they usually have experience with such
issues.

That said, if you note some issues access websites after installing Norton,
understand it has numerous settings for blocking various items so you may
have to disable, usually temporarily, some items to gain such access. The
most common such items that might block access are its cookie blocking
feature, ad blocking and.or popup blocking. This is not unusual, even stand
alone software specific to those features can cause such issues. At most
sites it won't be a problem but at some sites you can expect such issues so
keep this in mind and grow accustomed to dealing with Norton's preferences
and options.
If you bank online or trade stock online, you may very well run into this
type of issue and as I said, it would be the case with any software of this
type, I'm just alerting you to things for which to be alert.

Also note, Norton runs a little heavy on the system. By that I mean, the
system may not seem quite as fast as your used to. That said, Norton is a
complex application and extends itself throughout your setup. Most people
don't have any issues with it but if they do it can be a real bear. Before
installing Norton be sure you data is backed up. Also, it would be a good
idea to create a manual restore point in System Restore and you might want
to check to be sure System Restore is running properly before you install
Norton. To access System Restore go to Start\All
Programs\Accessories\System Tools\System Restore. To test it, go to that
location and follow the screens to make a manual restore point, then restore
the system to it to make sure this is functioning properly. That way, if
there are any issues with Norton, you have a first line of defense for
recovery. Before attempting anything more drastic if things go wrong.

Good luck.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

Once again, thanks for your help. If, at any time, you
cannot answer or rather not answer, just let me know.
Re: ====
2) Not true. Updates are coming out as needed. If
there's a security patch, they're not going to wait and
there have been several updates in the
last few weeks.====
As I mentioned, I haven't received a Critical Update on
WinXP since the april 18 updates with the KB835732 and
several others on that day. No more until today when there
was one - KB840374. None on Win98SE since 2/4/04. That is
why I thought they stopped sending Critical Updates on
Win98.
======
We have decided to buy Norton Internet Security 2004
(fairly high price [$70], but think we do need it - the
free ones are too complicated we are told), which is
supposed to include FireWall and AntiVirus and supposedly
works with WinXP; AOL(9); and IE6. We (my wife and I-
senior citizens both) are frightened of the Sasser worm.
Someone said a firewall is not necessary if we use dial-up
(we use home telephone wire to connect to AOL). But we
again were told a firewall is necessary. So many different
answers from different people.


-----Original Message-----
You're welcome.

1) It's worth a try plugging the mouse into its own port instead of the port
on the keyboard. Plug it directly into the laptop. Some devices don't like
hubs and the port on the back of most devices as opposed to those on the PC
are essentially hubs.

2) Not true. Updates are coming out as needed. If there's a security
patch, they're not going to wait and there have been several updates in the
last few weeks.

3) Those are simply referencing the onboard ports. The enhanced controller
is indicative of USB 2.0 as opposed to 1.1. You seem to have both on this
system. Some of what you are seeing are the controllers and the others are
the actual ports the controllers control. Are they necessary? The are
simply a reference to what is built into the system. The problem is the
mouse, not the controllers or ports. If there was an issue with the
controllers or ports, you'd see a yellow or red warning next to those items
in Device Manager. Further, you appear to not have the problem when the
mouse is not plugged into the system.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/




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