A
Adam Heilbrun
For several months I have been experiencing poor
performance and at least once a day - a system crash.
Upon reboot the ominous message says that my computer has
suffered a serious crash and that I need to back up
everything as the computer is subject to a fatal hard
disk crash. This is confusing as it suggests that there
is a physical problem with the hard disk which I suspect
is not true.
I then have to press F1 to restart Windows. The next
message says the crash was probably due to a driver
problem. Regarding this, the Windows Help is of no help
at all.
Firstly, it told me to start the Driver Manager, but it
failed to say where to find the Driver Manager. (This is
a common problem with Windows Help; it tells you to do
something and assumes that you know just how to do it.
This is why Help should not be written by SMEs.)
Once I did find it, it described how to remove the
offending driver. But there are dozens of installed
drivers and I have no idea which one could be causing the
problem. I have not been able to find any information on
how to troubleshoot this, how to determine just which
driver could be causing the problem. Nor do I have the
experience to even make an educated guess.
The best Microsoft can do is ask me to submit an error
report to which they will not reply. Great!
performance and at least once a day - a system crash.
Upon reboot the ominous message says that my computer has
suffered a serious crash and that I need to back up
everything as the computer is subject to a fatal hard
disk crash. This is confusing as it suggests that there
is a physical problem with the hard disk which I suspect
is not true.
I then have to press F1 to restart Windows. The next
message says the crash was probably due to a driver
problem. Regarding this, the Windows Help is of no help
at all.
Firstly, it told me to start the Driver Manager, but it
failed to say where to find the Driver Manager. (This is
a common problem with Windows Help; it tells you to do
something and assumes that you know just how to do it.
This is why Help should not be written by SMEs.)
Once I did find it, it described how to remove the
offending driver. But there are dozens of installed
drivers and I have no idea which one could be causing the
problem. I have not been able to find any information on
how to troubleshoot this, how to determine just which
driver could be causing the problem. Nor do I have the
experience to even make an educated guess.
The best Microsoft can do is ask me to submit an error
report to which they will not reply. Great!