C
C. M.
Hi,
I've been trying to solve this for almost two weeks now, but I'm completely at a loss of what else to try. I'll give the symptoms, what I've already tried, and what my lines of thought and troubleshooting have been thus far..
First, very rarely, my system will spontaneously reboot. This does not happen often.. Maybe four or five times in the past two months. I generally leave my PC on 24/7, and it never seems to reboot while I'm at it and actively working, only when idle while I do other things. I've also noticed that sometimes, after it reboots, it does not recognize my SATA drives, on the regular ATA drive and DVDRW drive. (I have one WD 200GB ATA drive which is my primary boot drive, one WD 350GB and one Maxtor 500GB SATA drive, and a Sony DVDRW ATA drive.) I also recently had another WD 350GB SATA drive that failed and was replaced by the one I'm using now. All this may have just been coincidence or related, but for now I'm considering it a more minor issue that is more a symptom of the next..
While the previous is spontaneous and unpredictable, the system freezes are like clockwork, and only in certain conditions (although I'm not entirely sure what the exact conditions are, else I'd know better where to look for the problem): When playing some games, most notably ones that have some sort of Direct-X and/or 3-D capabilities, sometime between 10 and 20 minutes of gameplay, it just freezes my entire system. Even the soft power switch stops working; I have to unplug it or force a hard reset. It does not seem to affect other types of games.. There are a few I can play for hours without problem, but it does seem to rely on the game using the 3-D modeling capabilities of Direct-X and my video card. (Also note that OpenGL games, or games where I can switch them to OpenGL instead of Direct-X, do not freeze, hence why I'm not ruling out a Direct-X problem.)
I also do not think it is in the memory, mainboard or the video card and video subsystem; I can have very intensive graphics applications and editing going on for hours, including 3-D modeling via Blender and ray-tracing with POV-Ray, without a single problem or freeze. It only seems to happen in full-screen 3-D type games that initialize Direct-X. Games that freeze so far include Sims 2, Gore, Delta Force, Doom 2, Empire Earth 2, and Warcraft 3. Most other games work fine, as do non-game applications--even those that use Direct-X.
I've tried just about every diagnostic, test and burn-in procedure, application, etc, that I could think of or find, including one which I do not know them name of, but I got when I worked as a tech for a mail-order pc vendor which runs a 48-hour intensive burn-in test. (Which includes firing up the Direct-X 3-D engine and runs around a maze of 3-D objects for an hour.) That all passed without detecting a single problem. I've also recently totally updated every driver and software I can find updates for and installed Windows XP Service Pack 3 and Direct-X 9.0c in an attempt to isolate or eliminate the problem. I've tried looking through debug logs, alerts, and any other kind of log or record I can find to see if I could find anything else they have in common prior to the freeze. All to no avail.
I've also disabled, shut down, terminated and otherwise trimmed my running tasks down to the bare essentials for system functioning before trying to run any problem games. Likewise, I've tried everything I could think of to force and reproduce the problem in a controlled environment, but could not. Finally, I've replaced various hardware with identical hardware (I have another almost identical system), but the problem persists.
Here's my system information:
Windows XP Home Edition, updated to Service Pack 3 and the latest drivers and updates available from the Microsoft and other hardware websites. (Build 2600.xpsp.080413-2111/SP3)
System mfg is listed as RS480_, with Phoenix-Award ACPI BIOS, v6.00PG.
Mainboard is ECS/EliteGroup RS480-M (I do not have the stats handy.. Can Google it if needed. On-board video disabled; I am using the on-board Realtek AC97 sound, however.)
CPU is the AMD Athlon 64 Processor 3000+, MMX, 3DNow, ~1.8GHz.
I have 1GB RAM installed, and a 2GB pagefile on the main drive. (I've already described my drives, above.)
Video card is MSI NX6600 (nVidia GeForce 6600 PCI Express, x16).. ForceWare v169.21, 256MB RAM, Video BIOS 5.43.02.57.00.
Direct-X 9.0c (4.09.0000.0904), and I do not have the OpenGL version info handy.
Case is a unbranded case, with three cooling fans, and I've sampled the airflow and taken temp readings at various points, so I do not think it's simply overheating. I do not overclock the CPU or anything else. Most everything in the BIOS is set at their defaults, as well, nothing fancy.
Please let me know if I can provide anything else to help figure out and fix the problem.. I have lots of diagnostic, testing, and information software; I know how to read and test (short of any equipment like an oscilloscope, which I do not have) chips, etc; and many years working with PC's, both hardware and software (but this problem eludes me.. sigh.) So just ask.
Any thoughts, suggestions, ideas to try, _anything_, would be greatly appreciated.
Regards,
I've been trying to solve this for almost two weeks now, but I'm completely at a loss of what else to try. I'll give the symptoms, what I've already tried, and what my lines of thought and troubleshooting have been thus far..
First, very rarely, my system will spontaneously reboot. This does not happen often.. Maybe four or five times in the past two months. I generally leave my PC on 24/7, and it never seems to reboot while I'm at it and actively working, only when idle while I do other things. I've also noticed that sometimes, after it reboots, it does not recognize my SATA drives, on the regular ATA drive and DVDRW drive. (I have one WD 200GB ATA drive which is my primary boot drive, one WD 350GB and one Maxtor 500GB SATA drive, and a Sony DVDRW ATA drive.) I also recently had another WD 350GB SATA drive that failed and was replaced by the one I'm using now. All this may have just been coincidence or related, but for now I'm considering it a more minor issue that is more a symptom of the next..
While the previous is spontaneous and unpredictable, the system freezes are like clockwork, and only in certain conditions (although I'm not entirely sure what the exact conditions are, else I'd know better where to look for the problem): When playing some games, most notably ones that have some sort of Direct-X and/or 3-D capabilities, sometime between 10 and 20 minutes of gameplay, it just freezes my entire system. Even the soft power switch stops working; I have to unplug it or force a hard reset. It does not seem to affect other types of games.. There are a few I can play for hours without problem, but it does seem to rely on the game using the 3-D modeling capabilities of Direct-X and my video card. (Also note that OpenGL games, or games where I can switch them to OpenGL instead of Direct-X, do not freeze, hence why I'm not ruling out a Direct-X problem.)
I also do not think it is in the memory, mainboard or the video card and video subsystem; I can have very intensive graphics applications and editing going on for hours, including 3-D modeling via Blender and ray-tracing with POV-Ray, without a single problem or freeze. It only seems to happen in full-screen 3-D type games that initialize Direct-X. Games that freeze so far include Sims 2, Gore, Delta Force, Doom 2, Empire Earth 2, and Warcraft 3. Most other games work fine, as do non-game applications--even those that use Direct-X.
I've tried just about every diagnostic, test and burn-in procedure, application, etc, that I could think of or find, including one which I do not know them name of, but I got when I worked as a tech for a mail-order pc vendor which runs a 48-hour intensive burn-in test. (Which includes firing up the Direct-X 3-D engine and runs around a maze of 3-D objects for an hour.) That all passed without detecting a single problem. I've also recently totally updated every driver and software I can find updates for and installed Windows XP Service Pack 3 and Direct-X 9.0c in an attempt to isolate or eliminate the problem. I've tried looking through debug logs, alerts, and any other kind of log or record I can find to see if I could find anything else they have in common prior to the freeze. All to no avail.
I've also disabled, shut down, terminated and otherwise trimmed my running tasks down to the bare essentials for system functioning before trying to run any problem games. Likewise, I've tried everything I could think of to force and reproduce the problem in a controlled environment, but could not. Finally, I've replaced various hardware with identical hardware (I have another almost identical system), but the problem persists.
Here's my system information:
Windows XP Home Edition, updated to Service Pack 3 and the latest drivers and updates available from the Microsoft and other hardware websites. (Build 2600.xpsp.080413-2111/SP3)
System mfg is listed as RS480_, with Phoenix-Award ACPI BIOS, v6.00PG.
Mainboard is ECS/EliteGroup RS480-M (I do not have the stats handy.. Can Google it if needed. On-board video disabled; I am using the on-board Realtek AC97 sound, however.)
CPU is the AMD Athlon 64 Processor 3000+, MMX, 3DNow, ~1.8GHz.
I have 1GB RAM installed, and a 2GB pagefile on the main drive. (I've already described my drives, above.)
Video card is MSI NX6600 (nVidia GeForce 6600 PCI Express, x16).. ForceWare v169.21, 256MB RAM, Video BIOS 5.43.02.57.00.
Direct-X 9.0c (4.09.0000.0904), and I do not have the OpenGL version info handy.
Case is a unbranded case, with three cooling fans, and I've sampled the airflow and taken temp readings at various points, so I do not think it's simply overheating. I do not overclock the CPU or anything else. Most everything in the BIOS is set at their defaults, as well, nothing fancy.
Please let me know if I can provide anything else to help figure out and fix the problem.. I have lots of diagnostic, testing, and information software; I know how to read and test (short of any equipment like an oscilloscope, which I do not have) chips, etc; and many years working with PC's, both hardware and software (but this problem eludes me.. sigh.) So just ask.
Any thoughts, suggestions, ideas to try, _anything_, would be greatly appreciated.
Regards,