Michael
I ran a virus scan using the latest definitions and also ran Ad Aware. This did not correct the problem.
System Restore was not an option as this problem has existed for quite awhile. I have a CD that came with m
Dell computer titled "Reinstallation CD. Microsoft Windows XP Home Edition." I'm assuming that this is not
an "actual XP CD" as you referenced below.
Is my only option, at this point, is to reinstall XP?
Thanks for your help
Kare
----- Michael Solomon (MS-MVP Windows Shell/Us wrote: ----
When you post, please post in the original thread in which you posted and
include your original message in responses such as this in order for us to
know what you are talking about
I'm assuming this has something to do with the System32 folder opening
either on boot up or when you try to access some other folder
First, be sure your antivirus software has the latest definitions and run
virus scan
Second, download, install and run Ad Aware
www.lavasoftusa.co
If this is a relatively recent issue, you might try using System Restore t
take you back to a time when this worked properly. Start\Al
Programs\Accessories\System Tools\System Restore. If that doesn't resolv
it, try the information below
The following assumes you have an actual XP CD as opposed to a restore CD o
restore partition supplied by your PC manufacturer
Go to Start, type sfc /scannow in the run box and press enter. Note, ther
is a space between sfc and the forward slash. You will be asked for your X
CD. Be aware, upon inserting the CD the XP setup screen may appear, this i
not a part of sfc /scannow, rather it is being invoked by autorun. Simpl
minimize the screen and allow sfc to continue
If the above fails to resolve the issue, try a repair install as follows
Be sure you are well backed up in case there is a problem from which you ar
unable to recover. NOTE, while a repair install should leave your dat
files intact, if something goes wrong during the repair install, you may b
forced to start over and do a clean install of XP. If you don't have you
data backed up, you would lose your data should that eventuality occur
Assuming your system is set to boot from the CD-ROM drive, boot with the X
CD in the drive. If it isn't or you are not sure, you need to enter th
system's BIOS. When you boot the system, the first screen usually ha
instructions that if you wish to enter setup press a specific key, when yo
see that, do so. Then you will have to navigate to the boot sequence, i
the CD-ROM drive is not first line, set it first in the boot sequence. Sav
your settings and exit with the XP CD in the drive. The system will reboot
Boot from the CD. If your system is set to be able to boot from the CD, i
should detect the disk and give a brief message, during the boot up, if yo
wish to boot from the CD press any key
Once you have pressed a key, setup should begin. You will see a referenc
asking if you need to load special drivers and another notice that if yo
wish to begin the ASR (Automatic Recovery Console) depress F2. Just le
setup run past all of that. It will continue to load files and drivers
Then it will bring you to a screen. Eventually, you will come to a scree
with the option to (1) setup Windows or (2) Repair Windows Installatio
using the Recovery console
The first option, to setup Windows is the one you want and requires you t
press enter. When asked, press F8 to accept the end user agreement. Setu
will then search for previous versions of Windows. Upon finding you