Synchronization problems Exchange 2003 and Outlook 2003

  • Thread starter Thread starter Maarten Wijsman
  • Start date Start date
M

Maarten Wijsman

Hi,

We are having little a problem at work.

The problem is that the synchronization between the Exchange 2003
server and the Outlook 2003 client isn't complete. The offline file
(ost) that we made for each client isn't complete. We are all missing
about 2-6 weeks of email when we are working offline. All clients are
configured in the "Cached Mode" and as I said before they all have
ost's.

The only way to synchronize the folders is to SHIFT+F9 every
individual folder. And even then not all the email, contacts etc is
synchronized. Then we only "loose" about 1-2 weeks of email, contacts
etc.

Does somebody have a solution, not a third party one, to our problems?
The synchronization option of Outlook 2003 is clearly not doing the
job completely. Please help us!!!

Greetings
Maarten
 
How big is the OST file? Are there any filters set on the folder to
limit/control what is synchronized?
 
Hi,

There are no filters or limits configured. Also no changes were made
to the default settings of either Exchange 2003 and Outlook 2003. The
OST0file size is between 160Mb and 500Mb.

If there are some default settings in Exchange that limit the
synchronization I would know where I can find these.

Cheers
Maarten
 
filters are client based and can be accessed by right clicking on a folder
and select properties | synchronization. (each folder can have its own
settings.)

hmm... ost file sizes don't seem to be an issue. any error messages or
warning popups from outlook of losing connectivity to the server?
 
No error messages, popups or what so ever. Everything seems to be
going as it should be. What's wrong!!!!

Any ideas?!?!?!

greetings
Maarten
 
Is there an Exchange aware antivirus package installed on the server?

Does the client have any antivirus software that ties into Outlook?

If yes on either, try disabling/uninstalling temporarily to see if it is
interfering with the sync.
 
It sounds to silly for words but I will check-out your suggestion

cheers
maarten
 
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