Symantec says "Ghost won't work with an enclosure"

  • Thread starter Thread starter GarySport
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GarySport

I couldn't get Ghost to work with my hard drive enclosure. When Ghost would
reboot in DOS, it would identify the USB 2.0 Storage Device, then stop. I
wrote Symantec, and the official response from a Symantec tech is:

"The fact that the harddrive is being inserted into an enclosure
qualifies this device as an adapter that Ghost will be unable to
detect. There are no DOS drivers being loaded for the enclosure so
Ghost will be unable to see anything connected to the enclosure."

Does this sound right? Has anyone used Ghost with an enclosure? They are
telling me I'm out of luck. I guess I'll have to put this drive internally or
image to CDRs. Thanks.

GS
 
I couldn't get Ghost to work with my hard drive
enclosure. When Ghost would reboot in DOS, it
would identify the USB 2.0 Storage Device, then stop.
Click to expand...

What exactly are you trying to do with the drive in the enclosure ?
I wrote Symantec, and the official
response from a Symantec tech is:
Click to expand...
"The fact that the harddrive is being inserted into an enclosure
qualifies this device as an adapter that Ghost will be unable to
detect. There are no DOS drivers being loaded for the enclosure so
Ghost will be unable to see anything connected to the enclosure."
Click to expand...
Does this sound right?
Click to expand...

Nope, its complete and utter bullshit.

Demand they explain
http://www.symantec.com/sabu/ghost/ghost_personal/features.html
particularly the USB and firewire support.

Note that that is JUST using the external drive for image files tho.
Has anyone used Ghost with an enclosure?
Click to expand...

Yep, plenty have.
They are telling me I'm out of luck.
Click to expand...

They might be right if you want to do more than just
use it as a source or destination for image files.
I guess I'll have to put this drive internally or image to CDRs.
Click to expand...

That last makes it sound like you are doing what it
will do, write images to the drive in the enclosure.

You have partitioned and formatted the drive in the enclosure
havent you ? It might well hang like that if you havent done that.
 
Ghost supports certain USB 2.0 controllers under DOS. If yours isn't one of
them, then your external hard drive won't work.
 
Rod said:
GarySport wrote


What exactly are you trying to do with the drive in the enclosure ?
Click to expand...

An image of local partition C: to a partition on the ext drive.
Nope, its complete and utter bullshit.
Click to expand...
Demand they explain
http://www.symantec.com/sabu/ghost/ghost_personal/features.html
particularly the USB and firewire support.

Note that that is JUST using the external drive for image files tho.


Yep, plenty have.


They might be right if you want to do more than just
use it as a source or destination for image files.
Click to expand...
You have partitioned and formatted the drive in the enclosure
havent you ? It might well hang like that if you havent done that.
Click to expand...

Yes, I've used the drive for other things; copying files back and forth to the
internal drive, etc. I partitioned it with the Windows XP disk management
tools.

I guess I can make a Ghost image onto another partition of my internal hard
drive, and then copy that Ghost image over to the external USB drive. Or maybe
I should switch to Acronis (after I'm sure it will work with an ext USB
enclosure...hehe).

Thanks.

GS
 
`
An image of local partition C: to a partition on the ext drive.
Click to expand...

Thats clearly what 2003 is claimed to support. You are using 2003 arent you ?
Yes, I've used the drive for other things; copying files
back and forth to the internal drive, etc. I partitioned
it with the Windows XP disk management tools.
Fine.

I guess I can make a Ghost image onto another partition of my internal
hard drive, and then copy that Ghost image over to the external USB drive.
Click to expand...

Yeah, but you shouldnt have to. Try the updated driver from symantec.
Or maybe I should switch to Acronis (after I'm
sure it will work with an ext USB enclosure...hehe).
Click to expand...

Yeah, it may be that their DOS driver doesnt
support the particular USB controller you are using.

Drive Image 7 should work, it images at the XP level, not DOS.
There's a downloadable trial on the powerquest site.

You may not like the .NET framework it requires tho.
 
Rus said:
Ghost supports certain USB 2.0 controllers under DOS. If yours isn't one of
them, then your external hard drive won't work.
Click to expand...

In the Ghost Knowledge Base at Symantec, here is what they say about USB
support:

"USB is a connection type, rather than a device type. That is, "USB" specifies
a method for communicating between computer components or between a computer
and external devices or other computers.

"Ghost compatibility with USB connections depends on the Ghost version, the USB
version, and whether the USB connection connects to a second computer or to an
external device. Because Ghost supports the connection type rather than
specific devices, Symantec does not have a list of supported USB devices.
Note: Norton Ghost 2003 supports the following USB connections:
1) USB external hard drives
2) USB CD burner that is included on the Symantec supported list"

GS
 
Nope, there is only one type of USB 2 and two types of USB 1 controllers.
Ghost supports all of them.
Click to expand...

Does it support the Oxford 911 bridge chip? I'm new to the whole
external enclosure thing, having just placed an order for one, but
from what I can tell there's a few chips (TI, Cypress, ALi?). There
are probably others, but I found these to be the most common, with the
Oxford ones in the lead. Couldn't find much info on the Symantec page,
but it may have been buried somewhere.

-Slash
 
Symantec support says:
The fact that the harddrive is being inserted into an enclosure
qualifies this device as an adapter that Ghost will be unable to
detect. There are no DOS drivers being loaded for the enclosure so
Ghost will be unable to see anything connected to the enclosure
Click to expand...

If any of you have ever used Ghost with a USB 2.0 enclosure, please name the
brand of enclosure that was used successfully. The one I'm using that won't
allow Ghost is Bytecc and uses the ALI chipset. Thanks.

GS
 
That's the device controller, I was talking about the host controller. There
are dozens of device contoller chips, nobody can test them all in their
various firmware combinations.

| On Tue, 26 Aug 2003 16:49:00 -0700, "Eric Gisin" <[email protected]>
| scribbled:
|
| >Nope, there is only one type of USB 2 and two types of USB 1 controllers.
| >Ghost supports all of them.
|
| Does it support the Oxford 911 bridge chip? I'm new to the whole
| external enclosure thing, having just placed an order for one, but
| from what I can tell there's a few chips (TI, Cypress, ALi?). There
| are probably others, but I found these to be the most common, with the
| Oxford ones in the lead. Couldn't find much info on the Symantec page,
| but it may have been buried somewhere.
|
 
GarySport said:
Symantec support says:

If any of you have ever used Ghost with a USB 2.0 enclosure, please name the
brand of enclosure that was used successfully. The one I'm using that won't
allow Ghost is Bytecc and uses the ALI chipset. Thanks.

GS
Click to expand...

I have an ADS Dual Link enclosure which uses Oxford 911 for firewire and
Cypress for USB 2.0, with a Maxtor DM9 8MB buffer 200GB HD inside. Works
perfectly with Ghost 2003.

- Dave
 
Dave said:
I have an ADS Dual Link enclosure which uses Oxford 911 for firewire and
Cypress for USB 2.0, with a Maxtor DM9 8MB buffer 200GB HD inside. Works
perfectly with Ghost 2003.
Click to expand...

Thanks, Dave. Symantec doesn't seem to think it should. I'll forward that
info and see how they explain that.

GS
 
Dave said:
Try the USB driver here (aspiehci.sys):
Click to expand...

http://service1.symantec.com/SUPPORT/ghost.nsf/8f7dc138830563c888256c22006
62ecd/ac128ae3b3da90fa88256cb0005f2a85?OpenDocument&sone=ghost_2003_tasks.
html&stg=&prod=Norton%20Ghost&ver=2003%20for%20Windows%202000/NT/Me/98/XP&
base=http://www.symantec.com/techsupp/ghost/&next=&src=csm&pcode=ghost&svy=

Thanks, Dave. Even though I use a WD hard drive instead of Maxtor, I
downloaded that USB driver and used it in place of the current aspiehci.sys
file, and it worked--at least when I do the Ghost imaging through Win XP. When
I tried to create an image through the Ghost Boot Diskette, however, the
imaging process froze about halfway through, so I had to reboot. I'll try it
again to see if that was a quirk or if consistently freezes. But it worked
fine through Win XP launch. Thanks!!

For anyone curious, that aspiehci.sys file is also known as "Iomega Guest
Driver Version 8.5". It is 4K smaller than the newer aspiehci.sys version I
had.

GS
 
I couldn't get Ghost to work with my hard drive enclosure. When Ghost would
reboot in DOS, it would identify the USB 2.0 Storage Device, then stop. I
wrote Symantec, and the official response from a Symantec tech is:

"The fact that the harddrive is being inserted into an enclosure
qualifies this device as an adapter that Ghost will be unable to
detect. There are no DOS drivers being loaded for the enclosure so
Ghost will be unable to see anything connected to the enclosure."

Does this sound right? Has anyone used Ghost with an enclosure? They are
telling me I'm out of luck. I guess I'll have to put this drive internally or
image to CDRs. Thanks.

GS
Click to expand...

I have used GHOST for backups to an external USB drive from a pure DOS
environment. I have made images of both windows and LINUX disks
(RAID-0) and restored successfully back onto my RAID controller.

Norton will not support it because the impression out there is that
USB doesn't work out of DOS. This is NOT true. E-mail me if you want
more details..

(e-mail address removed)

Regards

Tony
 
ajkrishock said:
(e-mail address removed) (GarySport) wrote in message

I have used GHOST for backups to an external USB drive from a pure DOS
environment. I have made images of both windows and LINUX disks
(RAID-0) and restored successfully back onto my RAID controller.

Norton will not support it because the impression out there is that
USB doesn't work out of DOS. This is NOT true. E-mail me if you want
more details..

(e-mail address removed)
Click to expand...

I too use Ghost 2003 to image to and from a USB2/Firewire Maxtor 200 GB
external drive (I use it with USB2 connection).

Of course, like all Ghost versions, this actually reboots to DOS to do it's
stuff. Symantec is bundling an Iomega DOS USB2 driver with Ghost 2003. It
works.

FWIW, I am not inserting a drive into an enclosure (like a hot-swappable
enclosure or SCSI/IDE enclosures). I don't know if that makes a difference.
This is a regular external drive

http://www.googlegear.com/jsp/ProductDetail.jsp?ProductCode=100732
 
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