SVCHOST.EXE Application Error

  • Thread starter Thread starter MBA
  • Start date Start date
M

MBA

One of our comouters running Windows XP is getting the following error message:

"The instruction at "0X7C9190C7" referenced memory at "0x0c45ff46. The
memory could nor be read.
Click ok....etc....

I have done the follpwing to try to fix:
Ran a scan in Norton (no errors)
Ran a scan in AVG (no errors)
Verified Windows update service settings
Re Registered Windows update DLL's
Downloaded and ran MalwareBytes.org

At this last point, my coputer crashes and my screen is just blue. During
the scan I can see it working and it gets to 6 infections but it does not
finish and I can not fix.

Any ideas or suggestions? I can not find anything on the web for the error
"0x7..." and "0x0c45..."

Thank you
 
MBA said:
One of our comouters running Windows XP is getting the following error message:

"The instruction at "0X7C9190C7" referenced memory at "0x0c45ff46. The
memory could nor be read.
Click ok....etc....

I have done the follpwing to try to fix:
Ran a scan in Norton (no errors)
Ran a scan in AVG (no errors)
Verified Windows update service settings
Re Registered Windows update DLL's
Downloaded and ran MalwareBytes.org

At this last point, my coputer crashes and my screen is just blue. During
the scan I can see it working and it gets to 6 infections but it does not
finish and I can not fix.

Any ideas or suggestions? I can not find anything on the web for the error
"0x7..." and "0x0c45..."

Thank you
Click to expand...


Run a thorough scan by doing the following steps:

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

Run a test on the RAM by using Windows Crash analysis:
http://oca.microsoft.com/en/windiag.asp#top

HTH,
nass
 
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