G
Guest
Okay, I have a client's computer running XP Pro SP2, that is giving me the
following error:
"The instruction at 0x77c47e9f referenced memory at 0x00000041. The memory
could not be read.
Click on OK to terminate the program.
Click on Cancel to debug the application."
If you click OK or Cancel, the NT Authority/System states the "RPC service
terminated unexpectedly." Then it shuts down.
If I do not choose OK or Cancel, I can access programs and applications and
it will not shut down.
Other symptoms:
Start/taskbar has disappeared.
Firewall cannot be enabled.
I cannot view events in the event logs.
I cannot paste any files to save the data on the machine.
The event errors that are listed are not found in Microsoft's event lists.
Will not install any updates/patches/fixes.
Cannot execute a file/folder search.
Will not boot in SafeMode and I have tried all of the other boot options
without success.
Remedies tried:
Every virus/spyware scanner I have found on the internet that will fit on a
CD: AVG, Stinger, Window Malicous Spyware Removal Tool, SpyBot, Ad-Aware,
and many, many others but no viruses are found and I have deleted the spyware
off the system.
I have searched the Internet for other solutions and edited the registry
deleting keys in the Current Version/Run files to attempt to stop any trogens.
It is not the Blaster worm, Sasser, etc.
I have edited the msconfig file to only start programs/applications that I
recognize.
The only virus I did find was ncase.exe but I cannot find any information on
it and it was deleted according to the log from the anti-virus software.
If you have any suggestions, please HELP!
following error:
"The instruction at 0x77c47e9f referenced memory at 0x00000041. The memory
could not be read.
Click on OK to terminate the program.
Click on Cancel to debug the application."
If you click OK or Cancel, the NT Authority/System states the "RPC service
terminated unexpectedly." Then it shuts down.
If I do not choose OK or Cancel, I can access programs and applications and
it will not shut down.
Other symptoms:
Start/taskbar has disappeared.
Firewall cannot be enabled.
I cannot view events in the event logs.
I cannot paste any files to save the data on the machine.
The event errors that are listed are not found in Microsoft's event lists.
Will not install any updates/patches/fixes.
Cannot execute a file/folder search.
Will not boot in SafeMode and I have tried all of the other boot options
without success.
Remedies tried:
Every virus/spyware scanner I have found on the internet that will fit on a
CD: AVG, Stinger, Window Malicous Spyware Removal Tool, SpyBot, Ad-Aware,
and many, many others but no viruses are found and I have deleted the spyware
off the system.
I have searched the Internet for other solutions and edited the registry
deleting keys in the Current Version/Run files to attempt to stop any trogens.
It is not the Blaster worm, Sasser, etc.
I have edited the msconfig file to only start programs/applications that I
recognize.
The only virus I did find was ncase.exe but I cannot find any information on
it and it was deleted according to the log from the anti-virus software.
If you have any suggestions, please HELP!