Hello.
I'm sorry, I could not find the support forum on this board.
This computer has been recently freezing for no apparent reason. It showed
signs of using tremendous resources without anything being done. I checked
the task manager and this program "dumprep.exe" was using 30% of the CPU's
capabilities. That would be fine except there were THREE of these programs
running along, totalling 100% of the CPU being used by this/these programs.
That was the first time. Now sometimes dumprep.exe runs only one of itself
but it uses all of the available resources; other times it runs up to four of
them.
I don't want to disable this thing completely, because apparently it is
supposed to be doing something necessary; if it's trivial, though, I'm not
completely against it. What should I be doing about this problem? Get a
Microsoft tech on the phone to dig into the computer and see what's up with
this obviously malfunctioning program? What are the options, here, apart
from disabling the program?
1.Clear the (IE) temporary Internet files and the history cache.
Click 'Start' and then click 'Run'... then type (or copy/paste)
"inetcpl.cpl" (w/out quotation marks) into the box, then click the 'OK'
button.
In Internet Properties panel 'General' tab, under 'Browsing history', click
'Delete...'button, in 'Delete Browsing History' panel, click the 'Delete
all...' button then place a checkmark into the box beside 'Also delete
files and settings stored by add-ons', Click 'Yes' and exit the Internet
Properties panel by clicking the 'OK' button.
2.Clean HDD
Click 'Start' and then click 'Run...' then type (or copy/paste) "cleanmgr"
(w/out quotation marks into the box, then click the 'OK' button. Select
your drive (presumably WinXP (C
and click OK.
http://support.microsoft.com/kb/310312
--or--
2a.Delete files using Disk Cleanup (if on Vista)
http://windowshelp.microsoft.com/Windows/en-US/help/1264bc24-72a8-48aa-84e3-a355327139d91033.mspx
3.Download/execute:
Malwarebytes© Corporation - Anti-Malware
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol
--or--
http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
--direct--
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
--and--
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
--direct--
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Both free versions of MBAM and SAS are on-demand scanners and offer no
'real-time' protection. Keep them installed and use them as
'second-opinion' scanner which is purposely (by design) recommended by
their respective authors.
4.Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.
http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://www.theeldergeek.com/forum/index.php?s=2e9ea4e19d3289dd877ab75a8220bff6&showforum=29
NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.
Additional references:
Malicious Software Removal Tool
http://www.microsoft.com/security/malwareremove/default.mspx
(Skip: Run an Online Scan of Your PC for Malicious Software).
How to optimize or reset Internet Explorer
http://support.microsoft.com/kb/936213
Applies to: Windows Internet Explorer in Windows Vista
How to use Reset Internet Explorer Settings (RIES)
http://support.microsoft.com/kb/923737
Read: "What you must know"
Applies to: Windows Internet Explorer for Windows XP and
Windows Internet Explorer 7 in Windows Vista
GMER - is an application that detects and removes rootkits.
http://www.gmer.net/index.php
For additional assistance in relation GMER scan results consult either:
http://www.thespykiller.co.uk/index.php?board=3.0
--or--
http://antirootkit.com/forums/index.php?sid=9e746bb696ac0bb38781ffe4361c3a17
CCleaner - Free
Cleans temporary internet files, cookies, history, recent urls, application
MRUs, etc. ...(*Tune out the registry scanning/fixing option!*)
http://www.ccleaner.com/download/builds/downloading-slim
If Windows Defender is utilized go to Applications, under Utilities
uncheck "Windows Defender" (so it won't delete the history of WD).
If you wish, click 'Options' button the 'Settings' [check] 'Run CCleaner
when the computer starts'.
--or--
Setup CCleaner to Automatically Run Each Night in Vista or XP
http://www.howtogeek.com/howto/wind...-automatically-run-each-night-in-vista-or-xp/
Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html
Good luck
