Support for Minolta Scan Multi Pro?

  • Thread starter Thread starter Frank Kolwicz
  • Start date Start date
F

Frank Kolwicz

I have been unable to find a support email address or phone number for
the SMPro in my scanner docs or on the KonicaMinolta website and it
took quite a bit of searching to find a form to send any kind email:
does anyone have an actual support address or phone number?

I am very disturbed that there is no OBVIOUS support available for
their scanner products and the SMPro is not a $100 bit of disposable
hardware.

Thanks,

Frank

kolwicz@
exchangenet.
net

(I still can't get Google to let me change the address on my account -
clicking on "My Account" just dumps me back into the
comp.periphs.scanners page and they haven't responded to my
complaints.)
 
I have been unable to find a support email address or phone number for
the SMPro in my scanner docs or on the KonicaMinolta website and it
took quite a bit of searching to find a form to send any kind email:
does anyone have an actual support address or phone number?

I am very disturbed that there is no OBVIOUS support available for
their scanner products and the SMPro is not a $100 bit of disposable
hardware.

Thanks,

Frank

kolwicz@
exchangenet.
net
Click to expand...
Frank, don't know where you are in the world but:

My 5400 Elite came with a sheet showing the Hotline and Support info
for all over Europe. If you're in Europe I can give you the details.

Also, are you going to the right website? The support website is at:

www.konicaminoltasupport.com
 
Thanks, Hecate, I was going to the main KonicaMinolta website; the
"support" site you link to did not show up in my Google search for
Minolta support nor was there any reasonable way to find it from the
main website (I have spent at least an hour hunting through it to no
avail).

Minolta did finally respond to my ascerbic email with a phone number:
Konica Minolta Digital Support (877) 462.4464, but did not give the
website.

The scanner has now deigned to rejoin my digital hardware family, so
I'll have to wait and see if it goes off on vacation again before
contacting them.

Thanks again,

Frank
 
Thanks, Hecate, I was going to the main KonicaMinolta website; the
"support" site you link to did not show up in my Google search for
Minolta support nor was there any reasonable way to find it from the
main website (I have spent at least an hour hunting through it to no
avail).

Minolta did finally respond to my ascerbic email with a phone number:
Konica Minolta Digital Support (877) 462.4464, but did not give the
website.

The scanner has now deigned to rejoin my digital hardware family, so
I'll have to wait and see if it goes off on vacation again before
contacting them.

Thanks again,

Frank
Click to expand...

Glad I could help. I got the support website address from the back of
the manual that came with my scanner. Given that Epson don't provide
some of the stuff with their 2100/2200 printer ion the US that they do
in Europe, and now KonicaMinolta not providing details etc, I begin to
wonder if people in the US get *any* hardware complete...
 
Hecate:

It turns out that the website you gave me
(www.konicaminoltasupport.com) redirects to the KonicaMinolta Europe
home page which seems just like the USA home page that I have been
uselessly examining, so it ends up leading nowhere after all.

I guess the message from KonicaMinolat is that if you really need
support for their scanners, you might as well "go 'chase' yourself".

Frank
 
Frank Kolwicz said:
Hecate:

It turns out that the website you gave me
(www.konicaminoltasupport.com) redirects to the KonicaMinolta Europe
home page which seems just like the USA home page that I have been
uselessly examining, so it ends up leading nowhere after all.
Click to expand...
SNIP

Consumer Products>Film Scanners>DiMAGE Scan Multi Pro>Support>Digital
Customer Support Pages>Select Language

What was it you were searching for (sorry, I don't have a Multi Pro, so I
didn't pay attention...)?

Bart
 
Hecate:

It turns out that the website you gave me
(www.konicaminoltasupport.com) redirects to the KonicaMinolta Europe
home page which seems just like the USA home page that I have been
uselessly examining, so it ends up leading nowhere after all.

I guess the message from KonicaMinolat is that if you really need
support for their scanners, you might as well "go 'chase' yourself".

Frank
Click to expand...

Typing in the address I gave you gives a redirection to:

http://www.konicaminoltaeurope.com/software/pi_customer.html

where you can click on technical support in English, French or German.
 
Bart & Hecate:

I was trying to find some contact to help when my SMPro wouldn't get
on stream with my system and I had a bunch of new film to scan.

True, the European site does eventually get you to "Technical Support"
after some 7 or 8 clicks, if you follow all the right choices, and it
is pretty straight forward labelling - the choices are pretty
logically captioned. It's not nearly what I would call a well-designed
website for finding the service, though. I think "support" should be
one of the top buttons you always see on the manufacturer's home page,
as many of the others do. The sales department must have been the main
or only liason with the web designer at K/M.

The US website, http://konicaminolta.us/, however, is laid out
differently and I still haven't found a tech support phone number or
email address for US customers there. On opening (wait, wait, wait
some more, even at 40+K baud and a pretty simple layout: no major
graphics) you see neither "support" nor anything that looks like
digital hardware. Eventually you might try "cameras and accessories"
under the "consumer products" header. After trying the drop down menus
on the side you discover that they don't go to anything resembling
scanners nor tech support. Then you might notice the "Support Center",
but it has no reference to tech support nor to scanners, nor anything
digital, in fact. The rest of that page is advertising, so you go down
another level in the Support Center anyway, to see where it leads: you
might try "Find a Minolta product" - "Digital Film scanners" - aha!
Look, there's Scan Multi Pro, click again. Arghhhhh, more ads! Nothing
that resembles tech support. Well, maybe I should have looked under
"Contact Us", another click, and what? If you make the mistake of
clicking on "Cameras + Accessories" you're right back where you were
before, and the rest: shopping, website comments and camera repair
phone numbers - no tech support, no digital products, here!

I've clicked more than a dozen pages, I've had to do it repeatedly
because I can't believe they don't support their scanners in the US
and I still haven't gotten tech support.

Thank whomever, the scanner decided to come back to life as I know it.

Frank
 
Frank Kolwicz said:
Bart & Hecate:

I was trying to find some contact to help when my SMPro wouldn't get
on stream with my system and I had a bunch of new film to scan.

True, the European site does eventually get you to "Technical Support"
after some 7 or 8 clicks, if you follow all the right choices, and it
is pretty straight forward labelling - the choices are pretty
logically captioned. It's not nearly what I would call a well-designed
website for finding the service, though. I think "support" should be
one of the top buttons you always see on the manufacturer's home page,
as many of the others do. The sales department must have been the main
or only liason with the web designer at K/M.

The US website, http://konicaminolta.us/, however, is laid out
differently and I still haven't found a tech support phone number or
email address for US customers there. On opening (wait, wait, wait
some more, even at 40+K baud and a pretty simple layout: no major
graphics) you see neither "support" nor anything that looks like
digital hardware. Eventually you might try "cameras and accessories"
under the "consumer products" header. After trying the drop down menus
on the side you discover that they don't go to anything resembling
scanners nor tech support. Then you might notice the "Support Center",
but it has no reference to tech support nor to scanners, nor anything
digital, in fact. The rest of that page is advertising, so you go down
another level in the Support Center anyway, to see where it leads: you
might try "Find a Minolta product" - "Digital Film scanners" - aha!
Look, there's Scan Multi Pro, click again. Arghhhhh, more ads! Nothing
that resembles tech support. Well, maybe I should have looked under
"Contact Us", another click, and what? If you make the mistake of
clicking on "Cameras + Accessories" you're right back where you were
before, and the rest: shopping, website comments and camera repair
phone numbers - no tech support, no digital products, here!

I've clicked more than a dozen pages, I've had to do it repeatedly
because I can't believe they don't support their scanners in the US
and I still haven't gotten tech support.

Thank whomever, the scanner decided to come back to life as I know it.

Frank
Click to expand...

This is the page in the USA for Email to Support. It is a Web form which you
fill online. It is a very long link, I hope it works.

http://www.minoltausa.com/eprise/main/MinoltaUSA/MUSAContent/CPG/CPG_Faqs/Cpg_AskYourQuestion


Your shorter link is: http://makeashorterlink.com/?P30E52BA8
The above may work better.
 
True, the European site does eventually get you to "Technical Support"
after some 7 or 8 clicks, if you follow all the right choices, and it
is pretty straight forward labelling - the choices are pretty
logically captioned. It's not nearly what I would call a well-designed
website for finding the service, though. I think "support" should be
one of the top buttons you always see on the manufacturer's home page,
as many of the others do. The sales department must have been the main
or only liason with the web designer at K/M.
Click to expand...
It's the most pathetic attempt at web site design I've seen in a long
time. It's obviously "designed" (though I'm not sure that's the right
word, by an illiterate idiot just out of school who thinks that image
is everything and it looks really cool.
 
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