Suddenly can't play DVDs

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Guest

Last night I was able to play a DVD on my computer using WMP 11. I'm using
Windows media center edition 2002 version with SP2. This morning I'm getting
the error code C00D116A and the same DVD will no longer play. I have NOT
altered my drivers nor done anything I can recall that would have resulted in
this change. I did a system restore back a few days but this didn't solve the
problem. Also, my screen resolution hasn't changed and the "fix" suggested by
the help window that appears with the error doesn't work. Any help is
appreciated... especially a quick fix as I'm on the road with no techie in
sight. Thank you.
 
crhayes said:
Last night I was able to play a DVD on my computer using WMP 11. I'm using
Windows media center edition 2002 version with SP2. This morning I'm getting
the error code C00D116A and the same DVD will no longer play. I have NOT
altered my drivers nor done anything I can recall that would have resulted in
this change. I did a system restore back a few days but this didn't solve the
problem. Also, my screen resolution hasn't changed and the "fix" suggested by
the help window that appears with the error doesn't work. Any help is
appreciated... especially a quick fix as I'm on the road with no techie in
sight. Thank you.
Click to expand...
Try going back to Version 10 WMP, version 11 is still a Beta and is quite
buggy.
 
Radames said:
Try going back to Version 10 WMP, version 11 is still a Beta and is quite
buggy.
Click to expand...

Thanks for the reply but that didn't help at all. I'm still getting the same
dialogue box.

Ralph
 
JRosenfeld said:
WMP 11 has been out of beta since 31 October.
Click to expand...

Yes, I did upgrade once WMP was no longer in Beta. This problem occured
after I had been using WMP 11 without any difficulty and it occured
overninght. I'm thinking it might have something to do with my drivers but
why would this occur between closing down the computer and booting it in the
morning?? I'm really flummoxed.

Thank you for your reply.

Ralph
 
To troubleshoot DVD playback: 1. Verify that a compliant decoder is
installed: In Windows Media Player, on the Tools menu, click Options to see
if the DVD tab is available. If a compatible decoder is not properly
installed, the DVD tab will not be available.

For instructions on verifying if a compliant decoder is installed, please
see article Q306331, which is listed at the end of the "More Information"
section of this article.
2. If you are unable to successfully play a DVD, try playing a different
title to make sure that the problem is not content specific.
3. If the problems continue, test in the player that was provided by the DVD
decoder (if one was included). If this combination does not work, Windows
Media Player will not work either. Further troubleshooting is not warranted
until the native player works properly with the decoder. Please contact the
decoder provider for more information.
4. After you verify that the native player works properly with the decoder,
try reinstalling the DVD decoder software as well as applying any necessary
patches.
5. Attempt to play other media that relies on DirectShow, such as playing a
..wmv file by using Mplayer2.exe. To start MPlayer2.exe, click Start, click
Run, type mplayer2, and then click OK.
6. Try reducing video hardware acceleration in Windows Media Player:

• In Windows Media Player, on the Tools menu, click Options.
• On the Performance tab, under Video Acceleration, move the slider closer
to None, then click OK.
If doing this enables you to play DVDs, it indicates that there is a problem
with your display adapter or driver. It may be possible to obtain an updated
driver from the display adapter manufacturer.
7. The next troubleshooting step is to reduce display settings:

• Click Start, click Run, and then type desk.cpl in the Open box. Or,
right-click an empty area of the desktop, and then click Properties.
• On the Settings tab, move the screen resolution slider to 800 X 600.
• Select 16-bit for the color quality, and then click OK.
Some display drivers cannot support DVD playback at higher resolutions and
color depths. If this solution works, by using an updated driver, you may be
able to play the DVD at higher color depths and resolutions.


crhayes said:
Last night I was able to play a DVD on my computer using WMP 11. I'm using
Windows media center edition 2002 version with SP2. This morning I'm getting
the error code C00D116A and the same DVD will no longer play. I have NOT
altered my drivers nor done anything I can recall that would have resulted in
this change. I did a system restore back a few days but this didn't solve the
problem. Also, my screen resolution hasn't changed and the "fix" suggested by
the help window that appears with the error doesn't work. Any help is
appreciated... especially a quick fix as I'm on the road with no techie in
sight. Thank you.
Click to expand...



----------------------------------------
 
No change. Thanks for the reply.

Ralph

sujan said:
To troubleshoot DVD playback: 1. Verify that a compliant decoder is
installed: In Windows Media Player, on the Tools menu, click Options to see
if the DVD tab is available. If a compatible decoder is not properly
installed, the DVD tab will not be available.

For instructions on verifying if a compliant decoder is installed, please
see article Q306331, which is listed at the end of the "More Information"
section of this article.
2. If you are unable to successfully play a DVD, try playing a different
title to make sure that the problem is not content specific.
3. If the problems continue, test in the player that was provided by the DVD
decoder (if one was included). If this combination does not work, Windows
Media Player will not work either. Further troubleshooting is not warranted
until the native player works properly with the decoder. Please contact the
decoder provider for more information.
4. After you verify that the native player works properly with the decoder,
try reinstalling the DVD decoder software as well as applying any necessary
patches.
5. Attempt to play other media that relies on DirectShow, such as playing a
.wmv file by using Mplayer2.exe. To start MPlayer2.exe, click Start, click
Run, type mplayer2, and then click OK.
6. Try reducing video hardware acceleration in Windows Media Player:

• In Windows Media Player, on the Tools menu, click Options.
• On the Performance tab, under Video Acceleration, move the slider closer
to None, then click OK.
If doing this enables you to play DVDs, it indicates that there is a problem
with your display adapter or driver. It may be possible to obtain an updated
driver from the display adapter manufacturer.
7. The next troubleshooting step is to reduce display settings:

• Click Start, click Run, and then type desk.cpl in the Open box. Or,
right-click an empty area of the desktop, and then click Properties.
• On the Settings tab, move the screen resolution slider to 800 X 600.
• Select 16-bit for the color quality, and then click OK.
Some display drivers cannot support DVD playback at higher resolutions and
color depths. If this solution works, by using an updated driver, you may be
able to play the DVD at higher color depths and resolutions.
Click to expand...
 
You Know Cari, I think this is likely the solution. At this moment, I'm on
the road and will need further technical assistance in order to accomplish
this but it's at the top of my list once I return. Thank you so much for
taking the time to reply. I will be back at home in a week so will probably
have things fixed shortly thereafter.

Kind regards ... Ralph
 
At least if you have internet access you can deal with reinstalling the
graphics card drivers even if the DVD decoding software may have to wait.
They will be at the website of the notebook manufacturer.
 
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