Sudden stop message when turning off system

  • Thread starter Thread starter JLB
  • Start date Start date
J

JLB

I have Windows XP Professional (SP2) and I tried to turn off my computer when
a stop message appeared. The stop code is as follows: 0x0000008E
(0xC0000005, 0x80610303, 0xF9D21A54, 0x00000000). I have tried to find a
solution by updating Windows. The Web Response ID that is given as the
problem is 898. I have rebooted the system multiple times to see if the
error has resolved itself, but the same code and blue screen appears. Does
anyone know what is going wrong?
 
Some driver for hardware is failing. The Event Viewer might mention a name of
a file that will indicate what hardware is involved.

start/run, type:
eventvwr.msc
 
I used the Event Viewer, and there were two problems mentioned.

Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Description:
The device, \Device\CdRom0, has a bad block.
_________________________________________________________________
Event Type: Warning
Event Source: MSSQL$MICROSOFTBCM
Event Category: (8)
Event ID: 19011
Description:
The description for Event ID ( 19011 ) in Source ( MSSQL$MICROSOFTBCM )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
(SpnRegister) : Error 1355.


Could either of these cause the error, and if so, how can it be corrected?
 
It would be pretty easy to disable the cdrom device, to see if your shutdown
error goes away. If it does, you need a better driver for the cdrom.
Uninstalling the driver in device manager will let windows replace it
automatically. There is also a checkbox to temporarily disable it.
start/run, type:
devmgmt.msc
 
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