sudden "no answer" error

  • Thread starter Thread starter JMB
  • Start date Start date
J

JMB

For over a year I have been successfully faxing documents from WordXP
by selecting print/fax and then filling in the Fax Wizard. Also with
documents I create within the Fax Console. This applies both locally
and long-distance.

On a recent transmission the fax failed in the middle.

Ever since then, if I try to send a fax to that party, or to any other
party, I am told that there is no answer at the other end.

Those other people's faxes are on and working properly.

So what could all of a sudden cause this problem on my end, and how
can I fix it?

Thanks in advance for your help!
 
I guess you are sending Fax directly from XP machine itself [using
OfficeXP]. Can you try installing SP1 and let us know if it solves the
issue? Also, can you tell what is the anti virus running on the machine?

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
I have SP1 installed already.

Norton antivirus.

I realize the problem was caused after i had selected the *70 option
to turn off call-waiting. as soon as i changed that back, the fax
started working again ok.

if call-waitring beeps while the fax is on, does that screw up the
fax?

of course, now i wonder why i can't have *70 selected...

also: when sending an international fax, the 011 should just be
entered like a regular part of the phone number? because now i can't
seem to send an international fax.


I guess you are sending Fax directly from XP machine itself [using
OfficeXP]. Can you try installing SP1 and let us know if it solves the
issue? Also, can you tell what is the anti virus running on the machine?

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

JMB said:
For over a year I have been successfully faxing documents from WordXP
by selecting print/fax and then filling in the Fax Wizard. Also with
documents I create within the Fax Console. This applies both locally
and long-distance.

On a recent transmission the fax failed in the middle.

Ever since then, if I try to send a fax to that party, or to any other
party, I am told that there is no answer at the other end.

Those other people's faxes are on and working properly.

So what could all of a sudden cause this problem on my end, and how
can I fix it?

Thanks in advance for your help!
Click to expand...
Click to expand...
 
Back
Top