Sudden Failure

  • Thread starter Thread starter David A Gourlay
  • Start date Start date
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David A Gourlay

Yesterday morning I powered down the computer as normal and went to work.

When I got home, the computer running W2k had severe problems.

When it opened, I got a message saying there was a problem with Norton
Anti.virus and it would have to be re-installed.

Also, it told me that 2 programmes (mqsvc.exe and inetinfo.exe) had
generated errors and would be closed by Windows.

The computer eventually opened, but took AGES to do anything. I reset, and
went into safe mode, but still got the errors.

I can't re-install Norton, nor uninstall it, either in normal or safe mode.

Right now, I have the computer working, but only after NUMEROUS restarts.

Can anyone tell what is going on with the computer? It's a P2 300MHz (the
older of my 2 computers!), running W2k Pref, and no software has been
installed recently.
 
Norton does not crash by itself normally. It may be a virus - some of new viruses are able to crash Norton and McAfee if
are not updated in time.

Do you have a firewall? Maybe just got msbalst.exe virus?

Chris


Yesterday morning I powered down the computer as normal and went to work.

When I got home, the computer running W2k had severe problems.

When it opened, I got a message saying there was a problem with Norton
Anti.virus and it would have to be re-installed.

Also, it told me that 2 programmes (mqsvc.exe and inetinfo.exe) had
generated errors and would be closed by Windows.

The computer eventually opened, but took AGES to do anything. I reset, and
went into safe mode, but still got the errors.

I can't re-install Norton, nor uninstall it, either in normal or safe mode.

Right now, I have the computer working, but only after NUMEROUS restarts.

Can anyone tell what is going on with the computer? It's a P2 300MHz (the
older of my 2 computers!), running W2k Pref, and no software has been
installed recently.
 
In
David A Gourlay said:
Yesterday morning I powered down the computer as normal and went to
work.

When I got home, the computer running W2k had severe problems.

When it opened, I got a message saying there was a problem with Norton
Anti.virus and it would have to be re-installed.

Also, it told me that 2 programmes (mqsvc.exe and inetinfo.exe) had
generated errors and would be closed by Windows.

The computer eventually opened, but took AGES to do anything. I
reset, and went into safe mode, but still got the errors.

I can't re-install Norton, nor uninstall it, either in normal or safe
mode.

Right now, I have the computer working, but only after NUMEROUS
restarts.

Can anyone tell what is going on with the computer? It's a P2 300MHz
(the older of my 2 computers!), running W2k Pref, and no software has
been installed recently.
Click to expand...


http://www.europe.f-secure.com/v-descs/msblast.shtml

although the link to the fix is wrong its
ftp://ftp.f-secure.com/anti-virus/tools/F-Lovsan.zip
 
Steve Parry said:
In


http://www.europe.f-secure.com/v-descs/msblast.shtml

although the link to the fix is wrong its
ftp://ftp.f-secure.com/anti-virus/tools/F-Lovsan.zip
Click to expand...

Thanks. I got the patch, and it seems to have solved the problems.

However, msblast.exe is still trying to access the Internet, and I can't get
the CD rom to open using the button on the outside of the computer. This
only happened while I was having the problems, so I'm assuming it's
connected. Any ideas?
 
In
David A Gourlay said:
Thanks. I got the patch, and it seems to have solved the problems.

However, msblast.exe is still trying to access the Internet, and I
can't get the CD rom to open using the button on the outside of the
computer. This only happened while I was having the problems, so I'm
assuming it's connected. Any ideas?
Click to expand...


you have'nt got rid of the virus if its still trying to access
the internet! The patch closes a security hole only, the fix from
F-secure removes the virus.
 
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