Subscription Reminder Removal

  • Thread starter Thread starter Jack3
  • Start date Start date
J

Jack3

After my eTrust PestPatrol (Computer Associates) subscription expired, I
uninstalled the product. My problem is the Subscription Reminder continues to
pop up and I can't figure out how to delete it. Does anyone know how to
delete this? I suspect if needs to be done in the Windows Registry but I
don't know how. Can anyone help?
 
Jack3 said:
After my eTrust PestPatrol (Computer Associates) subscription
expired, I uninstalled the product. My problem is the Subscription
Reminder continues to pop up and I can't figure out how to delete
it. Does anyone know how to delete this? I suspect if needs to be
done in the Windows Registry but I don't know how. Can anyone help?
Click to expand...

Why would you ask here? Why not look on CA's web page/FAQs, etc?

Make sure the files are gone...

1) Click on START, and select My Computer.
2) Select Local Disk (C:) and open up Program Files.
3) Select folder CA, open the folder and delete the eTrust PestPatrol
folder.
4) Another two folders are:
C:/Programfiles/commonfiles/scanner/ppctl.dll
&
C:/Documentsandsettings/Allusers/Applicationdata/Ca

Make sure you delete the above folders.

Make sure the registry keys are gone...

1) Go to START, select Run, type in regedit and click on OK.
2) In the Registry editor, scroll to the following:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ eTrust PestPatrol
(Click the + signs where you are instructed to "scroll").

3) Once you have scrolled to
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\eTrust PestPatrol, click on
Edit (at the top of the screen) and select Delete.

Remove any remaining files manually...

Check to see if there are any Pest Patrol system files on your computer:
1) Right-click on START, then left-click on 'Explore'. When the Windows
Explorer panel appears:
In Windows XP: Click Tools / Folder Options. Click the View tab, and
then click the Show hidden files and folders tab.

2) Make sure you also Uncheck the box to Hide Protected Operating System
Files if you have one. Click OK.

3) Search for the following files given below, when searching be sure it
searches ALL hidden files and folders.

4) Click on START, then click on Search or Find, and select Files. Make sure
that the location box is set to: My Computer, type the following exactly and
delete any folders found
A) ppctl.dll
B) ppdoupdater.exe
C) pestpatrol5.ini
D) pestpatrol5.exe
E) lfinfo.dat
F) langv5.dat
G) ppfile.exe
H) ppinfo.dat
I) ppsrindex.dat
J) ppv5updater.exe
K) ppv5log.txt

5) Empty the Recycle Bin and restart your system.

(From CA's FAQs...)
 
You asked why I hadn't checked CA's web pages ... I did and they had nothing
in FAQs or elsewhere. And not surprisingly, a message I submitted yielded no
response. My guess is they'd prefer people continue using their product.

That said, thank you for the detailed directions on removal of the files. I
appreciate the assistance.
 
Jack3 said:
After my eTrust PestPatrol (Computer Associates) subscription
expired, I uninstalled the product. My problem is the Subscription
Reminder continues to pop up and I can't figure out how to delete
it. Does anyone know how to delete this? I suspect if needs to be
done in the Windows Registry but I don't know how. Can anyone help?
Click to expand...
Why would you ask here? Why not look on CA's web page/FAQs, etc?

Make sure the files are gone...

1) Click on START, and select My Computer.
2) Select Local Disk (C:) and open up Program Files.
3) Select folder CA, open the folder and delete the eTrust PestPatrol
folder.
4) Another two folders are:
C:/Programfiles/commonfiles/scanner/ppctl.dll
&
C:/Documentsandsettings/Allusers/Applicationdata/Ca

Make sure you delete the above folders.

Make sure the registry keys are gone...

1) Go to START, select Run, type in regedit and click on OK.
2) In the Registry editor, scroll to the following:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ eTrust PestPatrol
(Click the + signs where you are instructed to "scroll").

3) Once you have scrolled to
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\eTrust PestPatrol, click on
Edit (at the top of the screen) and select Delete.

Remove any remaining files manually...

Check to see if there are any Pest Patrol system files on your computer:
1) Right-click on START, then left-click on 'Explore'. When the Windows
Explorer panel appears:
In Windows XP: Click Tools / Folder Options. Click the View tab, and
then click the Show hidden files and folders tab.

2) Make sure you also Uncheck the box to Hide Protected Operating System
Files if you have one. Click OK.

3) Search for the following files given below, when searching be sure it
searches ALL hidden files and folders.

4) Click on START, then click on Search or Find, and select Files. Make
sure
that the location box is set to: My Computer, type the following exactly
and
delete any folders found
A) ppctl.dll
B) ppdoupdater.exe
C) pestpatrol5.ini
D) pestpatrol5.exe
E) lfinfo.dat
F) langv5.dat
G) ppfile.exe
H) ppinfo.dat
I) ppsrindex.dat
J) ppv5updater.exe
K) ppv5log.txt

5) Empty the Recycle Bin and restart your system.

(From CA's FAQs...)
Click to expand...
You asked why I hadn't checked CA's web pages ... I did and they
had nothing in FAQs or elsewhere. And not surprisingly, a message I
submitted yielded no response. My guess is they'd prefer people
continue using their product.

That said, thank you for the detailed directions on removal of the
files. I appreciate the assistance.
Click to expand...

No problem - however - as I stated - the detailed instructions I gave were
from CA's FAQ's web pages... I am unsure how you missed them or how I found
them when you didn't - and I have no comment on why they would not answer a
direct question from you - but I agree if they did not answer you - go
elsewhere for a product you need.
 
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