stuck outbox vs. antivirus

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Guest

I've been going through all the issues where outgoing messages are "stuck" in
the outbox and I've tried every fix. However, nothing's fully worked yet.
(two messages were stuck, but now only one is.)

I contacted TrendMicro because one suggestion said it was the antivirus
causing the problem. TrendMicro was very helpful, but from what they could
determine, it is NOT the email scanner causing this.

Symptoms are... outbound email remains in inbox (though it is sent to
recipient), "Message could not be displayed--Windows Mail encountered an
unexpected problem while displaying this message. Check your computer for low
memory or low disk space and try again." Cannot delete nor move the message
to another folder.

Has anyone found a definate fix for this yet? (short of uninstalling the
program or cloning it)
 
Carol in GA said:
I've been going through all the issues where outgoing messages are "stuck"
in
the outbox and I've tried every fix. However, nothing's fully worked yet.
(two messages were stuck, but now only one is.)

I contacted TrendMicro because one suggestion said it was the antivirus
causing the problem. TrendMicro was very helpful, but from what they
could
determine, it is NOT the email scanner causing this.

Symptoms are... outbound email remains in inbox (though it is sent to
recipient), "Message could not be displayed--Windows Mail encountered an
unexpected problem while displaying this message. Check your computer for
low
memory or low disk space and try again." Cannot delete nor move the
message
to another folder.

Has anyone found a definate fix for this yet? (short of uninstalling the
program or cloning it)
Click to expand...

No fix for it but it is known.

What fixes have you tried?
 
I worked on it off and on all weekend, tried and retried all that I could
find on here... deleting the msmessagestore, and deleting some other stuff I
read to delete.. too many to remember now. I did a search string of "stuck
outbox" and came back with a world of stuff.

The disableing the outgoing virus scan helped except for the very first one
that got stuck... but I have to manually go in and delete each individual
message from the outbox... save for the one that just won't go away.

:
 
Well, they are aware of it. About all I can say. It is a shame that it's
happening at all.

People I've talked with have said that blowing away the whole message store
folder has worked for them. WinMail does create a new one and what I'm
wondering is if the problem occurs after the "first run" of WinMail only.
Any other creation of the message store folders appears to be okay with no
further problems.
 
I just tried deleting the msmessages folder again, and it actually WORKED
this time...I don't know why it didn't before, maybe I did something
backwards.

Maybe someone will create a stickey on the forum with the way to do it (hint
hint guys in charge!)
 
Carol in GA said:
I just tried deleting the msmessages folder again, and it actually WORKED
this time...I don't know why it didn't before, maybe I did something
backwards.

Maybe someone will create a stickey on the forum with the way to do it
(hint
hint guys in charge!)
Click to expand...

No one's in charge, we left.

Well, the lucky ones that got to go to the Summit anyway.
 
The first time you probably had the email scanning on and that corrupted it
and then you turned it off, but the corruption was already there. The
second time you had email scanning off and so got no corruption. That's my
guess on it.

steve
 
This is the first message I've read while browsing all the stuck outbox posts
which gives me some measure of hope.

So, what is this "blowing away the whole message store" concept of which you
speak, how do I do it, and will it kill my e-mail history?

Thanks
 
it basically means moving it, creating a new one and then drag and drop the
old emails in to a Windows Mail folder (not the Inbox, Drafts, etc.) that
you create.

As to it keeping what was read 'read' and not read 'not read', no it won't
do that.
 
First thing to do is uninstall your antivirus software and then reboot.
Then move the entire contents of the Windows Mail directory to another
directory. Then open WinMail and you willl start fresh.

You old messages will be in the directory you moved. Search for *.eml and
you can drag them from Explorer and then drop them into a WinMail folder.

steve
 
Windows Mail has a newer (to them) form of database. Each email is stored

separately.



Do the following:



1) Open Control Panel then select Folder Options.

a) click on the Views tab

b) Select "Show hidden files and folders"

c) Uncheck "Hide extensions for known file types"

d) click APPLY then OK.

e) Close Control Panel



2) From Windows Mail

a) Click on the Tools menu

b) click on Options

c) click on the Advanced tab

d) click the Maintenance button

e) click the Store Folders button.

f) make a note of the location of the message stores. It will be

something like:

C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail

g) close Windows Mail



3) Open Windows Explorer



When it opens, you will see a small black triangle next to the user account

name. Click it to collapse it.



For the following, the triangle will not appear till you put the mouse over

the element in question.



Move the mouse to the "Computer" line. A triangle will appear, click on it

to expand it.



You should see something like "Local Disk (C:)"



Click on the triangle to expand it.



Locate "Users" and click on the triangle next to it to expand it.



Locate <username> and click on the triangle next to it to expand it.



Locate "AppData" and click on the triangle next to it to expand it.



Locate "Local" and click on the triangle next to it to expand it.

Locate "Microsoft" and click on the triangle next to it to expand it.



Now, in the right window pane, locate Windows Mail.

Click on it.



In the left window pane, scroll upward till you see "Local Disk (C:)"



Now, in the right window pane, hold them left mouse button down on the

Windows Mail folder.

Drag it to the "Local Disk (C:)" and release the mouse button.

Select MOVE Here.......



Now, this may take a bit to get done, depending upon how much mail is there.

Give it time.



Now, when it's done, create a new folder name Windows Mail to replace the

moved one in the

C:\Users\<account name>\AppData\Local\Microsoft folder.



Now start Windows Mail.

It will be empty but that's no biggie.



Create a couple of folders in Windows Mail and name them Old Mail, Old

Sent.

Click on the Old Mail folder to open it.





Resize Windows Mail so you can see both Windows Explorer and Windows Mail.



In the Windows Mail folder you will see a Local Folders folder, click the

triangle to expand it.



Locate the Inbox folder.

In this folder you will see a lot of .eml files. These are the old emails.

Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.



Do similar for Sent Items to the Old Sent folder.



Now, see if Windows Mail works for you.
 
THANK YOU VERY MUCH to both of you, Steve and DGuess, for your invaluable
suggestions!!!!!

So far so good.

I uninstalled Norton Internet Security, moved the Windows Mail folder to the
C: drive, created the new "Old Inbox" and "Old Sent" items folders in Windows
Mail, and copied the old data from the C: drive location to the new folders.
After resetting my pop/smtp server info, I was able to send and receive
messages again no problem!!!

I am in the process of reinstalling Norton Internet Security (yeah, I know,
but it's a work PC and that's what we bought). If I understand correctly, I
can probably avoid this problem in the future by disabling the outgoing
message virus check?

Also, I assume I can move my old inbox and sent items info to the normal
inbox and sent items folders once everything checks out.

If any of you guys ever pass through Silicon Valley, drinks are on me...
 
I wouldn't recommend reinstalling Norton. Find something that doesn't harm
your system.

steve
 
I am currently using Symantec and don't have any problems with it, I believe
it is a Microsoft Windows Mail problem and nothing else.

Here is what I did, which may be a bit more lengthy than what most people
need to do due to the Vista user problems my version has. Most people should
be able to go to Computer, C Drive, Users, select their user name, and see
the AppData file from there, and I cannot.

I went to start
in the start search area (just above start) I entered C:\Users\my user
name\AppData\Local\Microsoft\Windows Mail (note that Windows Mail must be
written as two separate words)
I clicked on Windows Mail at the top of the list page
I selected WindowsMail.MSMessageStore and pasted a copy in my documents
(just in case)
then deleted the file
I opened the Backup folder
then Opened the New folder
Deleted the WindowsMail.MSMessageStore in this folder
Closed out of everything and then upon opening Windows Mail it restores
itself and also gives you several "restore" folders under the default folders.
I then proceeded to input my emails into the folders by copy and pasting (I
did notice a note online while searching that stated it is not a good idea to
copy and paste several emails at once as this action can cause another
"ghost" email, it also stated that doing anything too fast can cause this
problem.)

I hope this helps. I am more than happy to save anyone and everyone from
having the problems I've had.
CF
 
CF said:
I am currently using Symantec and don't have any problems with it, I
believe
it is a Microsoft Windows Mail problem and nothing else.
Click to expand...

You can believe what you want, and the problem may not be related to
Symantec, but many people here have indicated that lots of issues are
resolved when they get rid of Symantec products from their machine.

What you describe below and are multiposting is not much different than what
we have described previously.

I suspect you will have to do this often, if you continue to tout Norton.

steve
 
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