Stuck Message

[cravingmad]

I am on windows mail and haved used it successfully for years, all of a
sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
them, restarted and still can't receive -can anyone help me - please as
simply as poss, thanks.
Helen

 

[Hal Hostetler [MVP-P/I]]

Sounds like you may have a damaged message on the server. The simplest way
to deal with this would be to use a webmail interface, if your Service
Provider has one, to remove the offending message so the rest will all
download.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Peter Foldes]

It can be your AV scanning your incoming mail and finding it too large,infected or just plain stuck on scanning.

I suggest that you disable the email scanning by uninstalling your AV and re-installing it without the email integration (scanning). Disabling the scanning might have no effect on your AV and that is why I said the latter. Especially if you have Norton,MacAfee or Trend

 

[Gary VanderMolen]

This has nothing to do with anything on your computer.
It is strictly an issue of the server having a corrupted email.
Log in via webmail and delete the 8 oldest messages, and
any others you don't want to download.

 

[icm96]

Hello Gary, I just wanted to thank you for this advice and concur this is the
way to go in this instance. I too all of a sudden could not retrieve my email
messages, just seemed to get stuck on downloading once it got to 21 out of 38
messages.
As Hal Holstetler & yourself advised I went to my webmail host & deleted the
offending message and everything works just fine now.
Thanks again guys, you've been a great help.
Best regards. Ivor

 

[Gary VanderMolen [MVP]]

You're very welcome, Ivor. Thanks for reporting back.