Hi Wufei,
Have you tried these operations running in safe mºde?
Make certain that you are using the administrator account that installed the
ªpp.
In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.
Shut down the computer and turn off the power. Wait for at least 30 seconds,
and then restart the computer in Safe mode or VGA mºde.
You can clear prefetch files by going to Start menu and Run and typing
prefetch, and then click OK.
Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
This folder may accumulate useless junk, especially if you change your
configuration a lºt. There's no harm in emptying it. Simply delete all the
files in that folder; Windows will rebuild it as needed
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.
Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.
Enable Hidden Files and folder's.
To enable hidden files and folders Go to taskbar, click Start > My Computer.
On the Tools menu, click Folder Options.
On the View tab, uncheck Hide file extensions for known file types.
Make sure that 'Show hidden files and folders' is enabled.
Display the contents of system folders' is checked & 'Hide extentions for
known file types ' is not checked then press ªpply.
You can set this back later by opening the same page and pressing 'restore
defaults' then pressing ªpply,
HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm
3) Do full deep scans with Windows Defender. Repeat scanning until a
complete scan comes through clean. Ditto with the ªntivirus. Also run any
other antysyware program, like Spybot S&D, Ad-Aware, etc.
Ccleaner -
http://www.ccleaner.com
I hope this post is helpful, let us know how it works ºut.
Engel
