J
John
Hi. Our family computer has a strange problem. When we switch it on it
gets to the logon screen where you click on your username to log on to
Windows. Whether we click a username or not though it keeps going back
and rebooting from the start and going back to the same logon screen.
I have tried using the Windows Disk to boot from and selecting to
repair the Windows installation but nothing happens when I try that.
It just leaves me at a C:\Windows prompt.
Does anyone recognise what these symptoms might be? And do you have
any advice on how to fix it? Could this be malware? If it is malware
do you know of a program that can just completely block any bad
internet sites from being accessed?
We will be taking it back to the shop tomorrow unless we can manage to
fix it. I believe it is still just within the 12 month guarantee so
they should repair it for us for free. We just don't want to lose any
data on the computer.
Cheers very much for any help
John
gets to the logon screen where you click on your username to log on to
Windows. Whether we click a username or not though it keeps going back
and rebooting from the start and going back to the same logon screen.
I have tried using the Windows Disk to boot from and selecting to
repair the Windows installation but nothing happens when I try that.
It just leaves me at a C:\Windows prompt.
Does anyone recognise what these symptoms might be? And do you have
any advice on how to fix it? Could this be malware? If it is malware
do you know of a program that can just completely block any bad
internet sites from being accessed?
We will be taking it back to the shop tomorrow unless we can manage to
fix it. I believe it is still just within the 12 month guarantee so
they should repair it for us for free. We just don't want to lose any
data on the computer.
Cheers very much for any help
John