Strange 404 error

  • Thread starter Thread starter Larry Huffman
  • Start date Start date
L

Larry Huffman

My users have a 3rd poarty website that they log into. They have never had
any trouble until recently...I had to replace a PC and after it was
configured, this one PC cannot get to this website. A 404 error is returned
after the user inputs their login information (note here...the sign on
screen of the website does come up...only after signing in does this occur.

This same user can log in on other PCs and the other users ahve the same
issue on her PC...so it is related specifically to that PC's browser.

Further, neither I nor the user have experienced any other web related
issues with this PC.

Does anyone have any idea what could be causing this?
 
Larry Huffman said:
My users have a 3rd poarty website that they log into. They have never had
any trouble until recently...I had to replace a PC and after it was
configured, this one PC cannot get to this website. A 404 error is
returned after the user inputs their login information (note here...the
sign on screen of the website does come up...only after signing in does
this occur.

This same user can log in on other PCs and the other users ahve the same
issue on her PC...so it is related specifically to that PC's browser.

Further, neither I nor the user have experienced any other web related
issues with this PC.

Does anyone have any idea what could be causing this?
Click to expand...
Hi Larry
Not a lot of info, but have you done any research or Googling?
You do not say - couple of starters for you below

http://support.microsoft.com/kb/288123/

http://support.microsoft.com/?id=315122

http://en.wikipedia.org/wiki/404_error

Rgds
Antioch
 
Thanks for the response!

Let me explain a little better what the problem is.

I do not run the IIS server. My users are merely the users for a large
financial services user/password protected site. They log in using their
provided usernames and passwords and once accepted, they should be
redirected to the members pages that are being protected.

All of my users can log in and use the pages from all of our PCs that
work...so this is not related to an individual.

The one PC that is having trouble...CAN access other similar sites. It
appears that this is the only site giving the 404 error.

Again...I am not the IIS admin of this server, nor can I easily troubleshoot
any server side issues...but really, this does not appear to be server side.
All of my other PCs work fine...including for the user who's pc this is. The
problem only rests on this one PC for any user.

I have looked over the Microsoft knowledge base and most of what I found is
like that presented in the reply above...more for the server admin. I am
hoping that someone here can point me in the right direction to correct this
in the local browser, where I am pretty sure this problem resides.

Thanks,

Larry
 
That's what I saw in Google but only very quickly.
I have no knowledge regarding servers alas.
But I think then that is something for your IIS Server people to fix.
A similar thing happened a couple of months ago at a R & D Biotech company
where I help on a casual basis - a replacement computer could not access the
company's purchasing system in their intranet - the in-house could not fix
it and they had to call in the company that installed the system. I don't
know if this is a similar type of problem to yours - it was fixed though.
Good luck
There are those on the groups who deal with servers etc - with any luck one
of them will spot your post.
Rgds
Antioch
 
Larry Huffman said:
My users have a 3rd poarty website that they log into. They have never had
any trouble until recently...I had to replace a PC and after it was
configured, this one PC cannot get to this website. A 404 error is
returned after the user inputs their login information (note here...the
sign on screen of the website does come up...only after signing in does
this occur.

This same user can log in on other PCs and the other users ahve the same
issue on her PC...so it is related specifically to that PC's browser.

Further, neither I nor the user have experienced any other web related
issues with this PC.

Does anyone have any idea what could be causing this?
Click to expand...

Windows version?
 
Larry Huffman said:
Thanks for the response!

Let me explain a little better what the problem is.

I do not run the IIS server. My users are merely the users for a large
financial services user/password protected site. They log in using their
provided usernames and passwords and once accepted, they should be
redirected to the members pages that are being protected.

All of my users can log in and use the pages from all of our PCs that
work...so this is not related to an individual.

The one PC that is having trouble...CAN access other similar sites. It
appears that this is the only site giving the 404 error.
Click to expand...


404 suggests a typo is being made, including the possibility of the
incorrect case being used in the login username, which would be
used in constructing the URL.

If the user is getting past the login screen with an incorrectly cased
name that implies logins would be case insensitive, which would
certainly cause unnecessary confusion in the later processing
but in that case I would try making sure that all lower case was being
used.

If it is something simple such as Caps Lock being left on when the
username was registered with the system you could try doing that;
otherwise you should involve the server operator to see what diagnostics
they have available for understanding and resolving this symptom.

Again...I am not the IIS admin of this server, nor can I easily troubleshoot
any server side issues...but really, this does not appear to be server side.
Click to expand...



In any case I would send some feedback to the site operator
about the usability of this case.


Good luck

Robert Aldwinckle
---
 
Sorry...I am running Windows XP Pro, with SP2.

Still have no clue as to what the problem could be. Have tried working with
the web admin for the site and he says tat no one else is having
troubles...and as I stated...my users can all get in on other machines in
the office.
 
Larry Huffman said:
Sorry...I am running Windows XP Pro, with SP2.

Still have no clue as to what the problem could be. Have tried working with
the web admin for the site and he says tat no one else is having
troubles...and as I stated...my users can all get in on other machines in
the office.
Click to expand...


You have both missed the point then. The 404 error message is sent
from the server, usually due to something wrong with the input from the client.
There are diagnostics on the server which can be invoked to help explain
the exact meaning of the error message.

Alternatively, you could use a client side tracer such as FiddlerTool
to capture both the request and the response. Do that on two clients,
one which has the problem symptom and one which does not.
Compare the two traces and chances are good that you will find a discrepancy
in the trace for the problem case which explains the problem and would
enable you to work around it.


Good luck

Robert
---
 
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