STOP error: kmode exception in win32k.sys

  • Thread starter Thread starter agibson
  • Start date Start date
A

agibson

Powerpoint 2000 causes STOP error: 0x0000001E
kmode_exception_not_handled in win32k.sys. Happens during
every presentation, not in safe mode. Have replaced
win32k.sys file with one from working PC, all updates
installed, antivirus and remote control apps removed.
 
Has this just started, or has it always happened? When does it happen - -
in other words what are you doing when this happens? What version of
PowerPoint are you running? If it works in Safe Mode, it would probably
indicate a problem with a driver, but the question would be which driver.
The video card driver comes to mind immediately. Have you downloaded an
updated driver recently? What changes have you made recently?
--

Sonia, MS PowerPoint MVP Team
http://www.soniacoleman.com
(Tutorials and Autorun CD Project Creator)
PowerPoint Live! - Featured Speaker
Tucson, AZ; October 12-15, 2003
 
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