Stop: c0000269 {illegal System DLL relocation}

  • Thread starter Thread starter JwT
  • Start date Start date
J

JwT

Help.

My daughters machine at home is having a problem. Yesterday Tuesday Aug 01.
there was a power failure at my place, when the power came back on her
machine continuously rebooted it would get to the windows screen with the
progress indicator and then go back to reboot. I looked up some stuff on the
internet and one of the "fixes" I found said the problem was likely a bad
kernel32.dll and instructed to boot from XP cd run recovery, rename
kernel32.dll to kernel32.old and expand kernel32.dl_ from the cd. I did that
and now it goes a little farther to a blue screen that flashes on screen
then back to reboot, I used my wife's digital camera to capture the error
message and this is what it said.

STOP: c0000269 {Illegal System DLL Relocation} They system DLL kernel32.dll
was relocated in memory. The application will
not run properly. The relocation occurred because the DLL
C:\WINDOWS\system32\GDI32.dll occupied an address range

reserved for Windows System DLLs. The vendor supplying the DLL should %s %s

I've done a lot more searching on this error this morning and can't seem to
find a definitive answer.

Any help appreciated.
 
Hi JwT,

Can you access Windows System Restore from Safe Mode? Purpose to Go back
to before the Power Outage using a System Checkpoint in System Restore. Keep
pressing or tapping the F8 key while the computer boots up to access Safe
Mode.
 
Lucia

Is this an English Language version of Windows XP?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Lucia

In the past Microsoft have on at least two occasions issued updates
involving non-English versions, which caused this type of error. Did the
error start to occur after you installed an update? How often are these
errors occuring? Was Windows XP installed when the computer was new or
later?

What is the version of GDI32.dll installed in the system32 folder. How
you you place the replacement file there?

What is your computer make and model?

What is your Windows XP CD? How is it described on the face of the CD?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Lucia

Go to Start, Control Panel, Folder Options, View, Advanced Settings and
verify that the box before "Show hidden files and folders" is checked
and "Hide protected operating system files " is unchecked. You may need
to scroll down to see the second item. You should also make certain that
the box before "Hide extensions for known file types" is not checked.

Enter Windows Explorer and locate kernel32.dll in the System32 folder
(C:\windows\system32), Right click on the file and select Properties and
make a note of the version, and the date modified and post the details.

What is your computer make and model?

What is your Windows XP CD as it is described on the face of the CD?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Lucia

What happens if you select Ctrl+Alt+Delete? Will it bring up Task
Manager?

Does your computer have a Reset button? Try this as that is likely to
cause less damage than switching the computer off.

What exactly does your Windows XP CD say on the face of the disk? We
need to know! It will say more than "Home Edition".

When did the original problem first occur? I am wondering whether using
System Restore may be an option.

I would disconnect all hardware peripherals from the computer, except
for keyboard, mouse and monitor, until you regain access to / control of
the computer.

If you cannot get into Control Panel an alternative route to Folder
Options is to select Tools, Folder Options in Windows Explorer. I
appreciate this may not be an option at this time.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
I am now getting this same "Stop: c0000269" error after appling the same
solution suggested to Lucia to my similar rebooting issue. Now I can't get
windows to boot what-so-ever. I just get this same blue screen error. I tried
renaming the kernel32.old back to kernel.dl_(using a cd boot to repair) but
had no luck. Now I'm attempting to do a overall repair of windows xp just so
I can get it back up and running. Unfortunately I am now finding the
rebooting issue during the repair. I orginally thought the rebooting was due
to a video card. Since that was the only driver that I've updated within the
last month. I disconnected video card (nVidia GeForce DDR 128) altogether to
remove it as a possibilty. I only realized it wasn't the video card when I
swapped it out for another and it was still rebooting. I'm just running off
the motherboard video now. Any suggestions would be helpful.
Thanks

Dave

Just cause I know you will be curious:
Windows XP Pro
Pentium IV 2.66ghz
1 Gig DDR RAM (2X512)
MSI MS7101 Motherboard
 
Lucia

The link I posted is that recommended by many MVPs. I have not
previously read the link you have picked up on but it looks OK.

Do you have access to another computer. The reason for asking is that
you could put the hard drive from the problematic computer in the second
computer as a slave and it probably will enable you to read and backup
your son's work and your pictures. If you do not feel totally confident
in doing this take the problematic computer to a small local computer
repar shop and get them to do the backups. Backing up is important
before doing a repair install because these type of operations do not
always work out the way one intends.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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