Hi
Dell Dimension 5150
Pentium D 820 DualCore 2.8Ghz
80.00Gb 7200 rpm SATA HD
2GB Mem
AVG Free
Windows XP
Firefox
Son last used machine normally on Tuesday 27 July. Logged in today. Accessed internet. Installed Google Chrome. Played computer game from C: drive. Accessed internet. Turned off machine. Restarted machine. Logged in. BSOD. Error message: STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0x00000000 (0×00000000 0×00000000).
The system has been shut down.
Tried rebooting in safe mode, removing Google Chrome, and everything seems fine but when log on again get same BSOD
Tried System Restore but no restore points present other than one set after the BSOD
Tried chkdsk but nothing obvious - I'm not a computer expert so not sure what I was looking for to be honest
Tried MSCONFIG and ran in Diagnostic mode, completed that and then rebooted computer but got BSOD again
Ran CCleaner
Currently running virus scan in safe mode
Can anyone help please?
PiP
Dell Dimension 5150
Pentium D 820 DualCore 2.8Ghz
80.00Gb 7200 rpm SATA HD
2GB Mem
AVG Free
Windows XP
Firefox
Son last used machine normally on Tuesday 27 July. Logged in today. Accessed internet. Installed Google Chrome. Played computer game from C: drive. Accessed internet. Turned off machine. Restarted machine. Logged in. BSOD. Error message: STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0x00000000 (0×00000000 0×00000000).
The system has been shut down.
Tried rebooting in safe mode, removing Google Chrome, and everything seems fine but when log on again get same BSOD
Tried System Restore but no restore points present other than one set after the BSOD
Tried chkdsk but nothing obvious - I'm not a computer expert so not sure what I was looking for to be honest
Tried MSCONFIG and ran in Diagnostic mode, completed that and then rebooted computer but got BSOD again
Ran CCleaner
Currently running virus scan in safe mode
Can anyone help please?
PiP