in line...
| Thanks, Rob. A few questions:
|
| 1) Is there any reason that I would get a "Frontpage Error" message when
| accessing the website from my home network while visitors not on my
network
| would not have any trouble?
You mean on the form page?
|
| 2) Do you still think Extensions were not installed earlier? How can you
| tell? How do they get uninstalled if I didn't do it from the cPanel?
They weren't installed when I first checked.
You type in your browser;
http://www.momsofomaha.com/_vti_int.html and if
a page about front page extensions appears they are installed (not
necessarily working though) if you get a "page not found error" the
extensions are not installed.
The can be corrupted if you use third party ftp to upload files, etc.
How do they get uninstalled??? dunno, maybe your host moved you to another
server or did some modifications and never reinstalled them???
|
| Rhonda
|
| "Rob Giordano (Crash)" wrote:
|
| > Seems to be working fine now that the extensions are there.
| > Sent you a msg, and I did get the confirmation page.
| >
| > Rob
| >
| >
| >
| > | > | Hi,
| > |
| > | Thanks so much to all for the replies, but still no luck. I'm
getting a
| > | "Frontpage Error" page about half the time I submit something on my
| > visitor
| > | feedback form. Please bear with me as I give more particulars I hope
will
| > | provide a clue to the many people who know this stuff better than I
do:
| > |
| > | 1) The form is now located at
www.momsofomaha.com/siteforms/feedback.htm
| > | The confirmation page is at www.
| > momsofomaha.com/siteforms/confirmationreply
| > |
| > | 2) I've checked the cPanel on my host, and Frontpage extensions are
| > | installed. I even reinstalled them.
| > |
| > | 3) I publish via http through the publishing function of Frontpage.
No
| > ftp
| > | or anything else.
| > |
| > | 4) The messages sent via the feedback form ARE being received. It's
just
| > | that visitors are often not getting the confirmation page.
| > |
| > | 5) No one else is working on the site besides me, so there's no
conflict
| > | there.
| > |
| > | 6) There is only one form on the feedback site and none on the
| > confirmation
| > | page.
| > |
| > | 7) Under "Form Properties" I left the default save to file as
| > | "private/form_results.csv. Messages are being sent to
| > (e-mail address removed).
| > | (Again, no problem receiving messages.) The form file name is
feedback -
| > all
| > | lower case letters, if that matters here. (The host uses Linux.) The
| > | message header is "comments from website" and I specified "address" as
the
| > | "Reply to" line, while also clicking the field name box. I specified
the
| > | confirmation page as confirmationreply.htm. Saved fields are just
| > "address"
| > | "visitorcomments" and B1 for Submit. I also specified a time and date
| > format.
| > |
| > | 8) Oh yes, I had thought there could be a conflict with a Google
toolbar,
| > | but I don't think so. I made up a form with nothing more than a text
area
| > | box, and the problem continued. In other words, I deleted the textbox
| > that
| > | asked visitors for their e-mail address, but this didn't help.
| > |
| > | 9) Finally, I had tried a validation requirement on the text area box,
| > | requiring at least 10 characters be entered, but this didn't help and
I've
| > | left it off on the new form.
| > |
| > | Thank you all so much for the patience and help. I really appreciate
it!
| > |
| > | Rhonda
| > |
| > |
| > |
| > | ".._.." wrote:
| > |
| > | > The following things can cause problematical confirmation pages:
| > | >
| > | > - bad connection to SMTP server sending mail, or otherwise
unavailable
| > (yes,
| > | > it sounds nuts but it's true, you don't get the confirmation page
until
| > | > after the mail server has accepted the mail, if the mail server
kicks
| > back,
| > | > the form fails)
| > | > - bad email address
| > | > - another form on the confirmation page (don't do that)
| > | > - javascript on the confirmation page (take out your scripts one by
one
| > to
| > | > find the culprit)
| > | > - javascript image or other random rotator that has a file name,
folder
| > | > name, or invalid ascii character (so it only comes up once in a
while,
| > | > causing intermitent failur)
| > | > - server overload
| > | > - results file save path gone, wrong, or permissions bad
| > | > - some other idiot in there editing at the same time (that one is
fun)
| > | > - publishing from older versions of FP created webs to a new one and
| > vice
| > | > versa (go in and use the browse button to re-assing the save file,
make
| > sure
| > | > there is not a slash before the folder name, use ../ instead)
| > | > - something you are doing with the file after submission. I.e. a
batch
| > file
| > | > to move it from the web. (To fix this, add "write" permission to
the
| > | > anonmous user in the _private folder, this is a temporary fix you
will
| > have
| > | > to do whenever the problem shows up)
| > | >
| > | > I have personally witnessed all of the above being the problem at
one
| > point
| > | > or another.
| > | >
| > | > You didn't provide enough information to distinguish between the
options
| > | > above. (Hint: provide a link and you will probably get a detailed
code
| > | > sample of what is wrong and a fix.)
| > | >
| > | >
| > | > | > | > > .I've been unable to solve my form & confirmation page problem
| > submitted
| > | > > under my name on March 9. (Please forgive submitting this as a
new
| > | > > question, but posting a Reply brought no response) Half the time,
I'm
| > | > > getting a "Frontpage Error" message and half the time I get to the
| > | > > Confirmation page just fine. I tried requiring a minimum number
of
| > | > > characters in my text area, as Stefan suggested, but the problem
| > | > > continued.
| > | > > I tried deleting the textbox I thought might be interacting with
the
| > | > > Google
| > | > > toolbar, but that didn't help either. I have the simplest form,
yet I
| > | > > can't
| > | > > consistently go from sumitting the form to getting the
confirmation
| > page.
| > | > > Any ideas greatly appreciated.
| > | >
| > | >
| > | >
| >
| >
| >
Also, this isn't a forum so posting a reply doesn't