Still can't receive or send messages!

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,

My windows mailbox is doing better after I got rid of McAfee and Norton. But
there is still a problem. I still cannot receive or send any emails. Do you
have a simple solution? Thanks ahead for your help.
 
Any error message? If so, copy it and paste into a reply here.

Gary VanderMolen
 
Two of the following error messages were sent:

The connection to the server has failed. Account: 'pop.charter.net ',
Server: 'pop.charter.net', Protocol: POP3, Port: 995, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E

and...

Subject 'New Microsoft Office Word Document (with problem)', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '250 SIZE 15728640', Port: 25, Secure(SSL): Yes, Server Error: 250,
Error Number: 0x800CCC7D

Thanks in advance, Gary, for your help.
 
Regarding the first error: I don't believe Charter supports port 995 or SSL.
Untick the SSL option, and change the incoming port to 110.

Regarding the second error: The outgoing server is indicating that the
attachment is too large (15.7MB). Is there any way you can make the
Word document smaller?

Gary VanderMolen
 
Marilyn said:
Hi,

My windows mailbox is doing better after I got rid of McAfee and Norton.
But
there is still a problem. I still cannot receive or send any emails. Do
you
have a simple solution? Thanks ahead for your help.
Click to expand...

You might not have gotten all of Norton, which could be causing problems.

http://preview.tinyurl.com/dd2xb

I don't know about McAfee, but you might not have gotten all of it too.
 
Marilyn said:
Two of the following error messages were sent:

The connection to the server has failed. Account: 'pop.charter.net ',
Server: 'pop.charter.net', Protocol: POP3, Port: 995, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E

and...

Subject 'New Microsoft Office Word Document (with problem)', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '250 SIZE 15728640', Port: 25, Secure(SSL): Yes, Server Error:
250,
Error Number: 0x800CCC7D

Thanks in advance, Gary, for your help.
Click to expand...

Try unchecking - This server requires a secure connection (SSL)

Tools > Accounts > *Your email account* > Properties > Advanced >
 
So far so good! I'm getting my mail! We'll see if this continues. Thank you
soooo much for your help!!
 
Yes, your suggestion was very helpful so far. I'm getting my mail! We'll see
if this continues. Thank you.
 
Marilyn said:
Yes, your suggestion was very helpful so far. I'm getting my mail! We'll
see
if this continues. Thank you.
Click to expand...

And thank you for taking the trouble to report back.
In itself such action helps others by confirming fixes.
 
Glad you got it working!
It usually works when you set it up like your ISP says. :-)

Gary VanderMolen
 
Thanks Gary. You know, I just found out my ISP can't help me anymore because
I use Vista. They were sued by Microsoft last year for giving free customer
service to their customers, so they can't help me anymore. That really put me
in a bind, until I found you guys. It's not really their fault either, so you
are my only help now unless I want to pay for help... Thanks again.
 
Just tell your ISP you are using Outlook Express with Windows XP.
Email account settings are identical for Windows Mail and
Outlook Express.

Gary VanderMolen
 
Okay, that will help considerably. Thanks, Gary!

Gary VanderMolen said:
Just tell your ISP you are using Outlook Express with Windows XP.
Email account settings are identical for Windows Mail and
Outlook Express.

Gary VanderMolen
Click to expand...
 
Marilyn said:
Thanks Gary. You know, I just found out my ISP can't help me anymore
because
I use Vista. They were sued by Microsoft last year for giving free
customer
service to their customers, so they can't help me anymore. That really put
me
in a bind, until I found you guys. It's not really their fault either, so
you
are my only help now unless I want to pay for help... Thanks again.
Click to expand...
 
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