still cannot use remote assistance?

  • Thread starter Thread starter Derek Upson
  • Start date Start date
D

Derek Upson

i posted the following message last night:

"the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks."

i received several messages saying that i had to open up port 3389 on both
of our linksys routers. we have since done this and it still does not work
(we only authorized TCP and not both TCP/UDP). as the expert, i am still
getting the following error:

"remote assistance connection could not be established because the remote
host name could not be resolved. please try again"

we both have verizon dsl using PPPoE. i am not sure of the novice's
router....but mine has NAT enabled and UPnP disabled. i am not sure if this
is important and not sure if verizon.net requires these certain settings.

anyone have some advice?
 
This is how to not allow RA:

To prevent someone from using Remote Assistance to take control of this computer

1.. Open System in Control Panel.
2.. On the Remote tab, click Settings.
3.. Clear the check box labeled Allow this computer to be controlled remotely.
Note

a.. To open System, click Start, click Control Panel, and then double-click System.
To allow RA check the box listed in 3. Have your friend look at that box.

--
Just my 2¢ worth
Jeff
__________in response to__________
| i posted the following message last night:
|
| "the computer that i am trying to connect to is a new Dell running XP-Home.
| My computer is running XP-Professional. the remote computer started the
| process and invited me through windows messaging. the invitation popped up
| and i click on "ACCEPT". however, after trying to connect......it gave up
| and gave an error message. we both have linksys router/firewalls for our
| dSL connections. what could be the problem? i thank you in advance for any
| tips that you can provide. thanks."
|
| i received several messages saying that i had to open up port 3389 on both
| of our linksys routers. we have since done this and it still does not work
| (we only authorized TCP and not both TCP/UDP). as the expert, i am still
| getting the following error:
|
| "remote assistance connection could not be established because the remote
| host name could not be resolved. please try again"
|
| we both have verizon dsl using PPPoE. i am not sure of the novice's
| router....but mine has NAT enabled and UPnP disabled. i am not sure if this
| is important and not sure if verizon.net requires these certain settings.
|
| anyone have some advice?
|
|
|
|
 
Back
Top