Startup Menu

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have a problem with my startup menu. Once I click on it, the menu will pop
up. After after 5-10 secs without selecting any programs, the menu will hang
there and I need to reboot the whole system. What shall I do to solve this
problem? Thanks.

Brandon
 
I have a problem with my startup menu. Once I click on it, the menu will pop
up. After after 5-10 secs without selecting any programs, the menu will hang
there and I need to reboot the whole system. What shall I do to solve this
problem? Thanks.
Click to expand...

The start menu is an integral part of the desktop. It's hard to work with
one that is misbehaving. Have you checked in Event Viewer to see what it
has recorded in regards to the freezing?

Use Start> Run> eventvwr.msc
Then look under the System and Applications branches for red and yellow
marks that have date/time stamp close to the time a freeze has occurred.
Double click to read detailed messages. Use those detailed messages to
progress with the troubleshooting.

Another possible approach: If the start menu problem was a recent
development, use System Restore to revert to the most recent date when this
problem did not exist.
 
Hi Sharon,
Thanks for your help earlier on. I had posted a problem on the Windows XP
website and you had responded to me on that. I had followed your instructions
and open up the event viewer. Below are the errors I had in the viewer. Sorry
my computer knowledge is limited. Can you kindly advise me on how shall I go
about resolve all these errors? In fact I had multiple errors of these in the
list. Thank you so much for your help once again.

Brandon


Details

Product:
Windows Operating System

ID:
10003

Source:
DCOM

Version:
5.0

Component:
System Event Log

Symbolic Name:
EVENT_RPCSS_DEFAULT_LAUNCH_ACCESS_DENIED

Message:
Access denied attempting to launch a DCOM Server using
DefaultLaunchPermssion. The server is:
%1
The user is %2/%3, SID=%4.



Explanation

The server process was started, but the server is not responding. A critical
..dll or data file might be missing.



User Action

Shut down the server from Task Manager, and then try again. Check that the
application was installed properly and that the .dll files are present.





Details


Product:
Windows Operating System


ID:
7000


Source:
Service Control Manager


Version:
5.0


Symbolic Name:
EVENT_SERVICE_START_FAILED


Message:
The %1 service failed to start due to the following error:
%2.





Explanation


Service Control Manager (SCM) could not start the specified service,
probably because the service is not configured correctly.





User Action


Do one or all of the following:

Review the error information displayed in the message.
Verify that the service password has not expired.
Verify that the service is in the correct location.
Verify that the service is not infected with a virus.
To display the WIN32_EXIT_CODE error that SCM encountered when trying to
start the program, at the command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the
error.
If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the
service because the error was detected first.








Version:
5.2


Symbolic Name:
EVENT_SERVICE_START_FAILED


Message:
The %1 service failed to start due to the following error:
%2





Explanation


Service Control Manager (SCM) could not start the specified service,
probably because the service is not configured correctly.





User Action


Do one or all of the following:

Review the error information displayed in the message.
Verify that the service password has not expired.
Verify that the service is in the correct location.
Verify that the service is not infected with a virus.
To display the WIN32_EXIT_CODE error that SCM encountered when trying to
start the program, at the command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the
error.

If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the
service because the error was detected first.


Details

Product:
Windows Operating System

ID:
7017

Source:
Service Control Manager

Version:
5.0

Component:
System Event Log

Symbolic Name:
EVENT_CIRCULAR_DEPENDENCY_DEMAND

Message:
Detected circular dependencies demand starting %1.



Explanation

The specified service is dependent on a chain of other services. One of the
other services is dependent on another service that appears earlier in the
chain.



User Action

Ask the person with administrative rights on your computer to check the
configuration of your system to review the chain of dependencies. Your
administrator should remove the dependency that loops back.






Details


Product:
Windows Operating System


ID:
7023


Source:
Service Control Manager


Version:
5.0


Component:
System Event Log


Symbolic Name:
EVENT_SERVICE_EXIT_FAILED


Message:
The %1 service terminated with the following error:
%2





Explanation


The specified service stopped unexpectedly with the error indicated in the
message. The service closed safely.





User Action


To troubleshoot the error:

1. Review the error information displayed in the message.

2. To display the WIN32_EXIT_CODE error that SCM encountered, at the
command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the
error.








Version:
5.2


Symbolic Name:
EVENT_SERVICE_EXIT_FAILED


Message:
The %1 service terminated with the following error:
%2





Explanation


The specified service stopped unexpectedly with the error indicated in the
message. The service closed safely.





User Action


To troubleshoot the error:

1. Review the error information displayed in the message.

2. To display the WIN32_EXIT_CODE error that SCM encountered, at the
command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the
error.


Details

Product:
Windows Operating System

ID:
1003

Source:
System Error

Version:
5.2

Symbolic Name:
ER_KRNLCRASH_LOG

Message:
Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.



Explanation

A blue screen (Stop error) was reported. The message contains details about
the error. A matching event with Event ID 1001 might also appear in the event
log. This matching event displays information about the specific error that
occurred.



User Action

No user action is required.
 
Hi Sharon,
Thanks for your help earlier on. I had posted a problem on the Windows XP
website and you had responded to me on that. I had followed your instructions
and open up the event viewer. Below are the errors I had in the viewer. Sorry
my computer knowledge is limited. Can you kindly advise me on how shall I go
about resolve all these errors? In fact I had multiple errors of these in the
list. Thank you so much for your help once again.
Click to expand...

Hi, Brandon
Had oral surgery on Thursday so did not see your response until early
Friday morning. I'll do some research on those error codes later (awake for
a bit from the meds and then back to sleep) and see what they drum up.

Thoughts based on a quick glance at the error information: There are one or
more startup processes that are failing.

The percent references (1%, 2%, etc) are variables where values (usually a
path to file) failed to fill in. This can be due to a program not entering
information into the registry correctly. The program fails to load because
it does not know what to load. This can also be due to a program that was
uninstalled and the uninstall process did not remove information that is no
longer needed. The process fails because the files/mechanisms to load no
longer exist.

For now, you can check that the services mentioned are, in fact, enabled.
Start> Run> services.msc will bring up the Services screen. Properties of
each item will show you information about each service. Besides being able
to change the startup type in properties, you will find a page for
dependencies - what a particular service depends on and what services
depended on it.

Another thing to try: Create a fresh user profile. Logon with it and check
to see if the problem persists. If it doesn't persist, the problem is
within the profile. If it does persist, the error is in the general
environment or All User oriented.
 
I'll do some research on those error codes later [snip] and see what they drum up.
Click to expand...

Almost everything I found looped back to a hardware problem of some type.
If overclocking, reset the system to default values. Other possible causes:
BIOS incompatibility, hard drive problems, flakey RAM, insufficient power
supply, flakey drivers (starting machine with hardware that uses those
drivers unattached). Hardware troubles can be hard to track down if you
don't have spare parts laying around that are known to work without trouble
in XP. May need to have a reliable local repair shop help out on this. They
will have tools to detect faults.

One reference to spyware or possible virus. Check system thoroughly for
spyware/adware. Run a full system scan with an antivirus program that is
using current virus definitions.

Sorry I couldn't find anything more conclusive.
 
Hi Sharon,
Thanks for your help. How's your mouth? I will try out all the possibilities
and see if any works. Anyway, thank you so much.

Can I reach you at this email?

Sharon F
(e-mail address removed)

Brandon

Sharon F said:
I'll do some research on those error codes later [snip] and see what they drum up.
Click to expand...

Almost everything I found looped back to a hardware problem of some type.
If overclocking, reset the system to default values. Other possible causes:
BIOS incompatibility, hard drive problems, flakey RAM, insufficient power
supply, flakey drivers (starting machine with hardware that uses those
drivers unattached). Hardware troubles can be hard to track down if you
don't have spare parts laying around that are known to work without trouble
in XP. May need to have a reliable local repair shop help out on this. They
will have tools to detect faults.

One reference to spyware or possible virus. Check system thoroughly for
spyware/adware. Run a full system scan with an antivirus program that is
using current virus definitions.

Sorry I couldn't find anything more conclusive.
Click to expand...
 
Hi Sharon,
Thanks for your help. How's your mouth? I will try out all the possibilities
and see if any works. Anyway, thank you so much.

Can I reach you at this email?
Click to expand...

You're welcome, Brandon and good luck with this. The mouth is still very
sore but healing is progressing in the right direction and time frame so
won't complain.

My email used here is valid if you remove DEL before @ and the ETE that
comes after.
 
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