Startup Hangs - Sometimes

  • Thread starter Thread starter ColTom2
  • Start date Start date
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ColTom2

Hi:

I have a Sony desktop VGC-RA716G with Windows MCE2005 and now it has
started to hang up on startup sometimes. It hangs when the icons are loading
and leaves the Taskbar somewhat enlarged, but blank.

Any ideas or suggestions will be appreciated.

Thanks,

Col Tom
 
No that is not the case, as I have NVIDIA GeForce FX 5200 Display Adapter,
NVIDIA Desktop Explorer version 6.14.10.4666 and have not ran any updates.

I wonder if I disable either NVIDIA Desktop Explorer Shell Folder or
NVIDIA Desktop Menu System if that would correct this problem?

Thanks,

Col Tom
 
I'd perhaps try, any or all of;
1) Enable boot loging then check the log
2) Check Event Viewer for any indication
3) Check if it occurs in safe mode, if not probably a driver is hanging
 
Hi:

I went into Safemode and enabled Boot Logging and ran it; however, when I
searched for the log file "ntbootlog.txt" my computer does not find
anything.

Any idea what or where the log file is? Is the file by another name?

Thanks,

Col Tom
 
Hi:

I finally found the file under ntbtlog.txt instead of ntbootlog.txt.
Following is a copy of the log which indicates apparently a lot of drivers
did not load. For the ones (8) that did not load what do I do now?
Service Pack 2 8 28 2007 15:46:04.359
Loaded driver \WINDOWS\system32\ntoskrnl.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver ACPI.sys
Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver ohci1394.sys
Loaded driver \WINDOWS\system32\DRIVERS\1394BUS.SYS
Loaded driver SSHRMD.SYS
Loaded driver SSFS0BB8.SYS
Loaded driver SSIDRV.SYS
Loaded driver \WINDOWS\SYSTEM32\Drivers\NDIS.SYS
Loaded driver \WINDOWS\SYSTEM32\Drivers\TDI.SYS
Loaded driver pciide.sys
Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver dmload.sys
Loaded driver dmio.sys
Loaded driver PartMgr.sys
Loaded driver VolSnap.sys
Loaded driver atapi.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\System32\DRIVERS\CLASSPNP.SYS
Loaded driver fltmgr.sys
Loaded driver sr.sys
Loaded driver PxHelp20.sys
Loaded driver KSecDD.sys
Loaded driver Ntfs.sys
Loaded driver Mup.sys
Loaded driver agp440.sys
Loaded driver \SystemRoot\System32\DRIVERS\nic1394.sys
Loaded driver \SystemRoot\System32\DRIVERS\intelppm.sys
Loaded driver \SystemRoot\System32\DRIVERS\nv4_mini.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbuhci.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
Loaded driver \SystemRoot\System32\DRIVERS\e100b325.sys
Loaded driver \SystemRoot\System32\DRIVERS\smrt.sys
Loaded driver \SystemRoot\System32\DRIVERS\i8042prt.sys
Loaded driver \SystemRoot\System32\Drivers\sskbfd.sys
Loaded driver \SystemRoot\System32\DRIVERS\kbdclass.sys
Loaded driver \SystemRoot\System32\DRIVERS\mouclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\fdc.sys
Loaded driver \SystemRoot\System32\DRIVERS\parport.sys
Loaded driver \SystemRoot\System32\DRIVERS\imapi.sys
Loaded driver \SystemRoot\System32\DRIVERS\cdrom.sys
Loaded driver \SystemRoot\System32\DRIVERS\redbook.sys
Loaded driver \SystemRoot\system32\drivers\smwdm.sys
Loaded driver \SystemRoot\system32\drivers\aeaudio.sys
Loaded driver \SystemRoot\System32\DRIVERS\AGRSM.sys
Loaded driver \SystemRoot\System32\Drivers\Modem.SYS
Loaded driver \SystemRoot\System32\DRIVERS\audstub.sys
Loaded driver \SystemRoot\System32\DRIVERS\rasl2tp.sys
Loaded driver \SystemRoot\System32\DRIVERS\ndistapi.sys
Loaded driver \SystemRoot\System32\DRIVERS\ndiswan.sys
Loaded driver \SystemRoot\System32\DRIVERS\raspppoe.sys
Loaded driver \SystemRoot\System32\DRIVERS\raspptp.sys
Loaded driver \SystemRoot\System32\DRIVERS\msgpc.sys
Loaded driver \SystemRoot\System32\DRIVERS\psched.sys
Loaded driver \SystemRoot\System32\DRIVERS\ptilink.sys
Loaded driver \SystemRoot\System32\DRIVERS\raspti.sys
Loaded driver \SystemRoot\System32\DRIVERS\rdpdr.sys
Loaded driver \SystemRoot\System32\DRIVERS\termdd.sys
Loaded driver \SystemRoot\System32\DRIVERS\swenum.sys
Loaded driver \SystemRoot\System32\DRIVERS\update.sys
Loaded driver \SystemRoot\System32\DRIVERS\mssmbios.sys
Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
Loaded driver \SystemRoot\System32\DRIVERS\flpydisk.sys
Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS
Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS
Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS
Loaded driver \SystemRoot\System32\Drivers\AFS2K.SYS
Did not load driver \SystemRoot\System32\Drivers\Changer.SYS
Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.SYS
Loaded driver \SystemRoot\System32\Drivers\Null.SYS
Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
Did not load driver \SystemRoot\system32\DRIVERS\kbdhid.sys
Loaded driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\System32\Drivers\mnmdd.SYS
Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
Loaded driver \SystemRoot\System32\DRIVERS\rasacd.sys
Loaded driver \SystemRoot\System32\DRIVERS\ipsec.sys
Loaded driver \SystemRoot\System32\DRIVERS\tcpip.sys
Loaded driver \SystemRoot\system32\DRIVERS\ipnat.sys
Loaded driver \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys
Loaded driver \SystemRoot\System32\Drivers\SYMTDI.SYS
Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys
Loaded driver \SystemRoot\System32\drivers\afd.sys
Loaded driver \SystemRoot\System32\DRIVERS\netbios.sys
Did not load driver \SystemRoot\System32\DRIVERS\processr.sys
Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS
Loaded driver \SystemRoot\System32\DRIVERS\wanarp.sys
Loaded driver \SystemRoot\system32\DRIVERS\hidusb.sys
Loaded driver \SystemRoot\System32\DRIVERS\arp1394.sys
Loaded driver \??\C:\Program Files\Common Files\Symantec
Shared\SPBBC\SPBBCDrv.sys
Loaded driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRTPEL.SYS
Loaded driver \SystemRoot\System32\DRIVERS\rdbss.sys
Loaded driver \SystemRoot\System32\DRIVERS\mrxsmb.sys
Loaded driver \SystemRoot\System32\Drivers\Fips.SYS
Loaded driver \??\C:\Program Files\Common Files\Symantec
Shared\EENGINE\EraserUtilRebootDrv.sys
Loaded driver \??\C:\Program Files\Common Files\Symantec
Shared\EENGINE\eeCtrl.sys
Loaded driver \SystemRoot\System32\DRIVERS\DMICall.sys
Loaded driver \SystemRoot\System32\Drivers\BANTExt.sys
Loaded driver \SystemRoot\System32\Drivers\Cdfs.SYS
Loaded driver \SystemRoot\system32\DRIVERS\IrBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\USBSTOR.SYS
Loaded driver \SystemRoot\system32\DRIVERS\usbscan.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbprint.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZius12.sys
Loaded driver \SystemRoot\System32\DRIVERS\mouhid.sys
Loaded driver \SystemRoot\system32\DRIVERS\hidir.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZid412.sys
Loaded driver \SystemRoot\system32\DRIVERS\kbdhid.sys
Loaded driver \SystemRoot\system32\DRIVERS\HPZipr12.sys
Loaded driver \SystemRoot\System32\DRIVERS\ndisuio.sys
Loaded driver \SystemRoot\System32\Drivers\SYMREDRV.SYS
Loaded driver \SystemRoot\System32\Drivers\SYMDNS.SYS
Loaded driver \SystemRoot\System32\Drivers\SYMNDIS.SYS
Loaded driver \SystemRoot\System32\Drivers\SYMFW.SYS
Loaded driver \SystemRoot\System32\Drivers\SYMIDS.SYS
Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\SymcData\IDS-DI~1\20070821.001\symidsco.sys
Loaded driver \SystemRoot\System32\Drivers\Fastfat.SYS
Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys
Loaded driver \SystemRoot\system32\drivers\wdmaud.sys
Loaded driver \SystemRoot\system32\drivers\sysaudio.sys
Loaded driver \SystemRoot\system32\drivers\splitter.sys
Loaded driver \SystemRoot\system32\drivers\aec.sys
Loaded driver \SystemRoot\system32\drivers\swmidi.sys
Loaded driver \SystemRoot\system32\drivers\DMusic.sys
Loaded driver \SystemRoot\system32\drivers\kmixer.sys
Loaded driver \SystemRoot\system32\drivers\drmkaud.sys
Loaded driver \SystemRoot\System32\DRIVERS\mrxdav.sys
Loaded driver \SystemRoot\System32\Drivers\ParVdm.SYS
Did not load driver \SystemRoot\System32\Drivers\Serial.SYS
Loaded driver \SystemRoot\System32\Drivers\HTTP.sys
Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
Loaded driver \SystemRoot\system32\drivers\MSPQM.sys
Loaded driver \??\C:\WINDOWS\system32\drivers\symlcbrd.sys
Did not load driver \SystemRoot\system32\DRIVERS\ipnat.sys
Did not load driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRTPEL.SYS
Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20070828.017\NavEx15.Sys
Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20070828.017\NAVENG.Sys
Loaded driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRT.SYS

Thanks,

Col Tom
 
Do you have installed/use any Symantec Norton home products ?
It's very common for uninstall to leave behind or orphan a number
of services and drivers which appears in your listing.
 
Yes I use Norton System Works 2006 and have installed and reinstalled, but
when I have done so I also ran their NortonRemovalTool after uninstalling
and prior to new install.

I made an error on the number being (8), as after printing the log out it
was (14) plus two questionable log events.

I have to leave now for about an hour to take a friend to pick up his car
being repaired, but will return ASAP.

Thanks,

Col Tom
 
Hi:

I'm back....any recommendations?

Col Tom


ColTom2 said:
Yes I use Norton System Works 2006 and have installed and reinstalled,
but when I have done so I also ran their NortonRemovalTool after
uninstalling and prior to new install.

I made an error on the number being (8), as after printing the log out it
was (14) plus two questionable log events.

I have to leave now for about an hour to take a friend to pick up his car
being repaired, but will return ASAP.

Thanks,

Col Tom
Click to expand...
 
Do you have System Works 2006 currently installed ? If not, then
you need to remove the Norton remnants in the Services map &
Non Plug-&-Play drivers category. The process rates about a 6
on the 1-10 "PC Self-Support, Shoot yourself in the foot scale".
 
I suggest use this MS tool to remove Systems Works 2006 and any remnants
from the registry.

http://support.microsoft.com/kb/290301

Reboot the system and if it works as you expect, try re-installing
Systems works 2006. MAKE SURE YOU HAVE THE CD FOR SYSTEMS WORKS 2006
before using the MS tool. Please don't go online unless you have
re-installed the anti-virus!!

hth
 
Hi:

Yes I still have NSW 2006 installed on my Sony that the Boot Log applied
too. I have a Toshiba laptop that has had NSW2006 installed on it and I
uninstalled it and ran the NortonRemovalTool and I currently have AVG
installed in lieu of Norton.

I ran Enable Boot Logging on the Toshiba and got basically the same
drivers not loading as I got on my Sony desktop with the exception that none
of the Norton drivers not loading were listed. So are the ones not loading
on both computers basically a common occurrence?

I have had Norton NSW2006 installed for almost a year now and never had
the current problem as originally described.
I know that Norton can and does cause lots of problems and I suppose that I
could completely uninstall it and install AVG and see if it resolves the
problem. What are your recommendations?

Thanks,

Col Tom
 
Later versions ( 2006/2007 ) uninstall more cleanly than earlier versions
of System Works/NIS. It's interesting you post about Symantec, I'm
right now testing their NAV 2008 product. Still no final verdict, but it
seems like they've actually attempted to improve some of the notorious
features ( system loading/Scan times/excessive Services ).

Removing it is probably a good idea, as machine performance should
improve without it installed.
 
Hi:

The only Norton that did not load from the boot log was "Did not load
driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRTPEL.SYS".

I just sent an email to their Tech Support function asking them for
resolution to this problem. I will post their response accordingly when
received. They had a similar problem with this same driver loading in past
applications that I read on the internet.

Thanks again for all your support and postings!

Col Tom
 
Hi:

Norton is in denial once again it appears per their reply below to my email
about their driver not loading:

********************************************
If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.

Subject
---------------------------------------------------------------
Technical Support


Discussion Thread
---------------------------------------------------------------
Response (Mohammad Shaikh) - 08/29/2007 03:19 AM
Hi Thomas,

Thank you for contacting Symantec Online Technical Support.

I understand that you are receiving an error related to Norton file when you
run Boot logging.

Thomas, this issue can occur when the Boot logging program was unable to
load the Norton file. When you start Windows Norton program files loaded
into memory, may be the file was in use and was unable to load.

There is no such known issue as you are facing, I suggest you to contact
your system vendor and check with the issue. This message does not mean that
Norton programs are in error.

If you have any concerns and queries with the Norton programs please do not
hesitate to contact us.

Best regards,

Mohammad Shaikh
Symantec Authorized Technical Support

Disclaimer Note:
This message (including any attachments) is intended only for the use of the
individual to which it is addressed.
If you are not the intended recipient, please do not follow any instructions
provided within this message. Any instructions or offers contained within
this message are for a specific person, system configuration, location, and
situation. Following these instructions may adversely affect your system if
you are not the intended recipient.
If you have received this communication in error, please notify us
immediately by telephone and (i) destroy this message if a facsimile or (ii)
delete this message immediately if this is an electronic communication. You
are hereby notified that any use, dissemination, distribution, or copying of
this communication is strictly prohibited.
Thank you.

Customer (Thomas Holland) - 08/28/2007 04:43 PM
Hi:

I just ran Enable Boot Logging on my Sony desktop VGC-RA716G computer with
Windows MCE2005 installed and got the following error:
"Did not load driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRTPEL.SYS"

Do you have a solution to where this problem can be resolved?

Thanks


[---001:001872:55076---]
*********************************

Here is my reply back to Norton:

Hi:

I just ran Boot Logging once again and am getting the same Norton driver
not loading notice "Did not load driver \??\C:\Program Files\Norton
SystemWorks\Norton AntiVirus\SAVRTPEL.SYS".

This same driver not loading has been a problem in past Norton versions
and apparently is still a problem whether Norton wants to admiut it or not.
My computer sometimes hangs on boot up when icons are loading and will not
completely boot up.

Recommend that you look further into this issue. My subscription to Norton
System Works 2006 expires in 71 days and I will be forced to look elsewhere
for another anti-virus program if this issue is not resolved by then.
 
It's typical/clueless techno-babble from an obviously unqualified Tech
Support "Agent" that Symantec hired from a support clearing house.
You're more likely to hit the Powerball number than get useful info
from these outsourced support operations.

It's just another reason to move away from a program that requires
all this post install aggravation to get it to work or work properly.

ColTom2 said:
Hi:

Norton is in denial once again it appears per their reply below to my
email about their driver not loading:

********************************************
If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.

Subject
---------------------------------------------------------------
Technical Support


Discussion Thread
---------------------------------------------------------------
Response (Mohammad Shaikh) - 08/29/2007 03:19 AM
Hi Thomas,

Thank you for contacting Symantec Online Technical Support.

I understand that you are receiving an error related to Norton file when
you run Boot logging.

Thomas, this issue can occur when the Boot logging program was unable to
load the Norton file. When you start Windows Norton program files loaded
into memory, may be the file was in use and was unable to load.

There is no such known issue as you are facing, I suggest you to contact
your system vendor and check with the issue. This message does not mean
that Norton programs are in error.

If you have any concerns and queries with the Norton programs please do
not hesitate to contact us.

Best regards,

Mohammad Shaikh
Symantec Authorized Technical Support

Disclaimer Note:
This message (including any attachments) is intended only for the use of
the individual to which it is addressed.
If you are not the intended recipient, please do not follow any
instructions provided within this message. Any instructions or offers
contained within this message are for a specific person, system
configuration, location, and situation. Following these instructions may
adversely affect your system if you are not the intended recipient.
If you have received this communication in error, please notify us
immediately by telephone and (i) destroy this message if a facsimile or
(ii) delete this message immediately if this is an electronic
communication. You are hereby notified that any use, dissemination,
distribution, or copying of this communication is strictly prohibited.
Thank you.

Customer (Thomas Holland) - 08/28/2007 04:43 PM
Hi:

I just ran Enable Boot Logging on my Sony desktop VGC-RA716G computer
with Windows MCE2005 installed and got the following error:
"Did not load driver \??\C:\Program Files\Norton SystemWorks\Norton
AntiVirus\SAVRTPEL.SYS"

Do you have a solution to where this problem can be resolved?

Thanks


[---001:001872:55076---]
*********************************

Here is my reply back to Norton:

Hi:

I just ran Boot Logging once again and am getting the same Norton driver
not loading notice "Did not load driver \??\C:\Program Files\Norton
SystemWorks\Norton AntiVirus\SAVRTPEL.SYS".

This same driver not loading has been a problem in past Norton versions
and apparently is still a problem whether Norton wants to admiut it or
not.
My computer sometimes hangs on boot up when icons are loading and will not
completely boot up.

Recommend that you look further into this issue. My subscription to
Norton
System Works 2006 expires in 71 days and I will be forced to look
elsewhere
for another anti-virus program if this issue is not resolved by then.
Click to expand...
 
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