Startup Failure

  • Thread starter Thread starter Tommy
  • Start date Start date
T

Tommy

Hi.

The last couple of days I had a few times a startup error.

It said something like Windows couldn't start normally.

Run Startup Recovery (Recommended)
Start Windows Normally

I did the Startup Recovery and then it worked again but the next day or so
the same thing, otherwise my system runs fine.
Please give a hand here to get to the grounds of it.

Thanks in advance,
 
Tommy said:
Hi.

The last couple of days I had a few times a startup error.

It said something like Windows couldn't start normally.

Run Startup Recovery (Recommended)
Start Windows Normally

I did the Startup Recovery and then it worked again but the next day or so
the same thing, otherwise my system runs fine.
Please give a hand here to get to the grounds of it.
Click to expand...

This could be caused by hardware or software. There isn't any way for people
reading your post to tell.

To eliminate software as the cause, look in Event Viewer for clues and also
try clean-boot troubleshooting.

Start Orb>Search box>type: eventvwr.msc

How to troubleshoot a problem by performing a clean boot in Windows Vista -
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

For hardware, here are some general hardware troubleshooting steps. Without
knowing anything about your computer, I can't be more specific:

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Malke
 
........thanks for your reply.
Where exactly do I have to check for an error report in the event viewer?
I don't think that it has something to do with hardware because there isn't
anything new.
Anyway, if I know where to look for an error report in the event viewer I
might find out what is causing all this of a sudden.

Thanks again.......Tommy.......
 
Tommy said:
.......thanks for your reply.
Where exactly do I have to check for an error report in the event viewer?
I don't think that it has something to do with hardware because there
isn't anything new.
Anyway, if I know where to look for an error report in the event viewer I
might find out what is causing all this of a sudden.
Click to expand...

Did you run Event Viewer like I suggested? Because if you had, the answer
would be self-evident! Run Event Viewer and click on the items in the
left-hand pane. Look through the items on the right-hand pane and see if
anything is marked with a red Warning X or yellow Exclamation.

As for your idea that hardware couldn't be the cause because nothing is new,
that is spurious reasoning. Hardware fails. Real troubleshooting requires
being systematic and deductive, not guessing or assuming.

If you can't do the troubleshooting yourself - and there is absolutely no
shame in admitting this isn't your cup of tea because we all have our areas
of expertise - then take the machine to a local computer professional. This
will not be someone at a BigComputerStore/GeekSquad type of place.

Malke
 
Maybe this will help you get started. It helps to know what time and date
the error occurs. That way you can search for the error by looking for
errors that are close to that time. This link is a video that helps
understand just a little bit of Event Viewer.


Mark
 
........Malke, thanks again for the quick reply.
I know how to perform the selective startup but I don't see how this could
help because the PC starts 9 out of 10 times without a problem.
If there would be a startup problem all the time, selective startup would be
ok to eliminate the problem but not in this case I think.
Please correct me if I'm wrong.
The only thing I found in the event viewer under administrative events was
this:

The following boot-start or system-start driver(s) failed to load:
BTHidMgr

Maybe this gives you an idea what is causing it.
By the way, if the error was present and I choose Start Windows Normally
instead of Run Startup Recovery (Recommended) the system was starting but
then on the next boot the error screen was there again.
Not if I choose Run Startup Recovery (Recommended), in this case evrything
was ok again for a while but then out of a sudden I got the startup error
again.
I do appreciate your help and hope you can help me a little further......
 
........hi Mark.
Thanks to you too for the video tutorial but I think I allready found the
entry in the event viewer but can't figure out what to do with it yet.
The entry says;

The following boot-start or system-start driver(s) failed to load:
BTHidMgr

Any idea what to do with that info...?...
 
Tommy said:
.......hi Mark.
Thanks to you too for the video tutorial but I think I allready found the
entry in the event viewer but can't figure out what to do with it yet.
The entry says;

The following boot-start or system-start driver(s) failed to load:
BTHidMgr

Any idea what to do with that info...?...
Click to expand...

Seems to be Bluetooth related.
BTHidMgr is Bluetooth HD Manager.

Chris
 
.......Malke, thanks again for the quick reply.
I know how to perform the selective startup but I don't see how this could
help because the PC starts 9 out of 10 times without a problem.
If there would be a startup problem all the time, selective startup would be
ok to eliminate the problem but not in this case I think.
Please correct me if I'm wrong.
The only thing I found in the event viewer under administrative events was
this:

The following boot-start or system-start driver(s) failed to load:
BTHidMgr
Click to expand...

Time to go to the toolbox. Download AutoRuns and learn more about it
here:

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

What a lot of people don't know is Windows doesn't always start up the
same way. The more complex your system the more likely different
drivers get loaded into memory in a different sequence. Sometimes a
particular driver don't load at all. Either can cause random errors
while other times things work fine. Also a ton of junk can get loaded
at startup. Much of it you don't need and worse probably aren't even
aware of.

What AutoRuns does better than anything I've found is generate a
comprehensive report. A REALLY comprehensive report! This may give
clues to why sometimes things don't work or go bump in the night. It
is also a great tool to help customize your system and just maybe for
the first time understand why it takes so damn long to boot your
system. A hell of lot of things are going on BEFORE you hear that
Windows greeting sound that suppose to tell you things are peachy.

This isn't for the faint of heart. Grab a cup of coffee and really
study the results. Since AutoRuns comes as a compressed file you'll
need WinRAR or a similar tool to uncompress the contents.

Once you do drag the column boundaries to expand columns so you can
more easily read. To use, once uncompressed just click on AutoRuns in
the folder you uncompressed to. There is nothing to install. Runs as
soon as it is uncompressed once clicked on. Works with all versions of
Windows including Vista.

The default setting is to show everything. A bit overwhelming. You can
limit contents by clicking on the various tabs like Logon and
Scheduled Tasks until you get more comfortable with it.

Finally AutoRuns confirms what I've been saying. Vista is a
exceedingly complex load of code. THAT in part is why it is prone to
crash from so many different things. This tool shows you some of the
"why" that's true.
 
I found this.

BTHidmgr.sys is a component driver for BlueTooth
If you don't use BlueTooth, remove the related modules.
If you do use BlueTooth, remove the related modules and then re-install
them.
Turn-off and unplug your Laptop.
Remove the Battery
Leave the machine turned off and without "any" power source - - for about 20
minutes.
Replace the Battery
Re-connect A/C power supply if that's how you use it.
Try your machine out again for a while to see how it is now functioning.

Link To Web Page I Found It On:
http://forums.whatthetech.com/Cannot_Enter_Safe_Mode_Or_Fully_Defrag_t82708.html

Mark
 
........thanks to all of you guys for the input.
I'll go and check out this bluetooth driver and see what I can do.
Also I'll have a look at this auto run tool which seems worth checking out
anyway.
If I have any results I'll post back here.
Thanks again, I really do appreciate the help.......
 
.......thanks a lot for the Autoruns tip, this seems to be a very useful tool.
After I disabled BTHidMgr.sys I had no startup failure yet.
In Autoruns it said that the file can not be found.
This must be a leftover from when I tried out Bluesoleil to get A2DP working
properly on Vista but it didn't
The event viewer shows another 3 errors after a system start:
___________
The SessionLauncher service failed to start due to the following error:
The system cannot find the path specified.
___________
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
__________
Unable to initialize the security package Kerberos for server side
authentication. The data field contains the error number.

Any idea what these entries mean?

Also I would like to know if it is ok to disable all the driver entries were
it says "file can not be found" or even delete them for good?

Thanks again for the recommendation of that tool.......
 
......thanks a lot for the Autoruns tip, this seems to be a very useful tool.
After I disabled BTHidMgr.sys I had no startup failure yet.
In Autoruns it said that the file can not be found.
This must be a leftover from when I tried out Bluesoleil to get A2DP working
properly on Vista but it didn't
The event viewer shows another 3 errors after a system start:
___________
The SessionLauncher service failed to start due to the following error:
The system cannot find the path specified.
Click to expand...

No idea why that would be unless it is some goofy permissions thing.
___________
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
Click to expand...

The Parallel port driver thing might indicate a bad setting in the
Registry caused by some improper choice in your BIOS. If you have a
printer hooked up to your parallel port and it works alright I would
ignore this error.
__________
Unable to initialize the security package Kerberos for server side
authentication. The data field contains the error number.
Click to expand...

I also see the "Unable to initialize the security package Kerberos for
server side authentication" on my system. If you installed SP1:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3021485&SiteID=17
Also I would like to know if it is ok to disable all the driver entries were
it says "file can not be found" or even delete them for good?
Click to expand...

I would leave them alone.
Thanks again for the recommendation of that tool.......
Click to expand...

For reasons nobody yet has ever been able to explain Windows sputters
on startup when trying to find/load some drivers. I haven't tried in
Vista if it is still possible, with XP and older versions you could
tell Windows to create a log file that showed every file getting
loaded and if or not it was successful. Every once in a file you'd get
errors similar to what you're seeing. Often they were meaningless and
didn't effect how Windows performed. Often rebooting whatever driver
Windows had trouble with loaded correctly the next time. Unless you
have some specific problem where one or more drivers constantly refuse
to load time after time I wouldn't worry about it.

Glad you found that tool useful, I like it too.
 
........I guess I leave it alone for now because there was no startup failure
since I removed BTHidMgr.sys and a few other Bluetooth entries which also
came from Bluesoleil.
Only the system takes a while to boot but this was allready the case before
the startup failure.
I mean it boots pretty fast until the desktop and sidebar is loaded but from
then on I have to wait a while until everything is responding.
I noticed there there is no CPU usage, only heavy disk activity.
Apart from that my system is pretty fast and stable as well that's why I
would like to improve the boot proccess a little if possible but for now I
hope that I don't get this startup failure again.
Thanks again for your input in this matter.......
 
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