If the OS is XP, you're in the wrong newsgroup. This one is for Vista. I
have also included a list of MS public newsgroups.
news://msnews.microsoft.com/microsoft.public.windowsxp.general http://www.aumha.org/nntp.htm
When you repost there help those who want to help you by giving some
detailed information on the issue. Here is a link for how to make a good
newsgroup post. Read it and resubmit to the XP newsgroup.