Stand-By button disabled? SB-5101

  • Thread starter Thread starter DB
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DB

I recently traded in my Motorola (SB-5101) Cable Modem for a new one (at the
cable co). The stand by button on the new one didn't work, as if it had
been totally disabled. Two more had the same problem. Have the buttons
been disabled or am I missing something? Help.

DB
 
I recently traded in my Motorola (SB-5101) Cable Modem for a new one (at the
cable co). The stand by button on the new one didn't work, as if it had
been totally disabled. Two more had the same problem. Have the buttons
been disabled or am I missing something? Help.

DB
Click to expand...

Soory, but this does not seem to be a ZP issue. Please contact
Motorola directly.
 
Contact your cable provider for support.
These devices are controlled and managed centrally by your cable co.
 
Ace said:
Contact your cable provider for support.
These devices are controlled and managed centrally by your cable co.
Click to expand...


I got the same advice from Motorola.

Motorola: "The ISP can enable or disable any features on anything that is
connected to their equipment. They do this remotely through what is called
'firmware' which is basically software or programming loaded onto the modem
itself. The ISP can send this information to the modem directly through the
cable line itself. The equipment used to do this is very specialized."

Unfortunately my cable company (so far) appears clueless. I have a tech
coming out next week. I'm going to force them to deal with it. Somebody
has to know something.
 
Motorola is correct in this.
Unfortunate fact of modern broadband life is that the modem manufacturer
merely produces the hardware and neccesary drivers/firmwares, but leaves
the configuration part up to the ISP, as the ISP's working environment
can vary wildly depending on their business plans for this equipment.
As such, it may be possible the newer modems have had certain functions
disabled by your ISP either as a part of some new management policy,
software issue, update, or otherwise.

Another unfortunate fact is as you say, most ISPs are clueless :(
The tech that is coming to your home to investigate your issue will
likely have a better marble collection up in the ol' attic, as the
'field' techs are usually the only ones who truly know their ISP's
hardware.

I wish you good luck. Please post back with your results.
 
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