spyware ?

K

Ken

I've been getting the following site (or variations of it)
as my default (and home) page in IE:
res://qtvdp.dll/url_error.html#microsoft.com

It always starts with "res:// "
I've installed McAfee virus AND spyware software, but I
can't get rid of this thing. Any help out there? It would
be greatly appreciated.

Ken
 
L

LuckyStrike

Yes it is, and one of the worst and most difficult to fix that have emerged.
See this:

http://www.pchell.com/support/onlythebest.shtml

Then there is this from Jim Byrd MS-MVP. (Copied and pasted below. Thanks
Jim) :

I'm informed that the 01R325 AdAware update of 6/28 or later supposedly
completely removes this for some variants/malware implementations; however,
I haven't been able to independently verify this and have also heard
contrary info. Try it first (UPDATED and then from Safe mode), and if it
doesn't work then:

See these threads first:

http://zerosrealm.com/index.php?page=dllfix (Read very carefully!)

http://forums.spywareinfo.com/index.php?showtopic=7447
http://forums.spywareinfo.com/index.php?showtopic=7261
http://forums.spywareinfo.com/index.php?showtopic=7281

Then from merijn, here: http://www.spywareinfo.com/~merijn/index.html

June 18, 2004:
Please stop emailing me about the new CWS variant that hijacks you to
res://<random>.dll/sp.html#96676. I am aware of this new thing, but it's a
beast to remove.
A solution is being worked on, see this thread on the SWI forums
http://forums.spywareinfo.com/index.php?showtopic=7447.

If it's not working for you, or it's too complicated, I heard from several
people that this workaround works as well:
Open the DLL you get hijacked to in Notepad
Select all content (Ctrl-A) and delete it
Save the file and exit Notepad
Find the file in Explorer, right-click it, select Properties, put a
checkmark in 'Read-Only' and click OK.
If you can't find the DLL file, make sure your settings allow you to view
"Hidden files". Open up any explorer windows and click on "Tools", "Folder
Options", "View" and be sure to check off "Show Hidden Files and Folders".
~~~~~~~~~~~~~~~~~~~~~~~~~~


Quick and basic scans from any of the following sites:
Doxdesk parasite scan
http://doxdesk.com/parasite/
Jim Eshelmans WSC on-line quick scan
http://www.aumha.org/a/noads.htm
Bugs Glitches and Stuff-ups
http://inetexplorer.mvps.org/Darnit.htm

More In-Depth on-line scanners for parasites and Trojans:
GFI free on-line Trojan scanner
http://www.windowsecurity.com/trojanscan/
Sygate Technologies Trojanscan
http://scan.sygatetech.com/pretrojanscan.html
PestPatrol on-line scan
http://www.pestscan.com/home.asp
SpywareChecker on-line scan
http://www.spywareguide.com/txt_onlinescan.html

Parasites, spyware malware basics:
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.mvps.org/winhelp2002/unwanted.htm

Check for Spyware - How - to's
First, install the respective programs and then update them immediately,
so that they have the current versions, and definitions. Read the Help
Files and Tutorials.

After you've Updated Spybot S & D, and SpywareBlaster, you *must*
ENABLE the protections as well. These two programs do not automatically
enable the newest definitions and updates, so this process but must be
done by you manually.

Run them one at a time. With Ad-Aware you may have it
generally clean whatever it finds. The same applies for CWShredder.
Spybot S&D requires special attention (listed below), as does HijackThis
(Only more so. Details listed below) The programs are listed in order of
their general strength, safety, and purpose. It is perhaps best to install
and run these in this order of appearance. All are freeware programs,
but if you are pleased with the results and quality of the utilities,
donations to the respective Authors are cheerfully accepted.

*Most important* - Before you try to remove spyware using any of the
following programs, realize that the process of cleaning and removing
certain spyware and malware may possibly interrupt and kill your internet
connection. Therefore, you should obtain a copy of LSPFIX, and Winsockfix
which will then make it possible for you to re-establish your internet
connection if it gets terminated.

Download LSPFIX from either of the following sites:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (For Win2k or XP)

Download Winsockfix here
http://members.shaw.ca/installations/WinsockFix.zip


Another thing to consider doing is to run a program (only run one program
at a time) a few times consecutively. The reason for this is that the first
pass may kill certain Spyware programs, but may not be able to terminate
and kill all files and programs which may be running at the time.
That is why a second pass may be necessary to be thoroughly effective.

Also, under the most stubborn cases, running the programs in Safe-Mode
will allow for the best cleaning conditions, as there will be a minimum of
interference from processes running in the background.

Ad -Aware
http://www.lavasoftusa.com/support/download/
Ad-Aware Tutorial (might help if you look through this)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=48

CWShredder (cleans all Cool Web Search malware)
http://www.majorgeeks.com/download4086.html
CWShredder Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47

Coolwebsearch Smartkiller
http://www.safer-networking.org/files/delcwssk.zip

The above item is sometimes necessary if CWShredder detects a SmartSearch2
variant on your PC.

Spybot S&D
http://www.safer-networking.org/index.php?page=download
Spybot Tutorial (Must Read)
http://www.safer-networking.org/index.php?page=tutorial
Other tutorials for Spybot S&D (Also must read)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
http://tomcoyote.com/SPYBOT/index1.php
http://tomcoyote.com/SPYBOT/index2.php

This item below is designed to *prevent* installation of malware and the
like by comparing known CLSID's of these "bad guys" with what is in its
definitions. By enabling a *Kill Bit* it prevents known malignant ActiveX
from being installed or run on your machine. It doesn't remove anything,
nor will it fix anything that is already in your PC. Rather, it will
prevent
installation or re-installation of the item once it has been removed
either manually, or by the use of another program which will perform
the duty of removing the spyware.

SpywareBlaster (prevents installation of spyware, Trojans, etc.)
http://www.javacoolsoftware.com/spywareguard.html
SpywareBlaster Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=49

SpywareGuard (companion program to SWB, above)
http://www.javacoolsoftware.com/spywareguard.html
SpywareGuard Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=50

If you use Spybot S & D, be sure to clean *ONLY* the items displayed in
*RED*. DO NOT clean any items displayed in Black or Green at this time.

Lastly there is HijackThis. Hijack this is a very powerful, last resort
type of program which is generally best used in conjunction with help from
those who deal with the findings of the log created by the HijackThis
scan.
It does nothing in the scan itself; it merely says what is in and running
on your PC. The items must be checked-marked to be "cleaned". You
must know *exactly* what you are checking-off before you proceed.
If you don't, you can quite possibly disable many useful and vital
functions of your PC. Remember; read the Tutorials, and seek help at
SpywareInfo Forums, Net-Integration, or TomCoyote forums for safety's
sake.

HijackThis
http://www.spywareinfo.com/~merijn/downloads.html
If the preceding site is down, you may get HijackThis from Major Geeks
(amongst other sites as well)
Hijack This (from Major Geeks)
http://www.majorgeeks.com/download3155.html

HijackThis Tutorials **(MUST READ)**
http://www.spywareinfo.com/~merijn/htlogtutorial.html
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
http://hjt.wizardsofwebsites.com/

Where to seek help with your HijackThis scan log
SpywareInfo Forums
http://forums.spywareinfo.com/
other help forums for HijackThis:
Net-Integration
http://forums.net-integration.net/index.php?c=19
TomCoyote
http://forums.tomcoyote.com/index.php?showforum=27

Anti-Virus Tools

AVG Anti-virus by Grisoft
http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5

avast! Virus Cleaner - free virus & worm removal tool
http://www.avast.com/eng/avast_cleaner.html

McAfee AVERT Stinger
http://vil.nai.com/vil/stinger/

NOTE: With the above tools, particularly Avast Virus cleaner, be sure to
disable your background PC Anti-virus utility.

F-Prot for DOS (I don't know if this will work on XP systems however)
http://www.f-prot.com/products/home_use/dos/
http://www.f-prot.com/products/home_use/
http://www.claymania.com/f-prot.html

If you can use this program, be sure to make certain the most recent Updates
are obtained for it.
http://www.f-secure.com/download-purchase/dos_updates.shtml
F-Secure Anti-Virus for DOS (F-PROT edition)

Update Macro.def to your system to get up-to-date macro virus protection.
The other Anti-Virus databases, Sign.def and Sign2.def are updated weekly.
They have definitions for all other kinds of viruses except macro-viruses.
MACRO.DEF definition file
SIGN.DEF definition file
SIGN2.DEF definition file


On-Line Virus scanners:

RAV Antivirus Online Virus Scan
http://www.ravantivirus.com/scan/
Command on Demand
http://www.authentium.com/solutions/cod/index.cfm
Freedom on-line virus check
http://www.freedom.net/viruscenter/onlineviruscheck.html
TrendMicro Housecall (also detects some Trojans)
http://housecall.trendmicro.com/
BitDefender Scan Online
http://www.bitdefender.com/scan/licence.php

Kapersky Online Virus Scanner
http://www.kaspersky.com/remoteviruschk.html
The above scanner works differently from most; it is a server based
scanner, and will only scan individual files, or directories which are
limited
to 1 MB in total size. It will not do a full system scan.

Hauri LiveCall Online virus scanning
http://www.globalhauri.com/html/products/livecall.html
The above is also server based if I remember correctly

Panda on-line virus scan
http://www.pandasoftware.com/activescan/activescan.asp

McAfee FreeScan
http://us.mcafee.com/root/mfs/default.asp

Symantec Security Check (page offers security and/or virus scan)
http://snipurl.com/7gz1

More general info you should be aware of:
The Parasite Fight; Quick Fix Protocol
http://www.aumha.org/a/quickfix.htm
How to surf the Internet more safely with Internet Explorer
http://www.infinisource.com/techfiles/surf-safe.html
So how did I get infected in the first place?
http://boards.cexx.org/viewtopic.php?t=957
Rogue/Suspect Anti-Spyware Products & Web Sites
http://www.spywarewarrior.com/rogue_anti-spyware.htm

HTH -
--

LuckyStrike
(e-mail address removed)

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
 
J

J. S. Sigler

You may want to do a search on your PC for "hosts" and delete all the
extranious entries in the hosts file (entries than the localhost
entry). You can use notepad for this.

WinPatrol can be downloaded at
http://www.download.com/WinPatrol/3000-8022-10289770.html It can take
some time but you can use it to clean out stuff the "automatic"
systems don't.


The majority of spyware is acquired just by using Internet Explorer.
IE is very open to gathering spyware and viruses.

By way of example, I'm an Internet Tech with a major National ISP here
in the US. A customer was having problems with Internet Explorer
crashing at a certain web site. I went to the site to see what may
have been causing the problem. Netscape opened it with no problems so
I tried it with Internet Explorer because it's what the customer was
using. Internet Explorer hit the site, Norton Antivirus told me that
it caught two viruses and I got spyware pop-ups all over the screen. I
just unplugged the PC and then turned it back on. I had 5 viruses (3
that Norton did not even catch) and 8 pieces of spyware. Spybot,
Ad-aware, and Pest Patrol all failed to remove them. I was able to
use WinPatrol to find them and get the viruses and spyware cleared
out, which took a few hours.

Now when someone asks me how to keep from getting viruses and spyware
I tell them if they use Microsoft Windows don't use Internet Explorer!


Useful Links:
- Spyware info from Microsoft:
http://www.microsoft.com/security/articles/spyware.asp
- Microsoft info on Computer viruses: description, prevention, and
recovery:
http://support.microsoft.com/security/articles/viruses.asp
- Netscape 7.1 on CD: (Windows 98-XP)
http://on-disk.com/product_info.php/cPath/13/products_id/14
- IE6sp1 With Updates & Tools: (Windows 98-XP)
http://on-disk.com/product_info.php/products_id/46
- Internet Explorer 5.5 service pack 2 (SP2): (Windows 95-2000)
http://on-disk.com/ie55sp2.html

Windows 95 Links:
- Bring the older Windows 95 computer up to speed:
http://on-disk.com/product_info.php/products_id/33
- Windows Updates, IE5.5sp2, Firewall, Antivirus,
Spyware removal and monitoring:
http://on-disk.com/product_info.php/products_id/45
- Webpath.US, ISP with ongoing support for Windows 95
http://www.webpath.us
 
G

Guest

-----Original Message-----
I've been getting the following site (or variations of it)
as my default (and home) page in IE:
res://qtvdp.dll/url_error.html#microsoft.com

It always starts with "res:// "
I've installed McAfee virus AND spyware software, but I
can't get rid of this thing. Any help out there? It would
be greatly appreciated.

Ken
.


What Spyware software did you use? Try using Spybot
S&D...works for me. Never heard of your problem though.
You might have to uninstall your IE and reinstall it.
 
H

H Leboeuf

You may be able to remove this parasite with the latest version of AdAware.
If no joy then get HijackThis. Follow the instructions below.

First.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

If you use a HOSTS file, beware of this new issue.
Ad-Aware has decided to include a new detection when scanning the HOSTS
file. This now creates a "Bad hosts file entry" in the log file generated at
the end of a scan. The best thing to do is to place a check in each entry,
right-click and select: "Add selection to ignorelist". Otherwise if you let
AWW "fix" these items it will trash the HOSTS file! Even if you have it
"locked" by [example] SpywareBlaster or Winpatrol. It does not return the
attributes and renames the HOSTS file incorrectly to hosts.

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Additional link:
http://aumha.org/a/quickfix.htm

You may need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.spywareinfo.com/~merijn/cwschronicles.html
More: Removal tool: http://www.spywareinfo.com/~merijn/files/CWShredder.exe

CWShredder - Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47

IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (if your OS is Win2k or
XP)

Important: "So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051

HIJACKTHIS.
Go to http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Download "Hijack This!" [freeware] Latest version is 1.98.

Unzip the Download file in a NEW FOLDER that you can create before you start
the download.
DO NOT install in your Desktop folder.
DO NOT use any of the TEMP folders that are presently in your computer.
Double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates "hijackthis.log")

Next, HijackThis | Config [button] | Misc Tools [button]
Click: Generate StartupList log [button] (generates "startuplist.txt")

Next, go to the below location:
http://forums.spywareinfo.com/

Sign in, then copy/paste your HijackThis .log file in your message.

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
 

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