spywaare catasrophe

  • Thread starter Thread starter Stephen Holt
  • Start date Start date
S

Stephen Holt

My Compaq notebook downloaded antispyware beta, ran a deep scan,
found 22 spywares with recommendations from delete to ignore,
executed recommendations and then quit running. It could not open
any files...not even games. Tech worked with me but could not restore
functionality. I had to reload XP and lost all personal and business
files.THANK YOU VERY MUCH
 
Stephen;
How did you reload Windows XP?
A Repair Installation normally leaves all data safe.
If you performed a Clean Installation your data is gone.
Search for the specific names and you may find the data.

Lastly, you should ALWAYS have back-ups of all important data.
If not a software problem such as this, it could be a hard drive failure
taking all data.
 
A parallel installation of Windows XP could have been
done as a last resort to backup personal data - then
clean install (if truly all steps possible were taken to
try to restore the system functionality). During removal
of any spyware using the antispyware tool - there is a
system restore creation option. Was this step taken?
 
Stephen said:
-----Original Message-----
My Compaq notebook downloaded antispyware beta, ran a
deep scan,found 22 spywares with recommendations from
delete to ignore, executed recommendations and then quit
running. It could not open any files...not even games.
Tech worked with me but could not restore
functionality. I had to reload XP and lost all personal
and business files.THANK YOU VERY MUCH
Click to expand...

Hi

I think you must talk to your tech about this again.

You have a lot of options to restore your data if
something goes wrong. And it´s really important for
techs to take time without blowing up a PC.

http://support.microsoft.com/search/default.aspx?
qu=XP+system+restore&catalog

For a total repair without format I think MS maybe
should make better kb´s. A real mess to search for
a "best practise" solution. This one I recommend instead.

http://www.michaelstevenstech.com/XPrepairinstall.htm

Maybe you have options left in above links to restore
your PC.

You can also try som tools for file rescue beacuse you
can have them on your PC but can´t see them.

http://www.pcworld.com/downloads/file_description/0,fid,23
201,00.asp

You have a lot of rescue tools if you search with Google.
 
first of all your computer didnt download antispyware
beta, YOU did. And before you reinstalled XP you should
have backed up all your personal info on another hard
drive or had somebody do it for you. Also some spyware
does lock up your computer when removed, thats just the
way it is. Dont blame microsoft because you just roamed
the web and got spyware. I've been hyjacked by spyware
before and it was MY FAULT not microsofts.
 
Just a comment to anyone reading this thread.
Stephen Holt, who started the thread, has a Compaq computer. Like Dell,
Time, eMachines, Tiny, Packard Bell and a number of others these usually
come new with a Restore CD. Not all Restore CDs allow for a re-install of
XP, many just allow restoring drivers or re-initialising to factory default
configuration. They don't even provide the Recovery Console in many cases.
Obviously, unless Stephen tells us otherwise, he may not have been able to
recover with the disk(s) supplied.
Also, have you tried to tell the average computer user detailed steps to
repair the registry for instance? There comes a point where the support desk
will go for the simple solution of restoring the original configuration, and
unfortunately they do not seem to regard the customer's data as important.
(This is why independent people like myself get work from people with all of
the above machines to recover data or repair the system).
Regards
Dave Bolt
 
Dave said:
Just a comment to anyone reading this thread.
Stephen Holt, who started the thread, has a Compaq computer. Like Dell,
Time, eMachines, Tiny, Packard Bell and a number of others these usually
come new with a Restore CD. Not all Restore CDs allow for a re-install of
XP, many just allow restoring drivers or re-initialising to factory default
configuration. They don't even provide the Recovery Console in many cases.
Obviously, unless Stephen tells us otherwise, he may not have been able to
recover with the disk(s) supplied.
Click to expand...

I can agree about that restore/recovery CDs is something
which never should have
been invented, a lot of them also format disks before
recovery ;(

But he also explained that one tech was involved, this tech
must know
a little more then just to blow up a PC........
Also, have you tried to tell the average computer user detailed steps to
repair the registry for instance? There comes a point where the support desk
will go for the simple solution of restoring the original configuration, and
unfortunately they do not seem to regard the customer's data as important.
(This is why independent people like myself get work from people with all of
the above machines to recover data or repair the system).
Click to expand...

Yes and this is really sad. But "time is money".....
 
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