Sporadic problems sending e-mail through Outlook

[Guest]

The company I work for is using an outside email host. We connect to the internet through channels on an integrated T1 through AT&T. We have recently started experiencing problems sending e-mail through Outlook 2000, Outlook 2002, and Outlook Express. We can receive e-mails, we just can't send (to anybody). The error message is slightly different for which version of Windows (NT 4.0,2000,XP) and which e-mail software is being used (Outlook Express, Outlook 2000, Outlook 2002). " Task 'mail.craftex.com - Sending' reported error (0x800CCC0F): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider(ISP)." I have talked to AT&T, they are not really an internet provider, they don't care what we send. I talked to the e-mail host, he feels the problem is not on his end. One of my questions is, who is the server terminating the connection? Is it our e-mail host, is it the recipient's host? Is it the look up server

We are running Symantec Anti-Virus Corporate Edition on our desk tops. This problem seemed to start when someone picked up the YaHa virus. We have scanned and cleaned the machines inhouse, but the 'bug' is still floating through the company address book. As far as I know, there is no anti-spam feature set in our Symantec software, but the e-mail once it's back up and we can send stops when someone receives the 'goldfish' e-mail. It's has a cascade effect, eventually all users are blocked from sending

Has anyone else experienced this problem

Thanks
Carolyn Bransdor

 

[davehopper]

-----Original Message-----
The company I work for is using an outside email host.

We connect to the internet through channels on an
integrated T1 through AT&T. We have recently started
experiencing problems sending e-mail through Outlook
2000, Outlook 2002, and Outlook Express. We can receive e-
mails, we just can't send (to anybody). The error
message is slightly different for which version of
Windows (NT 4.0,2000,XP) and which e-mail software is
being used (Outlook Express, Outlook 2000, Outlook
2002). " Task 'mail.craftex.com - Sending' reported
error (0x800CCC0F): 'The connection to the server was
interrupted. If this problem continues, contact your
server administrator or Internet service provider(ISP)."
I have talked to AT&T, they are not really an internet
provider, they don't care what we send. I talked to the e-
mail host, he feels the problem is not on his end. One of
my questions is, who is the server terminating the
connection? Is it our e-mail host, is it the recipient's
host? Is it the look up server?

We are running Symantec Anti-Virus Corporate Edition on

our desk tops. This problem seemed to start when someone
picked up the YaHa virus. We have scanned and cleaned the
machines inhouse, but the 'bug' is still floating through
the company address book. As far as I know, there is no
anti-spam feature set in our Symantec software, but the e-
mail once it's back up and we can send stops when someone
receives the 'goldfish' e-mail. It's has a cascade
effect, eventually all users are blocked from sending.

Has anyone else experienced this problem?

Thanks,
Carolyn Bransdorf

.I am experiencing the same problem. I can't get AT&T

to do anything. I don't know if this will get out. Have
you found any solutio? Help!

 

[Jeff Stephenson [MSFT]]

The server dropping the connection is the one that Outlook is set to send
through, though Symantec may have wedged itself between Outlook and that
server in order to do outbound virus-scanning. Who hosts your mail - do you
have your own server, or is it outsourced? Try turning off outgoing
scanning by Symantec when this occurs, as that may be the cause. If not, is
there perhaps some A/V software running on the server that could be causing
this?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

The company I work for is using an outside email host. We connect to the

internet through channels on an integrated T1 through AT&T. We have recently
started experiencing problems sending e-mail through Outlook 2000, Outlook
2002, and Outlook Express. We can receive e-mails, we just can't send (to
anybody). The error message is slightly different for which version of
Windows (NT 4.0,2000,XP) and which e-mail software is being used (Outlook
Express, Outlook 2000, Outlook 2002). " Task 'mail.craftex.com - Sending'
reported error (0x800CCC0F): 'The connection to the server was interrupted.
If this problem continues, contact your server administrator or Internet
service provider(ISP)." I have talked to AT&T, they are not really an
internet provider, they don't care what we send. I talked to the e-mail
host, he feels the problem is not on his end. One of my questions is, who is
the server terminating the connection? Is it our e-mail host, is it the
recipient's host? Is it the look up server?

We are running Symantec Anti-Virus Corporate Edition on our desk tops.

This problem seemed to start when someone picked up the YaHa virus. We have
scanned and cleaned the machines inhouse, but the 'bug' is still floating
through the company address book. As far as I know, there is no anti-spam
feature set in our Symantec software, but the e-mail once it's back up and
we can send stops when someone receives the 'goldfish' e-mail. It's has a
cascade effect, eventually all users are blocked from sending.

 

[Guest]

The email server is off site, I will check the Symantec settings. It is puzzling how everyone gets zapped, as far as I know, people aren't opening the e-mail with the 'goldfish' subject line, but receiving it seems to be the trigger for stopping the e-mail outbound

Just a note: since I posted to this board with my e-mail address, I have been receiving multiple 'fake' Microsoft tech updates.

 

[Jeff Stephenson [MSFT]]

Posting to any newsgroups with your real email address will open you up to
both spam and virus mail (the fake Microsoft tech update is a virus) -
spammers have automated programs that scan newsgroup posts for email
addresses. It's best to post with either a fake email address or one that a
human would know how to interpret and re-type but which a program will
understand.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

The email server is off site, I will check the Symantec settings. It is

puzzling how everyone gets zapped, as far as I know, people aren't opening
the e-mail with the 'goldfish' subject line, but receiving it seems to be
the trigger for stopping the e-mail outbound.

Just a note: since I posted to this board with my e-mail address, I have

been receiving multiple 'fake' Microsoft tech updates.