Dear Burt,
Thanks so much for writing and explaining the procedure for printing
directly. I see how to do it now. And I totally agree with you that
Microsoft knows, or should know, about these print spooler problems because
it's all over the internet, and should do something about it. (How about a
press conference or some such barrage of communication to them?)
Anyway, I found a forum called Geeks To Go: Free Computer Help,
http://www.geekstogo.com/forum/index.php?act=SF&s=&f=5, and they responded to
my issue, which discussion you might want to view here:
http://www.geekstogo.com/forum/Print_Spooler_Not_Running_Cleanspl_Utility_Will_Not_Work-t120133.html.
In any event, nervous about the serious fixes they set forth (based on my
inexperience), I tried one more time to fix the print spooler with my own
trial and error and copied below is what I did for your information. I hope
it might be helpful, but you might also want to check out Geeks To Go, people
seem to try to be helpful a lot and it's a staffed site (volunteers, of
course) with monitors who are technically proficent from around the world.
Again, thanks for your help and good luck.
Kind regards,
rmcw
Here's What I Did:
Keith,
I wanted you to know what happened. Before I followed your instructions, I
tried one last time to start the print spooler. This is what I did. I went
into services and re-started the print spooler, having the control panel and
printers and faxes page open at the same time. I re-started the spooler but
did not click ok. I then went to the icon for my Xerox XD printer,
right-clicked and was able to delete it. And it disappeared. I then went to
the server properties, which I wasn't able to get into before and saw the
drivers tab and the Xerox printer. I tried to remove the drivers, but it told
me that the printer was in use, so I could not remove them. I downloaded the
XP version of the drivers for the Xerox XD printer from Xerox' website and
saved it to a download folder. Scared, I turned off the computer and printer.
Restarted the computer and printer and installed the new drivers. I followed
the install instructions for the drivers (even though the drivers are not
Windows signature, but Xerox said do it anyway) and then installed the new
hardware (my Xerox XD printer); it sent a test page (and even before I
deleted the printer from the control panel, the printer worked and I used it
to print your instructions and it worked okay). I've printed a page since
re-installing drivers and found new hardware and it's working. What do you
think? Do you think it's temporary and that's there's a larger problem? A lot
of people have had print spooler problems on these message boards...something
must be wrong. In 11 years, this is the first time it's happened to me....if
you all have clout with Microsoft, can you make them clearly state the
problem, why it happened, and how to fix it? I think that would help all of
us.
As for you, I want to thank you very much for your kind assistance and hope
that this will work permanently and might help someone else.
Kind regards,
rmcw
