Spooling delay

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Guest

I just moved a client of mine from his old, cheap (deadly slow) $600 Toshiba
laptop to an Inspiron 600m. I did most of the set-up at home. When I first
brought him the computer he plugged in the printer (a multi-function thing)
right away. Dummy.

I pulled it out of the USB port right away. When I installed it and tried
to print a test page, the printer information window comes up and just sits
there for over a minute. No hard drive sound, no blinking lights on the
printer, no progress bar on the information window. Then suddenly everything
happens normally.

I uninstalled and reinstalled, but not by working in the registry like I've
seen suggested here.

So.........does it just need a good clean-out-the-registry type uninstall
and a reinstall? I also saw some advice about turning off power management
to the USB hub...though this happens when you try to print again within
minutes. There are no updated drivers on the HP site for this 2 year old
Compaq, and the other major variables over his last computer are SP2 and a
Norton firewall.
 
The crux of your problem is likely the laptop and speed itself, worth a try
cleaning it up, but a slow PC is a slow PC.
 
Bruce Sanderson's website has an excellent article about how to clean up all
remnants of printer drivers.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

If it's a Lexmark All in One unit, pay particular attention to steps 15
through 17 at the bottom of the page.

The other thing you might want to do is to uninstall the USP ports....
rebooting the PC will force XP to reinstall them.
 
Glow, his previous laptop was a Celeron 900 MhHz with 256 shared RAM and it
spooled much faster. This is a Pentium M 1.7 GHz and 512 RAM not shared.
It's less than 24 hours old and this is absolutely the first printer that has
ever been installed.

Cari, it's a Compaq C3 1000. I should uninstall all printer stuff as
described, then uninstall all USB stuff, then reboot and let XP set up USB's
again, then reinstalln the printer?
 
Cari,

Thought I'd let you know the solution.

1. A Compaq multi-function is acutally a Lexmark so all those special
Lexmark things apply.

2. I had forgotten that this computer had that Norton Personal Firewall.
As soon as I disabled that, there was absolutely no delay in print spooling.
That thing is awful. It doesn't tell you when it's blocking something, when
program controls are set to "automatic" you never know what that means, and I
always have trouble finding the logging in it.

At any rate, lots of drama for a simple soultion.
 
Compaqs multi-functions are Lexmark too? I knew Dells were rebadged
Lexmarks, but hadn't realized Compaqs also came into this category.

Nice to know about the NPF slowing things up. As I have a hardware router
with firewall I only use the built in XP firewall on my PCs and it's
intelligent enough to work most things out!
 
Can't speak for all Compaqs. But I noticed the Lexmark cartridges sitting on
his shelf, took a peek under the hood and saw more Lexmark cartridges, then
during one of my reinstalls I noticed some Lexmark files being created. The
Compaq C3-1000 is a re-badged Lexmark.
 
I had this problem and turning off Norton Firewall solved it. Thanks for the
info. I left Microsoft Firewall on and it worked fine.
 
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