SP4 upgrade on Dell laptops makes Word97 save slow to LAN

  • Thread starter Thread starter Jonathan Mulsman
  • Start date Start date
J

Jonathan Mulsman

I have upgraded a few Win2K systems on the LAN to SP4, but
have encountered a strange problem. The relavant part of
our environment is a WinNT4 SP6a file server/BDC, and the
clients are running Office97 SR2b, Outlook98, IE6SP1. When
upgrading Win2K to SP4 on Dell Inspiron C600 series
laptops in CDock/II, Word97 saves even a small document
VERY slowly (approx 1 min) to the LAN and the laptop seems
partially locked up. Saving to the local HardDrive is
fine. A few other apps save fine to the LAN. Nothing
unusual in event viewer, and while locked-up, no unusual
activity in Task Manager. Certain things that help in a
lab environment (that we don't want in production) are
removing OL98, using Word2000, or rolling back to SP3. The
Synaptic touchpad driver may have something to do with
this too, but I can't prove it yet. The problem hasn't
happened on any desktops, or the few other laptops we have
tried.
 
Dear Jonathan,

I suggest you refer to the following article to have a try:

Delay When Saving Word File to Windows NT 4.0 Server
http://support.microsoft.com/default.aspx?scid=KB;EN-US;163525

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

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Dear Jonathan,

How is the progress now?

According to the article: 163525, you can disable an optimization called
oplock
(opportunistic lock) on the remote Windows NT server.

1. Start the Registry Editor (Regedt32.exe).
2. Find the following key:

\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameter
s

3. Add the following entry, if it is not already present:

Value Name: EnableOplocks
Data Type: REG_DWORD
Data: 0

If the entry already exists, set the data to 0.

4. Exit the registry.
5. Shut down and restart Windows NT.

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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