SP4 did not complete the upgrade

  • Thread starter Thread starter FLF
  • Start date Start date
F

FLF

I ran both the EXPRESS install from Microsoft's web site and the download
install. Process continues seemingly through the entire process and then
says it cannot complete the install and ask if I wanted to uninstall. Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
Check your Windows Update.log and the setupapi.log files (both in WINNT) and
see what kind of errors that they are logging.
 
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Joseph Conway said:
Check your Windows Update.log and the setupapi.log files (both in WINNT) and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
I ran both the EXPRESS install from Microsoft's web site and the download
install. Process continues seemingly through the entire process and then
says it cannot complete the install and ask if I wanted to uninstall. Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
Those are the last two lines correct? What about the last page of the log?
Can you post it....this sounds to me like a MSI installer problem but I want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Joseph Conway said:
Check your Windows Update.log and the setupapi.log files (both in WINNT) and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
I ran both the EXPRESS install from Microsoft's web site and the download
install. Process continues seemingly through the entire process and then
says it cannot complete the install and ask if I wanted to uninstall. Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
*** OK, here's the last page of the SVCPACK.log ***

Starting process: sptsupd.exe
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\sp4iis.exe -l
***
Return Code = 0
***
Starting process: "d:\a94\\update\updcrl.exe" -e -r
"d:\a94\\update\verisignpub1.crl"
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\shmgrate.exe UpdateOCVersion
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\shmgrate.exe AddConfigurePrograms
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\msmqprop.exe /u
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\wzcsetup.exe /i /P
***
Return Code = 2147942402
***
DoInstallation:RunInfProcesses for ProcessesToRun Failed
***
Service Pack 4 Setup encountered an error: An error in updating your system
has occurred.
***
Failed Deleting C:\WIN2000\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL: c:\win2000\oem21.cat
***
An error in updating your system has occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work correctly.
***
Message displayed to the user: An error in updating your system has
occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work corr
***
User Input: OK
***
Starting process: C:\WIN2000\$NtServicePackUninstall$\spuninst\spuninst.exe
/~ -u
***

*** AND NOW, the last page of the SETUPAPI.log ***

[2004/02/20 21:46:23 1304.362 Driver Install]
Searching for hardware ID(s): sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
Found SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft Kernel Audio Mixer; Driver:
Microsoft Kernel Audio Mixer; Provider: Microsoft; Mfg: Microsoft; Section:
WDM_KMIXER
Decorated section name: WDM_KMIXER
[2004/02/20 21:46:23 1304.366 Driver Install]
Searching for hardware ID(s): sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
Found SW\{CD171DE3-69E5-11D2-B56D-0000F8754380} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft WINMM WDM Audio Compatibility
Driver; Driver: Microsoft WINMM WDM Audio Compatibility Driver; Provider:
Microsoft; Mfg: Microsoft; Section: WDM_WDMAUD
Decorated section name: WDM_WDMAUD
[2004/02/20 21:46:23 1304.367 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.368 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.369 Driver Install]
Searching for hardware ID(s): sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Found SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Quality Manager
Proxy; Driver: Microsoft Streaming Quality Manager Proxy; Provider:
Microsoft; Mfg: Microsoft; Section: MSPQM
Decorated section name: MSPQM.NT
[2004/02/20 21:46:23 1304.370 Driver Install]
Searching for hardware ID(s): sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Found SW\{eeab7790-c514-11d1-b42b-00805fc1270e} in
C:\WIN2000\INF\netrasa.inf; Device: RAS Async Adapter; Driver: RAS Async
Adapter; Provider: Microsoft; Mfg: Microsoft; Section: Ndi-Mp-AsyncMac
Decorated section name: Ndi-Mp-AsyncMac
[2004/02/20 21:46:23 1304.371 Driver Install]
Searching for hardware ID(s): usb\root_hub,usb\other_id
Found USB\ROOT_HUB in C:\WIN2000\INF\usb.inf; Device: USB Root Hub; Driver:
USB Root Hub; Provider: Microsoft; Mfg: (Standard USB Host Controller);
Section: StandardHub.Dev
Decorated section name: StandardHub.Dev.NT
[2004/02/20 21:46:23 1304.372 Driver Install]
Searching for hardware ID(s):
usb\vid_07b4&pid_0105&rev_0100,usb\vid_07b4&pid_0105
Searching for compatible ID(s):
usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
Found USB\Class_08&SubClass_06&Prot_50 in C:\WIN2000\INF\usbstor.inf;
Device: USB Mass Storage Device; Driver: USB Mass Storage Device; Provider:
Microsoft; Mfg: Microsoft; Section: USBSTOR_BULK
Decorated section name: USBSTOR_BULK.NT
[2004/02/20 21:46:23 1304.373 Driver Install]
Searching for hardware ID(s):
usbstor\diskolympus_c-120/d-380_____1.00,usbstor\diskolympus_c-120/d-380____
_,usbstor\diskolympus_,usbstor\olympus_c-120/d-380_____1,olympus_c-120/d-380
_____1,usbstor\gendisk,gendisk
Searching for compatible ID(s): usbstor\disk,usbstor\raw
Found GenDisk in C:\WIN2000\INF\disk.inf; Device: Disk drive; Driver: Disk
drive; Provider: Microsoft; Mfg: (Standard disk drives); Section:
disk_install
Decorated section name: disk_install.NT

Hope this makes sense to you. Does it make any difference that my system
gives me NO TROUBLE?

Fred
--------------------------

Joseph Conway said:
Those are the last two lines correct? What about the last page of the log?
Can you post it....this sounds to me like a MSI installer problem but I want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Joseph Conway said:
Check your Windows Update.log and the setupapi.log files (both in
WINNT)
and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
I ran both the EXPRESS install from Microsoft's web site and the download
install. Process continues seemingly through the entire process and then
says it cannot complete the install and ask if I wanted to
uninstall.
 
Looks like its either a catalog or installer problem. Try updating your
installer if you havent already, if you have the latest MSI, then try to
rename the oem21.cat file and see if you can complete the install.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
*** OK, here's the last page of the SVCPACK.log ***

Starting process: sptsupd.exe
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\sp4iis.exe -l
***
Return Code = 0
***
Starting process: "d:\a94\\update\updcrl.exe" -e -r
"d:\a94\\update\verisignpub1.crl"
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\shmgrate.exe UpdateOCVersion
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\shmgrate.exe AddConfigurePrograms
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\msmqprop.exe /u
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\wzcsetup.exe /i /P
***
Return Code = 2147942402
***
DoInstallation:RunInfProcesses for ProcessesToRun Failed
***
Service Pack 4 Setup encountered an error: An error in updating your system
has occurred.
***
Failed Deleting C:\WIN2000\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL: c:\win2000\oem21.cat
***
An error in updating your system has occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work correctly.
***
Message displayed to the user: An error in updating your system has
occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work corr
***
User Input: OK
***
Starting process: C:\WIN2000\$NtServicePackUninstall$\spuninst\spuninst.exe
/~ -u
***

*** AND NOW, the last page of the SETUPAPI.log ***

[2004/02/20 21:46:23 1304.362 Driver Install]
Searching for hardware ID(s): sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
Found SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft Kernel Audio Mixer; Driver:
Microsoft Kernel Audio Mixer; Provider: Microsoft; Mfg: Microsoft; Section:
WDM_KMIXER
Decorated section name: WDM_KMIXER
[2004/02/20 21:46:23 1304.366 Driver Install]
Searching for hardware ID(s): sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
Found SW\{CD171DE3-69E5-11D2-B56D-0000F8754380} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft WINMM WDM Audio Compatibility
Driver; Driver: Microsoft WINMM WDM Audio Compatibility Driver; Provider:
Microsoft; Mfg: Microsoft; Section: WDM_WDMAUD
Decorated section name: WDM_WDMAUD
[2004/02/20 21:46:23 1304.367 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.368 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.369 Driver Install]
Searching for hardware ID(s): sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Found SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Quality Manager
Proxy; Driver: Microsoft Streaming Quality Manager Proxy; Provider:
Microsoft; Mfg: Microsoft; Section: MSPQM
Decorated section name: MSPQM.NT
[2004/02/20 21:46:23 1304.370 Driver Install]
Searching for hardware ID(s): sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Found SW\{eeab7790-c514-11d1-b42b-00805fc1270e} in
C:\WIN2000\INF\netrasa.inf; Device: RAS Async Adapter; Driver: RAS Async
Adapter; Provider: Microsoft; Mfg: Microsoft; Section: Ndi-Mp-AsyncMac
Decorated section name: Ndi-Mp-AsyncMac
[2004/02/20 21:46:23 1304.371 Driver Install]
Searching for hardware ID(s): usb\root_hub,usb\other_id
Found USB\ROOT_HUB in C:\WIN2000\INF\usb.inf; Device: USB Root Hub; Driver:
USB Root Hub; Provider: Microsoft; Mfg: (Standard USB Host Controller);
Section: StandardHub.Dev
Decorated section name: StandardHub.Dev.NT
[2004/02/20 21:46:23 1304.372 Driver Install]
Searching for hardware ID(s):
usb\vid_07b4&pid_0105&rev_0100,usb\vid_07b4&pid_0105
Searching for compatible ID(s):
usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
Found USB\Class_08&SubClass_06&Prot_50 in C:\WIN2000\INF\usbstor.inf;
Device: USB Mass Storage Device; Driver: USB Mass Storage Device; Provider:
Microsoft; Mfg: Microsoft; Section: USBSTOR_BULK
Decorated section name: USBSTOR_BULK.NT
[2004/02/20 21:46:23 1304.373 Driver Install]
Searching for hardware ID(s):
usbstor\diskolympus_c-120/d-380_____1.00,usbstor\diskolympus_c-120/d-380_____,usbstor\diskolympus_,usbstor\olympus_c-120/d-380_____1,olympus_c-120/d-380
_____1,usbstor\gendisk,gendisk
Searching for compatible ID(s): usbstor\disk,usbstor\raw
Found GenDisk in C:\WIN2000\INF\disk.inf; Device: Disk drive; Driver: Disk
drive; Provider: Microsoft; Mfg: (Standard disk drives); Section:
disk_install
Decorated section name: disk_install.NT

Hope this makes sense to you. Does it make any difference that my system
gives me NO TROUBLE?

Fred
--------------------------

Joseph Conway said:
Those are the last two lines correct? What about the last page of the log?
Can you post it....this sounds to me like a MSI installer problem but I want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Check your Windows Update.log and the setupapi.log files (both in WINNT)
and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
I ran both the EXPRESS install from Microsoft's web site and the
download
install. Process continues seemingly through the entire process
and
then
says it cannot complete the install and ask if I wanted to
uninstall.
Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
Hi Joseph. I have the latest installer. I also renamed the cat file. Same
message,

Any other ideas? What made you think was that particular CAT file?

Fred


Joseph Conway said:
Looks like its either a catalog or installer problem. Try updating your
installer if you havent already, if you have the latest MSI, then try to
rename the oem21.cat file and see if you can complete the install.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
*** OK, here's the last page of the SVCPACK.log ***

Starting process: sptsupd.exe
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\sp4iis.exe -l
***
Return Code = 0
***
Starting process: "d:\a94\\update\updcrl.exe" -e -r
"d:\a94\\update\verisignpub1.crl"
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\shmgrate.exe UpdateOCVersion
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\shmgrate.exe AddConfigurePrograms
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\msmqprop.exe /u
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\wzcsetup.exe /i /P
***
Return Code = 2147942402
***
DoInstallation:RunInfProcesses for ProcessesToRun Failed
***
Service Pack 4 Setup encountered an error: An error in updating your system
has occurred.
***
Failed Deleting C:\WIN2000\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL: c:\win2000\oem21.cat
***
An error in updating your system has occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work correctly.
***
Message displayed to the user: An error in updating your system has
occurred.
Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work corr
***
User Input: OK
***
Starting process: C:\WIN2000\$NtServicePackUninstall$\spuninst\spuninst.exe
/~ -u
***

*** AND NOW, the last page of the SETUPAPI.log ***

[2004/02/20 21:46:23 1304.362 Driver Install]
Searching for hardware ID(s): sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
Found SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft Kernel Audio Mixer; Driver:
Microsoft Kernel Audio Mixer; Provider: Microsoft; Mfg: Microsoft; Section:
WDM_KMIXER
Decorated section name: WDM_KMIXER
[2004/02/20 21:46:23 1304.366 Driver Install]
Searching for hardware ID(s): sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
Found SW\{CD171DE3-69E5-11D2-B56D-0000F8754380} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft WINMM WDM Audio Compatibility
Driver; Driver: Microsoft WINMM WDM Audio Compatibility Driver; Provider:
Microsoft; Mfg: Microsoft; Section: WDM_WDMAUD
Decorated section name: WDM_WDMAUD
[2004/02/20 21:46:23 1304.367 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.368 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.369 Driver Install]
Searching for hardware ID(s): sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Found SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Quality Manager
Proxy; Driver: Microsoft Streaming Quality Manager Proxy; Provider:
Microsoft; Mfg: Microsoft; Section: MSPQM
Decorated section name: MSPQM.NT
[2004/02/20 21:46:23 1304.370 Driver Install]
Searching for hardware ID(s): sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Found SW\{eeab7790-c514-11d1-b42b-00805fc1270e} in
C:\WIN2000\INF\netrasa.inf; Device: RAS Async Adapter; Driver: RAS Async
Adapter; Provider: Microsoft; Mfg: Microsoft; Section: Ndi-Mp-AsyncMac
Decorated section name: Ndi-Mp-AsyncMac
[2004/02/20 21:46:23 1304.371 Driver Install]
Searching for hardware ID(s): usb\root_hub,usb\other_id
Found USB\ROOT_HUB in C:\WIN2000\INF\usb.inf; Device: USB Root Hub; Driver:
USB Root Hub; Provider: Microsoft; Mfg: (Standard USB Host Controller);
Section: StandardHub.Dev
Decorated section name: StandardHub.Dev.NT
[2004/02/20 21:46:23 1304.372 Driver Install]
Searching for hardware ID(s):
usb\vid_07b4&pid_0105&rev_0100,usb\vid_07b4&pid_0105
Searching for compatible ID(s):
usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
Found USB\Class_08&SubClass_06&Prot_50 in C:\WIN2000\INF\usbstor.inf;
Device: USB Mass Storage Device; Driver: USB Mass Storage Device; Provider:
Microsoft; Mfg: Microsoft; Section: USBSTOR_BULK
Decorated section name: USBSTOR_BULK.NT
[2004/02/20 21:46:23 1304.373 Driver Install]
Searching for hardware ID(s):
usbstor\diskolympus_c-120/d-380_____1.00,usbstor\diskolympus_c-120/d-380_____,usbstor\diskolympus_,usbstor\olympus_c-120/d-380_____1,olympus_c-120/d-380
_____1,usbstor\gendisk,gendisk
Searching for compatible ID(s): usbstor\disk,usbstor\raw
Found GenDisk in C:\WIN2000\INF\disk.inf; Device: Disk drive; Driver: Disk
drive; Provider: Microsoft; Mfg: (Standard disk drives); Section:
disk_install
Decorated section name: disk_install.NT

Hope this makes sense to you. Does it make any difference that my system
gives me NO TROUBLE?

Fred
--------------------------

Joseph Conway said:
Those are the last two lines correct? What about the last page of the log?
Can you post it....this sounds to me like a MSI installer problem but
I
want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Check your Windows Update.log and the setupapi.log files (both in WINNT)
and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no
rights
I ran both the EXPRESS install from Microsoft's web site and the
download
install. Process continues seemingly through the entire process and
then
says it cannot complete the install and ask if I wanted to uninstall.
Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
VerifySize: Unable to verify size: Source = NULL:
c:\win2000\oem21.cat --> this is what made me think it was that catalog. I
have seen a few times where the master catalog has become corrupt and that
causes these kind of issues. Support for errors installing the service pack
should be free, you might want to open a support case and have them send you
the catfix.bat file.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
Hi Joseph. I have the latest installer. I also renamed the cat file. Same
message,

Any other ideas? What made you think was that particular CAT file?

Fred


Joseph Conway said:
Looks like its either a catalog or installer problem. Try updating your
installer if you havent already, if you have the latest MSI, then try to
rename the oem21.cat file and see if you can complete the install.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
*** OK, here's the last page of the SVCPACK.log ***

Starting process: sptsupd.exe
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\sp4iis.exe -l
***
Return Code = 0
***
Starting process: "d:\a94\\update\updcrl.exe" -e -r
"d:\a94\\update\verisignpub1.crl"
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\shmgrate.exe UpdateOCVersion
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\shmgrate.exe AddConfigurePrograms
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\msmqprop.exe /u
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\wzcsetup.exe /i /P
***
Return Code = 2147942402
***
DoInstallation:RunInfProcesses for ProcessesToRun Failed
***
Service Pack 4 Setup encountered an error: An error in updating your system
has occurred.
***
Failed Deleting C:\WIN2000\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL: c:\win2000\oem21.cat
***
An error in updating your system has occurred.
Select 'OK' to undo the changes that have been made, or select
'Cancel'
'Cancel'
to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work corr
***
User Input: OK
***
Starting process: C:\WIN2000\$NtServicePackUninstall$\spuninst\spuninst.exe
/~ -u
***

*** AND NOW, the last page of the SETUPAPI.log ***

[2004/02/20 21:46:23 1304.362 Driver Install]
Searching for hardware ID(s): sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
Found SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft Kernel Audio Mixer; Driver:
Microsoft Kernel Audio Mixer; Provider: Microsoft; Mfg: Microsoft; Section:
WDM_KMIXER
Decorated section name: WDM_KMIXER
[2004/02/20 21:46:23 1304.366 Driver Install]
Searching for hardware ID(s): sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
Found SW\{CD171DE3-69E5-11D2-B56D-0000F8754380} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft WINMM WDM Audio Compatibility
Driver; Driver: Microsoft WINMM WDM Audio Compatibility Driver; Provider:
Microsoft; Mfg: Microsoft; Section: WDM_WDMAUD
Decorated section name: WDM_WDMAUD
[2004/02/20 21:46:23 1304.367 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.368 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter; Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.369 Driver Install]
Searching for hardware ID(s): sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Found SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Quality Manager
Proxy; Driver: Microsoft Streaming Quality Manager Proxy; Provider:
Microsoft; Mfg: Microsoft; Section: MSPQM
Decorated section name: MSPQM.NT
[2004/02/20 21:46:23 1304.370 Driver Install]
Searching for hardware ID(s): sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Found SW\{eeab7790-c514-11d1-b42b-00805fc1270e} in
C:\WIN2000\INF\netrasa.inf; Device: RAS Async Adapter; Driver: RAS Async
Adapter; Provider: Microsoft; Mfg: Microsoft; Section: Ndi-Mp-AsyncMac
Decorated section name: Ndi-Mp-AsyncMac
[2004/02/20 21:46:23 1304.371 Driver Install]
Searching for hardware ID(s): usb\root_hub,usb\other_id
Found USB\ROOT_HUB in C:\WIN2000\INF\usb.inf; Device: USB Root Hub; Driver:
USB Root Hub; Provider: Microsoft; Mfg: (Standard USB Host Controller);
Section: StandardHub.Dev
Decorated section name: StandardHub.Dev.NT
[2004/02/20 21:46:23 1304.372 Driver Install]
Searching for hardware ID(s):
usb\vid_07b4&pid_0105&rev_0100,usb\vid_07b4&pid_0105
Searching for compatible ID(s):
usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
Found USB\Class_08&SubClass_06&Prot_50 in C:\WIN2000\INF\usbstor.inf;
Device: USB Mass Storage Device; Driver: USB Mass Storage Device; Provider:
Microsoft; Mfg: Microsoft; Section: USBSTOR_BULK
Decorated section name: USBSTOR_BULK.NT
[2004/02/20 21:46:23 1304.373 Driver Install]
Searching for hardware ID(s):
usbstor\diskolympus_c-120/d-380_____1.00,usbstor\diskolympus_c-120/d-380_____,usbstor\diskolympus_,usbstor\olympus_c-120/d-380_____1,olympus_c-120/d-380 but
I
want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Check your Windows Update.log and the setupapi.log files (both in
WINNT)
and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no
rights
I ran both the EXPRESS install from Microsoft's web site and the
download
install. Process continues seemingly through the entire
process
and
then
says it cannot complete the install and ask if I wanted to
uninstall.
Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an answer on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
Well, Microsoft wants me to pay them $99 to resolve their problem with this
SP. Any idea how I can diagnose this on my own?

Fred



Joseph Conway said:
c:\win2000\oem21.cat --> this is what made me think it was that catalog. I
have seen a few times where the master catalog has become corrupt and that
causes these kind of issues. Support for errors installing the service pack
should be free, you might want to open a support case and have them send you
the catfix.bat file.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
FLF said:
Hi Joseph. I have the latest installer. I also renamed the cat file. Same
message,

Any other ideas? What made you think was that particular CAT file?

Fred


Joseph Conway said:
Looks like its either a catalog or installer problem. Try updating your
installer if you havent already, if you have the latest MSI, then try to
rename the oem21.cat file and see if you can complete the install.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no rights
*** OK, here's the last page of the SVCPACK.log ***

Starting process: sptsupd.exe
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\sp4iis.exe -l
***
Return Code = 0
***
Starting process: "d:\a94\\update\updcrl.exe" -e -r
"d:\a94\\update\verisignpub1.crl"
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\shmgrate.exe UpdateOCVersion
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\shmgrate.exe AddConfigurePrograms
***
Return Code = 0
***
Starting process: C:\WIN2000\system32\msmqprop.exe /u
***
Return Code = 4294967295
***
Starting process: C:\WIN2000\system32\wzcsetup.exe /i /P
***
Return Code = 2147942402
***
DoInstallation:RunInfProcesses for ProcessesToRun Failed
***
Service Pack 4 Setup encountered an error: An error in updating your
system
has occurred.
***
Failed Deleting C:\WIN2000\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL: c:\win2000\oem21.cat
***
An error in updating your system has occurred.
Select 'OK' to undo the changes that have been made, or select
'Cancel'
to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work correctly.
***
Message displayed to the user: An error in updating your system has
occurred.
Select 'OK' to undo the changes that have been made, or select
'Cancel'
to
quit. If you select 'Cancel', your system will be left in a partially
updated state and may not work corr
***
User Input: OK
***
Starting process:
C:\WIN2000\$NtServicePackUninstall$\spuninst\spuninst.exe
/~ -u
***

*** AND NOW, the last page of the SETUPAPI.log ***

[2004/02/20 21:46:23 1304.362 Driver Install]
Searching for hardware ID(s): sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
Found SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft Kernel Audio Mixer; Driver:
Microsoft Kernel Audio Mixer; Provider: Microsoft; Mfg: Microsoft;
Section:
WDM_KMIXER
Decorated section name: WDM_KMIXER
[2004/02/20 21:46:23 1304.366 Driver Install]
Searching for hardware ID(s): sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
Found SW\{CD171DE3-69E5-11D2-B56D-0000F8754380} in
C:\WIN2000\INF\wdmaudio.inf; Device: Microsoft WINMM WDM Audio
Compatibility
Driver; Driver: Microsoft WINMM WDM Audio Compatibility Driver; Provider:
Microsoft; Mfg: Microsoft; Section: WDM_WDMAUD
Decorated section name: WDM_WDMAUD
[2004/02/20 21:46:23 1304.367 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter;
Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.368 Driver Install]
Searching for hardware ID(s): sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Found SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Tee/Sink-to-Sink
Converter; Driver: Microsoft Streaming Tee/Sink-to-Sink Converter;
Provider:
Microsoft; Mfg: Microsoft; Section: MSTEE
Decorated section name: MSTEE.NT
[2004/02/20 21:46:23 1304.369 Driver Install]
Searching for hardware ID(s): sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Found SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196} in
C:\WIN2000\INF\ksfilter.inf; Device: Microsoft Streaming Quality Manager
Proxy; Driver: Microsoft Streaming Quality Manager Proxy; Provider:
Microsoft; Mfg: Microsoft; Section: MSPQM
Decorated section name: MSPQM.NT
[2004/02/20 21:46:23 1304.370 Driver Install]
Searching for hardware ID(s): sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Found SW\{eeab7790-c514-11d1-b42b-00805fc1270e} in
C:\WIN2000\INF\netrasa.inf; Device: RAS Async Adapter; Driver: RAS Async
Adapter; Provider: Microsoft; Mfg: Microsoft; Section: Ndi-Mp-AsyncMac
Decorated section name: Ndi-Mp-AsyncMac
[2004/02/20 21:46:23 1304.371 Driver Install]
Searching for hardware ID(s): usb\root_hub,usb\other_id
Found USB\ROOT_HUB in C:\WIN2000\INF\usb.inf; Device: USB Root Hub;
Driver:
USB Root Hub; Provider: Microsoft; Mfg: (Standard USB Host Controller);
Section: StandardHub.Dev
Decorated section name: StandardHub.Dev.NT
[2004/02/20 21:46:23 1304.372 Driver Install]
Searching for hardware ID(s):
usb\vid_07b4&pid_0105&rev_0100,usb\vid_07b4&pid_0105
Searching for compatible ID(s):
usb\class_08&subclass_06&prot_50,usb\class_08&subclass_06,usb\class_08
Found USB\Class_08&SubClass_06&Prot_50 in C:\WIN2000\INF\usbstor.inf;
Device: USB Mass Storage Device; Driver: USB Mass Storage Device;
Provider:
Microsoft; Mfg: Microsoft; Section: USBSTOR_BULK
Decorated section name: USBSTOR_BULK.NT
[2004/02/20 21:46:23 1304.373 Driver Install]
Searching for hardware ID(s):
usbstor\diskolympus_c-120/d-380_____1.00,usbstor\diskolympus_c-120/d-380_____,usbstor\diskolympus_,usbstor\olympus_c-120/d-380_____1,olympus_c-120/d-380
_____1,usbstor\gendisk,gendisk
Searching for compatible ID(s): usbstor\disk,usbstor\raw
Found GenDisk in C:\WIN2000\INF\disk.inf; Device: Disk drive;
Driver:
Disk
drive; Provider: Microsoft; Mfg: (Standard disk drives); Section:
disk_install
Decorated section name: disk_install.NT

Hope this makes sense to you. Does it make any difference that my system
gives me NO TROUBLE?

Fred
--------------------------

Those are the last two lines correct? What about the last page of the
log?
Can you post it....this sounds to me like a MSI installer problem
but
I
want
to see what else is before this.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and confers no
rights
What a BIG setupapi.log file!! 2k

"Device install finished with error Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance.
Completed default installer, error: Error 0xe0000219: The installation
failed because a function driver was not specified for this device
instance." The installation failed because a function driver was not
specified for this device instance.

I am confounded as to what this means.

What should I do now?

Thanks
Fred

Check your Windows Update.log and the setupapi.log files (both in
WINNT)
and
see what kind of errors that they are logging.

--
Joseph Conway [MSFT]
Windows 2000/2003 Server group

This posting is provided "AS IS" with no warranties, and
confers
no
rights
I ran both the EXPRESS install from Microsoft's web site and the
download
install. Process continues seemingly through the entire process
and
then
says it cannot complete the install and ask if I wanted to
uninstall.
Of
course, I accept to uninstall.

What can I do to determine the reason? I cannot find an
answer
on
Microsoft's Knowledgebase nor on this user group.

Best regards,

Fred
 
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