SP4 cause printer driver failure

[Bill]

After updated to Win2k SP4, the Panasonic KX-P7100 laser
printer stops working. Everytime when anything is tried
to be printed, the computer is re-booted abnormally.
The computer is also re-booted abnormally everytime I try
to re-install the driver. It is re-producable
consistantly.

 

[Bill]

The System event log has following information:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0xbc18919b, 0x00000001,
0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: D:\WINNT\Minidump\Mini070103-08.dmp. How can I
upload the dump file?

Bill

 

[Andrew Greenfield \(MSFT\)]

The System event log has following information:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0xbc18919b, 0x00000001,
0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: D:\WINNT\Minidump\Mini070103-08.dmp. How can I
upload the dump file?

Bill

http://oca.microsoft.com/en/Welcome.asp

I would also try and get the latest version of the printer driver from your
manufacturer.


-A

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[Bill]

Thank you!

I am using the newest driver from Panasonic.

I am on oca.microsoft.com. But where can I find the
upload button or something like that.

By the way, the blud screen displays as follows. Is it a
Panasonic's problem, or SP4 problem?

*** STOP: 0x0000001E (0xC0000005, 0xBC88759B, 0x00000001,
0x00000000)
KMODE_EXCEPTION_NOT_HANDLED

*** Address BC88719B base at BC872000, Date Stamp
3dec70a3 - kpgdi.dll

 

[James W Pyle, III]

Hi Bill,

I'm having the exact same problem. I have Windows 2000 with all
patches and SP4 applied. It started right after I installed SP4. My
printer is the Panasonic KX-7100. When I try to print the computer
jumps to the blue screen of death showing the same error that you
have. I tried uninstalling the driver and reinstalling it using the
drivers from Panasonic's web site. The computer dies during the
install.

The printer works fine on the laptop running XP home.


James

 

[MarcJacquemet]

I have found on the panasonic japan web site a new driver for Windows
2000 and it works now with SP4 on both Professional and Server
edition.