R
Rick Mullins
When installing SP4 it gets about three quarters of the
way done then it quits and I get an "access denied" error.
I am logged on as admin.
I have cut and pasted the svcpack.log file below if anyone
can assist me. Thank you.
svcpack.log:
Service Pack started with following command line:
***
---- Old Information In The Registry ------
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT5.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PS5UI.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PS5UI.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\HPLJ5SI1.PPD
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\HPLJ5SI1.PPD
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.HLP
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.HLP
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.NTF
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.NTF
Version:
***
---- New Information In The Registry ------
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT5.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PS5UI.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PS5UI.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\HPLJ5SI1.PPD
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\HPLJ5SI1.PPD
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.HLP
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.HLP
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.NTF
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.NTF
Version:
***
IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
***
FetchSourceURL: SetupOpenInfFile Failed to open file:
c:\49acb71f2fb670df524adc8d707e4a60\i386\update\update.url
***
DoInstallation: FetchSourceURL for
c:\49acb71f2fb670df524adc8d707e4a60\i386\update\update.inf
Failed
***
DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.inf
not found: 0x3
***
CreateUninstall = 1,Directory =
C:\WINNT\$NtServicePackUninstall$
***
BuildCabinetManifest:SetupOpenInfFile failed with error
INVALID_HANDLE_VALUE
***
AnalyzePhaseZero used 10 ticks
***
AnalyzePhaseOne: used 203032 ticks
***
AnalyzePhaseTwo used 111 ticks
***
AnalyzePhaseThree used 0 ticks
***
AnalyzePhaseFive used 0 ticks
***
AnalyzePhaseSix used 14901 ticks
***
AnalyzeComponents used 218084 ticks
***
Downloading 0 files
***
bPatchMode = FALSE
***
Inventory complete: ReturnStatus=0, 220767 ticks
***
Num Ticks for invent : 220787
***
Allocation size of drive C: is 512 bytes, free space =
7400689664 bytes
***
Drive C: free 7057MB req: 16MB w/uninstall 45MB
***
Num Ticks for download : 8352
***
CabinetBuild complete
***
Num Ticks for Cabinet build : 0
***
DeRegisterUninstallProgramInInf: No Old UninstallDir
***
ArchiveFilesFromArchiveFilesSections:FindFirstFile for
C:\WINNT\system32\spool\DRIVERS\W32X86\3\*.BUD Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
Num Ticks for Backup : 10735
***
Installed AppPatch version is 0001000008970000
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\inf\iis.inf
***
Num Ticks for creating uninst inf : 5498
***
Registering Uninstall Program for -> Windows 2000 Service
Pack, Service Pack 4 , 0x0
***
Copied file: C:\WINNT\system32\spmsg.dll
***
Copied file: C:\WINNT\system32\NTDLL.DLL
***
Copied file: C:\WINNT\system32\hhsetup.dll
***
Copied file: C:\WINNT\system32\itircl.dll
***
Copied file: C:\WINNT\system32\itss.dll
***
Copied file: C:\WINNT\hh.exe
***
Copied file: c:\winnt\ServicePackFiles\i386\xenroll.dll
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\ps5ui.dll
***
Copied file (delayed): C:\WINNT\system32
\spool\DRIVERS\W32X86\3\SET4E.tmp
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\pscript.hlp
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\pscript.ntf
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
***
Copied file (delayed): C:\WINNT\system32
\spool\DRIVERS\W32X86\3\SET51.tmp
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q320206.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q321126.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\q323172.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q323255.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q324096.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q324380.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q326830.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q326886.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q327696.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q328310.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329115.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329170.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329553.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329834.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q331953.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q811493.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q811630.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q814033.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q815021.cat
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
Num Ticks for Copying files : 21541
***
DoRegistryUpdates:SetupInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
***
INF_REGISTRY Failed
***
DoInstallation
oRegistryUpdates failed
***
Failed Deleting C:\WINNT\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\oem10.cat
***
Access is denied.
***
Message displayed to the user: Access is denied.
***
User Input: OK
***
Service Pack 4 installation did not complete.
Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work correctly.
***
Message displayed to the user: Service Pack 4 installation
did not complete.
Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work corre
***
User Input: OK
***
Starting process:
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~
-u
***
Dirty Uninstall was successful
***
way done then it quits and I get an "access denied" error.
I am logged on as admin.
I have cut and pasted the svcpack.log file below if anyone
can assist me. Thank you.
svcpack.log:
Service Pack started with following command line:
***
---- Old Information In The Registry ------
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT5.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PS5UI.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PS5UI.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\HPLJ5SI1.PPD
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\HPLJ5SI1.PPD
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.HLP
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.HLP
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.NTF
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.NTF
Version:
***
---- New Information In The Registry ------
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT5.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PS5UI.DLL
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PS5UI.DLL
Version: 0.0.3.0
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\HPLJ5SI1.PPD
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\HPLJ5SI1.PPD
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.HLP
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.HLP
Version:
***
Source:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\New\PSCRIPT.NTF
Version:
***
Destination:C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT.NTF
Version:
***
IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
***
FetchSourceURL: SetupOpenInfFile Failed to open file:
c:\49acb71f2fb670df524adc8d707e4a60\i386\update\update.url
***
DoInstallation: FetchSourceURL for
c:\49acb71f2fb670df524adc8d707e4a60\i386\update\update.inf
Failed
***
DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.inf
not found: 0x3
***
CreateUninstall = 1,Directory =
C:\WINNT\$NtServicePackUninstall$
***
BuildCabinetManifest:SetupOpenInfFile failed with error
INVALID_HANDLE_VALUE
***
AnalyzePhaseZero used 10 ticks
***
AnalyzePhaseOne: used 203032 ticks
***
AnalyzePhaseTwo used 111 ticks
***
AnalyzePhaseThree used 0 ticks
***
AnalyzePhaseFive used 0 ticks
***
AnalyzePhaseSix used 14901 ticks
***
AnalyzeComponents used 218084 ticks
***
Downloading 0 files
***
bPatchMode = FALSE
***
Inventory complete: ReturnStatus=0, 220767 ticks
***
Num Ticks for invent : 220787
***
Allocation size of drive C: is 512 bytes, free space =
7400689664 bytes
***
Drive C: free 7057MB req: 16MB w/uninstall 45MB
***
Num Ticks for download : 8352
***
CabinetBuild complete
***
Num Ticks for Cabinet build : 0
***
DeRegisterUninstallProgramInInf: No Old UninstallDir
***
ArchiveFilesFromArchiveFilesSections:FindFirstFile for
C:\WINNT\system32\spool\DRIVERS\W32X86\3\*.BUD Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
Num Ticks for Backup : 10735
***
Installed AppPatch version is 0001000008970000
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\inf\iis.inf
***
Num Ticks for creating uninst inf : 5498
***
Registering Uninstall Program for -> Windows 2000 Service
Pack, Service Pack 4 , 0x0
***
Copied file: C:\WINNT\system32\spmsg.dll
***
Copied file: C:\WINNT\system32\NTDLL.DLL
***
Copied file: C:\WINNT\system32\hhsetup.dll
***
Copied file: C:\WINNT\system32\itircl.dll
***
Copied file: C:\WINNT\system32\itss.dll
***
Copied file: C:\WINNT\hh.exe
***
Copied file: c:\winnt\ServicePackFiles\i386\xenroll.dll
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\ps5ui.dll
***
Copied file (delayed): C:\WINNT\system32
\spool\DRIVERS\W32X86\3\SET4E.tmp
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\pscript.hlp
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\pscript.ntf
***
Copied file: C:\WINNT\system32\spool\DRIVERS\W32X86\3
\PSCRIPT5.DLL
***
Copied file (delayed): C:\WINNT\system32
\spool\DRIVERS\W32X86\3\SET51.tmp
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q320206.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q321126.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\q323172.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q323255.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q324096.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q324380.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q326830.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q326886.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q327696.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q328310.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329115.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329170.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329553.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q329834.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q331953.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q811493.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q811630.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q814033.cat
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\Q815021.cat
***
PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
***
Num Ticks for Copying files : 21541
***
DoRegistryUpdates:SetupInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
***
INF_REGISTRY Failed
***
DoInstallation
oRegistryUpdates failed***
Failed Deleting C:\WINNT\system32\msiinst.tmp 2
***
VerifySize: Unable to verify size: Source = NULL:
c:\winnt\oem10.cat
***
Access is denied.
***
Message displayed to the user: Access is denied.
***
User Input: OK
***
Service Pack 4 installation did not complete.
Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work correctly.
***
Message displayed to the user: Service Pack 4 installation
did not complete.
Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work corre
***
User Input: OK
***
Starting process:
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~
-u
***
Dirty Uninstall was successful
***