PSS ID Number: 812431
Article Last Modified on 5/27/2003
The information in this article applies to:
Microsoft Windows 2000 Advanced Server SP3
Microsoft Windows 2000 Server SP3
Microsoft Windows 2000 Professional SP3
SYMPTOMS
When you try to install Windows 2000 Service Pack 3 (SP3), you may
experience one of the following symptoms:
When you restart your computer, you receive the following error message:
Winlogon.exe has generated errors and will be shut down
The computer then restarts to repeat the error message, and then restarts
again.
You receive the following Stop error message on a blue screen:
Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE
Note The Stop error may also occur when you try to remove Windows 2000 SP3.
CAUSE
This problem may occur if antivirus software is running on your computer
when you install Windows 2000 SP3.
RESOLUTION
To resolve this issue:
Warning If you choose to use the information that is contained in this
article to repair a Windows 2000 Server-based computer that is a domain
controller, note that the repair process overwrites the Active Directory
database. Before you use the repair process, you must backup the
Winnt\Ntds\Ntds.dit Active Directory database. For more information about
how to back up the Active Directory, search the Windows Help for "Back Up
System State Data".
Insert the Windows 2000 CD-ROM into your CD-ROM or DVD-ROM drive.
Restart your computer. You may have to change your BIOS settings to start
your computer from the CD-ROM or DVD-ROM drive, and then restart your
computer again.
Note If you cannot start from the Windows 2000 CD-ROM, insert Setup disk one
floppy disk in the drive, and then restart your computer. For more
information about how to create Setup disks, search Windows Help for
"makeboot".
When the "Welcome to Setup" screen appears, press R to repair the
installation of Windows 2000.
On the "Repair Options" screen, press R to start the Emergency Repair
process.
Press F to perform Fast Repair.
Follow the on-screen instructions to complete the repair process.
When the computer restarts, again start the computer from the Windows 2000
CD-ROM or the Windows 2000 Setup floppy disks. Make sure that the computer
is not started to Windows at this time.
Repeat steps 3 to 7. When the computer restarts, start Windows.
Make sure that your antivirus software and all other programs that start
automatically are disabled or removed, and then install Windows 2000 SP3.
Note If you choose not to reinstall Windows 2000 SP3 after you perform steps
1 to 8, Windows Installer and Internet Explorer may not work correctly.
To resolve issues with Windows Installer, download and install Windows
Installer Redistributable for Windows 2000. To do so, visit the following
Microsoft Web site:
http://www.microsoft.com/downloads/...f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en
To resolve problems with Internet Explorer, install it again. To do so,
visit the following Microsoft Web site:
http://www.microsoft.com/windows/ie/default.asp
Note that backup media for Active Directory has a limited lifespan, so
existing backups eventually become obsolete. For additional information
about the lifespan of an Active Directory backup, click the article number
below to view the article in the Microsoft Knowledge Base:
216993Backup of the Active Directory Has 60-Day Useful Life
Keywords: kbprb KB812431
Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP3
kbwin2000Pro kbwin2000ProSearch kbWin2000ProSP3 kbwin2000Search
kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP3 kbWinAdvServSearch
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]
Microsoft Certified Professional [Windows 2000]
http://www.microsoft.com/protect.
:
|
| after installing service pack 3, windows 2000 gives
| the above error and reboots the machine when getting
| to the logon screen. There used to be a knowledge base
| article about this - number 812431, but its not there
| anymore. Anyone know what it used to say?
|
| I haven't tried SP4, but I've read elsewhere accounts
| of the same problem with SP2,3 and 4.
|
| any info appreciated
