SP2 Update hangs at "Creating restore point"

M

Matt

I did an XP repair install on my and have since been unable to update
to SP2.

It happens the same way every time. I run IE and Tools->Windows Update
and it goes to back up the system and reports "Creating Restore Point".

The hard drive is active for a while, and the blue progress bar gets
about a third of the way to completion. Then the HD light goes out and
the system is messed up as partly described here:

Can move the mouse pointer.
The blue bar at the top of the "Installing Updates" window flashes upon
mouse clicks.
Can't kill or minimize the IE window.
Can't call up the Start menu.
System doesn't respond to Ctrl-Alt-Del or to Power button.
The only option seems to be to unplug the computer and reboot.

Other:
Dell Dimension 4500, 40G drive, 26 G free space.
Check disk reports no errors.

Any ideas what is wrong?
 
T

Torgeir Bakken \(MVP\)

Matt said:
I did an XP repair install on my and have since been unable to update
to SP2.

It happens the same way every time. I run IE and Tools->Windows Update
and it goes to back up the system and reports "Creating Restore Point".

The hard drive is active for a while, and the blue progress bar gets
about a third of the way to completion. Then the HD light goes out and
the system is messed up as partly described here:
(snip)
Click to expand...
Hi

I suggest that you disable and then enable System Restore to see
if that fixes it. If not, let System Restore be disabled while
installing SP2.

To disable/enable System Restore:

Start Control Panel --> System

Under the System Restore tab, use the "Turn off System Restore on
all drives" check box (press the OK or Apply button for each change).
 
M

Matt

Torgeir said:
Hi

I suggest that you disable and then enable System Restore to see
if that fixes it. If not, let System Restore be disabled while
installing SP2.

To disable/enable System Restore:

Start Control Panel --> System

Under the System Restore tab, use the "Turn off System Restore on
all drives" check box (press the OK or Apply button for each change).
Click to expand...

Thanks for your help.

I disabled System Restore but didn't try to enable it. Then I was able
to do the SP2 update without incident. After restarting, I turned
System Restore back on and got an error like "System Restore encountered
an error trying to enable/disable one or more drives. Please restart
your machine and try again." Then the machine hung completely (without
even the mouse functionality I described for the previous hangs).
 
B

Bert Kinney

Hi Matt,

The HighPoint Driver may be the problem.
You Cannot Create a Restore Point with a HighPoint Driver Installed
http://support.microsoft.com/?kbid=322246

Check the event log to and see if any of the errors match the ones in
the article above.
Go to Start - Run and type eventvwr.msc and press enter
Click the Source tab to sort by name, and then look for "sr" or
"srservice." Double-click each of these services.

System Restore Failures to restore
http://home.earthlink.net/~mvp_bert/html/srfail.html
 
M

Matt

Bert said:
Hi Matt,

The HighPoint Driver may be the problem.
You Cannot Create a Restore Point with a HighPoint Driver Installed
http://support.microsoft.com/?kbid=322246
Click to expand...

Thanks Bert.

I read and followed the instructions regarding that HighPoint Driver,
but the Hptpro.sys file was not present. I concluded that that was not
the problem, although there was a file with a name matching hpt*xx.*
(whose exact name I don't remember) that I left alone.

By the way, when I booted in Safe Mode and examined Control
Panel-->System-->System Restore, intending to check the "Turn off System
Restore on all drives" box, I found that it was already checked. That
must have been done automatically when the previous System Restore
failed as I described in my previous post.
Check the event log to and see if any of the errors match the ones in
the article above.
Go to Start - Run and type eventvwr.msc and press enter
Click the Source tab to sort by name, and then look for "sr" or
"srservice." Double-click each of these services.

System Restore Failures to restore
http://home.earthlink.net/~mvp_bert/html/srfail.html
Click to expand...

The event viewer presents logs of three kinds of events: Application,
Security, and System. Probably I was supposed to look for sr* events in
the System log. I looked in all three logs and there were no events
with names matching sr*.

So apparently I still can't make a restore point. Meanwhile I am
installing 16 High Priority Updates following the SP2 updates.
 
M

Matt

Matt said:
So apparently I still can't make a restore point. Meanwhile I am
installing 16 High Priority Updates following the SP2 updates.
Click to expand...

The system installed 15 of the updates then again hung completely while
"Installing Windows Malicious Software Removal Tool - March 2005
(KB890830) (update 16 of 16)..."
 
M

Matt

Matt said:
The system installed 15 of the updates then again hung completely while
"Installing Windows Malicious Software Removal Tool - March 2005
(KB890830) (update 16 of 16)..."
Click to expand...

After rebooting and running Windows Update, the system hangs again when
trying to do that last update (KB890830). First the process hangs, then
I try to cancel it or I go into the Start menu, then the system beeps
and completely hangs, and I have to unplug it.
 
B

Bert Kinney

Matt said:
I read and followed the instructions regarding that
HighPoint Driver, but the Hptpro.sys file was not
present. I concluded that that was not the problem,
although there was a file with a name matching hpt*xx.*
(whose exact name I don't remember) that I left alone.
Click to expand...

Please look for the correct spelling of the hpt file and post it here.

Enable SR and let it monitor the C:\ drive only.
Try restoring to the restore point that was created by turning SR on.
Take a look at EventViewer again for any "sr" or "srservice" error
messages.
If any of these steps failed, let us know, along with any error
messages.
 
M

Matt

Bert said:
Please look for the correct spelling of the hpt file and post it here.
Click to expand...

hpt3xx.sys

I am not using RAID, and as far as I know, the hardware doesn't have any
RAID capability.
 

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